Hello, @rdg__studio,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, @Mohamed,

Thank you for contacting us and for using XStore.

We apologize for the inconvenience you are experiencing with the Email Builder in customizing your order emails. We understand how important it is for all elements of your emails to display correctly. Please temporarily deactivate XStore Email Builder and proceed to place a test order. Subsequently, Please check the default WooCommerce email and how it works, Let us know the result and screenshot.

If the same issue persist with default WooCommerce email, We suggest that the problem is not associated with our Email Builder. It appears to be related to the configuration of site images on your hosting platform. We kindly request that you contact your hosting provider to investigate and resolve this issue.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

Hello, @creativesite,

Thank you for your response.

Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, @bzzxzz,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have observed that you currently have a total of 20 published products, with 12 or minimum products displayed per page. For your reference, we have included relevant images in the private content area of our correspondence.

Should you notice that the changes made in the Customizer appear correctly yet do not reflect on the live site, this discrepancy is likely due to a caching issue. It is essential that the settings adjusted in the Customizer are mirrored accurately on the live site.

To address this, we kindly request that you temporarily disable any Content Delivery Networks (CDNs), optimizing plugins, and caching mechanisms, then verify the changes once more.

We trust that these steps will help resolve the issue at hand. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @mehranfaris,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8
We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it Or Provide Cpanel access.

After that, Please clear your browser cache and recheck again.

2/ We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

Please do the reset, and import the demo site again with only one page builder (Elementor OR WP-bakery) on your site. Please read and follow the instruction written in our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

You can read our theme documentation here: https://www.8theme.com/documentation/xstore/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Stelma,

Thank you for contacting us and for using XStore.

We kindly request that you navigate to the Dashboard, proceed to the “Plugins” section, and disable the “XStore AMP” plugin and check again.

https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Please note that always create new topics for new issues on our support forum to avoid any inconvenience and get prompt assistance.

Warm Regards,
The 8Theme Team

Hello, @LVRB Love’s Rebel,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including weLaunch Framework plugin and cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Elhadj07,

You are welcome!

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Hello, @Elhadj07,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

For your reference, we have enabled the mini-cart off-canvas option located under XStore > Theme Options > Header Builder > Cart.

Additionally, we have provided a screenshot for your reference in the private content area of our correspondence.

We hope this resolves your concerns. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Chandru,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

Additionally, we have disabled the Prev/Next navigation option. This adjustment can be found under the following navigation path: XStore > Theme Options > WooCommerce > Single Product Builder.

For your reference, we have included relevant images in the private content area of our support portal.

We hope this resolves your concerns. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @sherif,

Thank you for your prompt response.

1/ Upon reviewing your website, we have noticed that you utilize a custom layout for all archive pages. To address your requirements for the product archive page, we recommend making the necessary modifications through Elementor. This will allow you to tailor the layout to better suit your needs.

For your convenience, we have created a video tutorial to guide you through the process. You can find the link to this video in the private content area provided.

We hope you find this information helpful.

2/ To change the color of the add to cart button on the quick View window, Please add the following CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.et-quick-view-wrapper .product_type_variable{
       background-color: #c1c1f2 !important;
    color: black !important;
}

3/ To change the color of the buy now button on the Quick View window, Please navigate to Xstore > Theme options > Woocommerce > Single product page > Layout > Buy now button > Change color as per your requirement and publish it

Please see the image for reference here: https://paste.pics/S2119

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @shounak_65753,

Thank you for contacting us and for using XStore.

1/ In the latest versions of our theme, we have introduced new builders, such as the XStore Single Product Builder with Elementor (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/) and the XStore Products Archive Builder with Elementor (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/), new Header Builder, along with additional elements. Please note that some elements are designed to function exclusively within their respective builders, which is why they are restricted from use in other areas of the website’s content.

Mega menu widget designed for new Header Builder via Elementor: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

2/ We are delighted to assist you. To help you set up mega menus using Elementor, please view the following video tutorial: https://youtu.be/Qi0f1DWSH5U. We believe this will provide valuable guidance.

We trust that this information will prove to be valuable in addressing your needs.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm regards,
The 8Theme Team.

Hello, @sherif,

Thank you for contacting us and for using XStore.

The add to cart & wishlist buttons are hidden from mobile by default. To show them on mobile device, add this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

body[data-elementor-device-mode=mobile] .etheme-product-hover-mask3:not(:hover) footer {
    opacity: 1;
    visibility: visible;
    right: 20px;
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @sherif,

Thank you for contacting us and for using XStore.

To assist you effectively with the issue you are experiencing, we kindly request that you provide us with the WP-Admin access credentials. Please ensure that you submit this information through the private content area designated for secure exchanges.

Your cooperation will enable us to review your settings thoroughly and offer the necessary support.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello, @riddlezitindustries,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have noticed that you are currently utilizing an outdated version of the XStore theme, while the XStore core plugin is updated to the latest version.

To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.1). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://xstore.8theme.com/update-history/

We trust this update will enhance your website’s functionality. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team