Forum Replies Created

Viewing 30 posts - 2,731 through 2,760 (of 13,902 total)
1 2 3 … 91 92 93 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @nourdine92,

    Thank you so much for purchasing our theme and contacting our support center.

    Kindly download the XStore – Installable Archive (version 9.4.5) from the following link: https://www.8theme.com/downloads/ -Once downloaded, please upload it to your website.

    If the issue persists, we kindly request that you provide a screenshot of the problem along with your website’s WordPress admin access in the private content area. This will allow us to investigate the matter further and assist you effectively.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #426254 Copied In reply to: Unable to Install Purchased Theme – “The link you followed has expired”
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @d88dcjj,

    Thank you for reaching out to us with your query.

    Yes, it is indeed possible to import a new demo to your site while retaining your existing products and text, even old demo content can be saved https://prnt.sc/VhHiJBO3eEMX . However, we recommend taking a complete backup of your current site before proceeding with the import to ensure that no data is lost accidentally.

    Another way can be creating a staging site (full copy of live site), there you will be able to do a test import. Please note that in case you skip old demo content deleting, new pages and images will be imported with additional IDs, which means some images can be messed up on newly imported pages.

    Maybe it is better not to run a full new import, but to take particular sections from different demos using Studio – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

    We strongly advise trying this first on a test site, as importing two versions of demo content onto the same site is not the recommended approach and may lead to content overlap, although your previous content will not be deleted without your consent.

    We hope this information is helpful.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #426252 Copied In reply to: Best Way to Import Demos to Existing Store Without Causing Problems?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Tal,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that your issue has been successfully resolved. We kindly request you to check your website after clearing your browser cache to ensure the changes are reflected properly.

    To address the issue, we have added custom CSS code under:
    **XStore > Theme Options > Theme Custom CSS > Global CSS**

    For your reference, we have provided images in the private content area.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #426251 Copied In reply to: header is alittle bit down for logged in user
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello,@Deepak,

    Thank you for providing the WP-Admin login credentials.

    We are pleased to inform you that the demo content has been successfully imported onto your website. Kindly clear your browser cache and review the changes on your site.

    For your reference, we have included images in the private content area.

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #426250 Copied In reply to: Getting issue while importing Demo content
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Muhammad Abdullah,

    Thank you for contacting us and for using XStore.

    For guidance on setting up your theme, please refer to our documentation available at the following link: [How to Add an Image for a Menu Item] https://www.8theme.com/documentation/xstore/menu-set-up/how-to-add-an-image-for-a-menu-item/

    We trust this resource will be helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #426172 Copied In reply to: I need to update Sub Menu Icon how i cange it?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @nickson,

    Thank you for your response.

    We have thoroughly reviewed your website using the Chrome browser and did not encounter any issues during our testing. To provide further clarity, we have recorded a video for your reference.

    You can find the video link in the [private content area]. Please feel free to review it at your convenience.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #426171 Copied In reply to: Trouble getting elementor to work. Stuck on loading.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @nickson,

    Thank you for contacting us and for using XStore.

    We have thoroughly reviewed your website and did not identify any issues. We kindly request that you clear your browser cache and check the website again.

    We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: https://elementor.com/help/elementor-widget-panel-not-loading/ This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

    We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue.

    Best regards,
    The 8Theme Team

    #426154 Copied In reply to: Trouble getting elementor to work. Stuck on loading.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @AJ,

    Thank you for contacting us and for using XStore.

    To modify the color, you can utilize custom CSS code. We have already added the necessary custom CSS code under **XStore > Theme Options > Theme Custom CSS > Global CSS**.

    For your reference, we have provided images in the private content area to guide you through the process.

    You are welcome to adjust the color in the CSS code according to your specific requirements.

    We hope this information is helpful. Should you have any further questions or need additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #426117 Copied In reply to: Edit information in popup window when viewing 1 item
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @sirmcheng,

    Thank you for reaching out to us.

    To remove the pram displayed at the bottom of the page, please follow these steps:
    1. Navigate to Xstore >> Static Blocks.
    2. Edit the “Footer kids-toys” block using Elementor.
    3. You can then remove the pram as per your requirements.

    For your reference, please see the screenshots provided below:
    – [Screenshot 1](https://ibb.co/4SjNyRL)
    – [Screenshot 2](https://ibb.co/wM8Hdzq)

    We hope this information is helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us. We are always here to support you.

    Best regards,
    The 8Theme Team

    #426112 Copied In reply to: Kids Toys template – babycar image replacement
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ark Raj,

    Thank you for your response.

    how can i change the theme without deleting my existing data??

    Could you kindly let us know which theme you would like to switch to, ensuring that your existing data remains intact?

    Additionally, we would greatly appreciate it if you could provide a detailed description of your specific requirements or desired outcome. This will enable us to thoroughly review your request and assist you more effectively.

    Should you have any further questions or need additional support, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #426109 Copied In reply to: facing issue in demo theme import/installation
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Zamgra_Legacy,

    Thank you for reaching out to us with your query. We understand the importance of having thumbnails appear correctly when links are shared through WhatsApp, as it enhances the visibility and engagement of your content.

    1/ We kindly request that you utilize an SEO plugin to incorporate the required Open Graph (OG) image and OG description to your website’s pages, posts, and products. Home page – https://prnt.sc/IjtkVxN7Lm87

    Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following tool: https://developers.facebook.com/tools/debug/sharing/

    We trust that you will find this guidance beneficial.

    2/ Currently, the issue you are experiencing might be related to the Open Graph tags on your website, which are used by WhatsApp to generate link previews, including thumbnails. To address this, we recommend ensuring that your website’s Open Graph tags are properly configured.

    While we do not have a specific plugin dedicated solely to generating thumbnails for WhatsApp, there are several SEO and social sharing plugins available that can help set up these tags correctly. Plugins like Yoast SEO, All in One SEO, and others include features to manage these settings.

    Additionally, the documentation of the mentioned plugins can be a tutorial to guide you.

    We trust that the information provided will be of significant assistance to you.

    Please always create a new topic for a new issue on our support forum to avoid any inconvenience and get prompt assistance.

    Best Regards,
    8Theme’s Team

    #426106 Copied In reply to: add to cart label changed suddenly to select option
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Deepak,

    Thank you for your response.

    1/ We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

    After resetting your website, please let us know, we will import the demo on your site.

    2/ Additionally, please provide your site valid Cpanel and wp-admin access in the private content area so that we can check and help you.

    Kindly, Let us know which demo you wish to import.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #426105 Copied In reply to: Getting issue while importing Demo content
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @choc,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that your issue has been successfully resolved. We kindly request you to check your website after clearing your browser cache to ensure everything is functioning as expected.

    For your reference, please review the image provided in the private content area.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #426099 Copied In reply to: Change Icon Hover Color On Imported Element
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @shounak_65753,

    Thank you for contacting us and for using XStore.

    To display the categories section within the search area, please follow these steps:
    1. Navigate to **XStore > Theme Options > Header Builder > Search**.
    2. From there, you can add or remove product categories as needed.
    3. Once done, ensure you publish the changes.

    For your convenience, we have provided reference images in the private content area to guide you through the process.

    Additionally, you can view all product categories by going to your WordPress dashboard and selecting **Products > Categories**.

    We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #426098 Copied In reply to: how to show categories section on search section
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Deepak,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ Please Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
    https://ibb.co/tZwzJSv

    We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

    For this please contact your service provider and ask them to fix it.

    After that, Please clear your browser cache and recheck again.

    2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

    Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

    3/ Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.
    Do not import a few versions altogether, it will create a mess. To get blocks from different demos, please use XStore Studio – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    The 8Theme Team.

    #426096 Copied In reply to: Getting issue while importing Demo content
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Johan,

    Thank you for contacting us and for using XStore.

    Should you need to modify the all department menus, please follow these steps:
    1. Navigate to XStore Builders.
    2. Select ‘Header Builder’ via Elementor.
    3. Choose ‘Edit Department Menu’.
    4. Here, you can change or remove the icon as required.
    5. Ensure to save your updates.

    We have prepared a video tutorial to assist you with this process. You can view it in the private content area.

    Furthermore, If you wish to add image icons to the menu is similar to the XStore demo, please navigate to Dashboard > Appearance > Menus > new all departments menu > Click on 8Theme custom link option > Menu option > there you may see the option Use img like, Choose/Select as image.

    Please refer to the provided images here: https://postimg.cc/v4BdVW9q , https://ibb.co/hc74CXh and https://ibb.co/K038K1f -You are welcome to use any icon image in the image box as per your needs.

    Additionally, you can watch a complete video for a better reference here: https://www.youtube.com/watch?v=7QluEYxznKs&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=11

    We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team.

    Please contact administrator
    for this information.
    #426095 Copied In reply to: How to edit the dropdown menu when hovering over an item?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Raghu,

    Thank you for contacting us and for using XStore.

    Unfortunately, WooCommerce doesn’t include a return/exchange option. You can use a third-party plugin at your own risk or submit a feature request on our taskboard: https://www.8theme.com/taskboard/ -If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Thank you for your understanding.

    Best regards,
    8Theme’s Team

    #426094 Copied In reply to: Return & Exchange Option not available on Orders section
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Wesley,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ Please Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
    https://ibb.co/tZwzJSv

    We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

    For this please contact your service provider and ask them to fix it.

    After that, Please clear your browser cache and recheck again.

    2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

    Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

    3/ Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.
    Do not import a few versions altogether, it will create a mess. To get blocks from different demos, please use XStore Studio – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    The 8Theme Team.

    #426093 Copied In reply to: Server requirements error – DEMO content cannot being installed without installation errors
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Vaibhav,

    Thank you for your response.

    Could you kindly provide a screenshot of the issue you are experiencing, along with your site’s WordPress admin access in the private content area? This will allow us to thoroughly review the problem and assist you more effectively.

    Additionally, please let us know which specific section you would like to import on your site.

    We look forward to your response.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #426092 Copied In reply to: Live Pase Unavailable, when I’m login in my account then why always i have to enter purchase code?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @elrincondelanena.moda@gmail.com,

    We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache to ensure the changes are reflected.

    To address the issue, we edited the “Archive Second Description” widget under **XStore Builders > Archive Products via Elementor > Edit Template**, aligned it to the center, and updated it accordingly.

    For your reference, we have provided an image in the private content area.

    We hope this resolves your concern. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #425986 Copied In reply to: NO SALE LA FOTO EN LA CATEGORÍA RINCÓN OUTLET
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @elrincondelanena.moda@gmail.com,

    Thank you for your response.

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your site to verify the changes.

    Additionally, we recommend editing the product category and adding a description as shown in the following screenshot: https://prnt.sc/rFYD2aVMZTWz Once updated, please check again to ensure everything is functioning as expected.

    We hope this resolves your concerns. Should you require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #425982 Copied In reply to: NO SALE LA FOTO EN LA CATEGORÍA RINCÓN OUTLET
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @d88dcjj,

    Thank you for contacting us and for using XStore.

    To set the default sorting option for your pages, please follow these steps:

    1. Navigate to your WordPress Dashboard.
    2. Go to **Appearance > Customize**.
    3. Locate the **WooCommerce** section and click on it.
    4. Select **Product Catalog**.
    5. Under the “Default Product Sorting” dropdown, choose your preferred sorting option (e.g., Sort by popularity, Sort by average rating, etc.).
    6. Save the changes by clicking the **Publish** button.

    Should you have any additional questions or need further clarification, feel free to contact us anytime.

    Best regards,
    8Theme’s Team

    #425981 Copied In reply to: How to Set Default Sorting for Shop Page and Product Categories Pages?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @elrincondelanena.moda@gmail.com,

    Thank you for contacting us and for using XStore.

    To change the background color of the mobile header, We kindly request that you add the following custom CSS code by navigating to **XStore > Theme Options > Theme Custom CSS > Global CSS**:

    @media only screen and (max-width: 767px) {
.elementor-12206 .elementor-element.elementor-element-e711a7d:not(.elementor-motion-effects-element-type-background){
    background-color: unset !important;
}
}

    We hope this solution addresses your needs. Should you require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #425977 Copied In reply to: CAMBIAR FONDO DE CABECERA DE PÁGINA PRINCIPAL
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @d88dcjj,

    Thank you for contacting us and for using XStore.

    Please always disable all 3rd-party plugins and then import demo content.

    Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.
    Do not import a few versions altogether, it will create a mess. To get blocks from different demos, please use XStore Studio – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    The 8Theme Team

    #425976 Copied In reply to: If I Import Demos Will It Replace or Duplicate the Existing Pages Created by Prior Demo Imports?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @d88dcjj,

    Thank you for contacting us and for using XStore.

    To assist you more effectively, could you kindly provide the following details:
    1. A screenshot of the “hide the out-of-stock overlay” feature on the product.
    2. The URL of the specific page where you would like the “out-of-stock overlay” to be hidden.

    Additionally, we kindly request access to your site’s WordPress admin panel. Please share the credentials securely in the private content area so that we can thoroughly review the issue and provide the necessary support.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #425975 Copied In reply to: How to Hide Out of Stock Overlay On Products On Products Archive Page?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @rolph,

    Thank you so much for purchasing our theme and contacting our support center.

    To assist you more effectively, we kindly request that you provide a screenshot or video of the issue you are experiencing. Additionally, please share your website’s WordPress admin access in the private content area so that we can thoroughly investigate and provide the necessary support.

    For a better understanding of the problem, we would also appreciate it if you could share the URL of the specific page where the issue is occurring.

    We look forward to your response and are here to help resolve the matter promptly.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #425974 Copied In reply to: Product category hierarchies become misaligned after creating a product category and refreshing
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @JiPanditJI,

    Thank you for contacting us and for using XStore.

    Please, check the latest answer on that topic -> https://www.8theme.com/topic/patcher-shows-updates-available-even-after-i-applied-them-a-hour-ago/#post-363427. There is described a solution that should be useful for you, by adding the next code to your child-theme/functions.php:

    add_filter('xstore_patches_done_reset_on_update_themes', '__return_false');

    Note: there is no need in downloading files because such code is already built-in in the update that was already released.

    Kind regards,
    The 8theme’s team

    #425973 Copied In reply to: patcher is coming back again and again after applying
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Quyen,

    Thank you for contacting us and for using XStore.

    We have thoroughly reviewed your website and did not identify any issues on our end. We kindly recommend clearing your browser cache and checking the website again.

    For your reference, please find an image attached in the private content area.

    We hope this resolves the matter. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #425972 Copied In reply to: Still Having problems loading Elementor? Please enable Safe Mode to troubleshoot
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Cristina,

    Thank you for reaching out to us. We appreciate your inquiry.

    Regarding your question, identifying which plugins may not be useful for your website depends on your specific needs, the functionality you require, and the overall performance of your site. To assist you better, we recommend reviewing the purpose of each installed plugin and determining whether it aligns with your website’s goals. Additionally, you may want to consider the following:

    1. **Redundancy**: Check if multiple plugins are performing the same function. If so, you can deactivate and remove the duplicates.
    2. **Performance Impact**: Identify plugins that may be slowing down your website. Tools like performance analyzers can help pinpoint resource-heavy plugins.
    3. **Relevance**: Evaluate whether each plugin is actively contributing to your site’s functionality or if it is no longer needed.
    4. **Compatibility**: Ensure all plugins are compatible with your theme and the latest version of WordPress.

    Please read our theme documentation here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    We hope this helps.

    Best regards,
    8Theme’s Team

    #425971 Copied In reply to: Can you tell me wich plugins are not useful in my web? Thanks
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Zamgra_Legacy,

    Thank you for your response.

    To add specific products to your website, kindly follow these steps:

    1. Edit the homepage using Elementor.
    2. You can add widgets such as “Product List,” “Products Grid,” “Product Carousel,” or “Product Masonry” based on your specific requirements.
    3. Please review and adjust the widget settings as needed.
    4. Once done, update the page.

    For further guidance, please refer to the image provided in the private content area.

    Please always create new topics for new issues on our support forum to avoid any inconvenience and get prompt assistance

    Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #425970 Copied In reply to: add to cart label changed suddenly to select option
  • 1 2 3 … 91 92 93 … 462 463 464
    2,731–2,760 of 13,902 posts
Viewing 30 posts - 2,731 through 2,760 (of 13,902 total)
1 2 3 … 91 92 93 … 462 463 464