Tony Rodriguez

Hello, @lawrep,

Thank you for reaching out to us with your concern.

We are pleased to inform you that your reported issue has been successfully resolved. We kindly request you to check your website after clearing your browser cache to ensure the changes are reflected properly.

The header has been updated using Elementor under the XStore Builder, and the necessary settings have been adjusted to address the issue.

For your reference, we have provided images in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Hassam,

Thank you for your response.

Please provide your site wp-admin access in the private content area so we can take a closer look at your settings and help you solve your issue.

We appreciate your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Hello, @Pushparaj,

Sorry for the delay in responding, as it was due to the weekend.

We are currently unable to access the backend of your website. For your reference, we have included an image in the private content area.

1/ To assist you further, we kindly request that you deactivate all third-party plugins and inform us once this has been completed. This will allow us to investigate the issue and provide the necessary support.

2/ Please turn OFF the debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/

Thank you for your cooperation. Should you have any questions or require additional clarification, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Chris,

Thank you for contacting us and for using XStore.

To update your shopping cart settings, please follow these steps:
1. Navigate to “XStore Builders”.
2. Select “Header Builder” and then choose “Edit Header Template” via Elementor.
3. Proceed to “Edit Shopping Cart”.
4. Choose “Off-Canvas/Dropdown”.
5. Set the “Products Amount” according to your requirements.
6. Ensure to save the changes by clicking “Update”.

For your reference, an image has been provided in the private content area.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Adeeb Ahmed,

Thank you for contacting us and for using XStore.

1/ We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: (https://elementor.com/help/elementor-widget-panel-not-loading/). This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv
We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache, server cache, or any cache mechanism and recheck again.

3/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @zaifiesta,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

Hello, @Nicolo,

Thank you for reaching out to us with your concern.

1/ Please navigate to XStore > Theme Options > WooCommerce > Cart/Checkout Layout > and set it to ‘Off’ and check again.

2/ If the issue persist, We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @sefat,

Thank you for contacting us and for using XStore.

1. Navigate to the main menu by going to **Appearance > Menus** in your WordPress dashboard.
2. Edit the desired menu item:
– Click on the **8Theme Custom Link** option to open the menu settings.
– Go to the **Design** tab.
– Under the **Static Block** option, select **specific static block** and save the settings.

Additionally, you can watch a complete video for a better reference here: https://www.youtube.com/watch?v=7QluEYxznKs&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=11

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team.

Hello, @demos,

Thank you so much for purchasing our theme and contacting our support center.

We regret to inform you that we are currently unable to access your website’s backend as the wp-admin credentials you provided appear to be invalid.

1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

It is independent of our theme. Please contact your service provider and ask them to fix it.

Additionally, please read Elementor documentation here: https://elementor.com/help/500-error/

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

We hope this helps. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme’s Team

Hello, @oceaneokio,

Thank you for contacting us and for using XStore.

We regret to inform you that we are currently unable to access your website’s backend as the wp-admin credentials you provided appear to be invalid.

To address your issue, we kindly request that you navigate to **XStore Builders > Header Builder via Elementor > Edit Header Template**. From there, you can modify and disable the sticky header according to your preferences.

For further guidance, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

If the issue persists, we kindly ask that you provide valid wp-admin credentials in the private content area. This will allow us to review your settings more closely and assist you further.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Hello, @EE Eric,

Thank you for contacting us and for using XStore.

We understand your concern regarding the issue with the predesigned blog page and the short description not updating as expected.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @ilyas,

Thank you so much for purchasing our theme and contacting our support center.

To change the logo, Please edit your header with the Elementor, Please read and follow our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Then change Edit Site Logo > change Site Logo: https://prnt.sc/5vLu39xyJfh2

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @Narka,

Thank you for providing us with access to your WordPress admin panel.

1. We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache.

To address the problem, we have disabled the “Hide categories with all hidden products” option located in **XStore > Theme Options > WooCommerce > Shop > Shop Page Layout**. This adjustment has successfully resolved the issue. For your reference, we have included images in the private content area.

2. Regarding the “Hot” label, Kindly navigate to XStore > Theme Options > Woocommerce > Shop Element > Product badges, this feature is enabled and displays the “Hot” label on featured products. Featured products can be configured directly from your WordPress dashboard. For more details, please refer to the following guide: https://www.modernmarketingpartners.com/2015/01/19/set-featured-products-woocommerce/

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @lawrep,

Thank you for contacting us and for using XStore.

To disable the quantity and add to button at the Product Widget, We kindly request you to follow the steps below to make the necessary adjustments:

1. Open the page in Elementor.
2. Edit the Product Widget.
3. Review all widget options.
4. Disable the “Add to Cart” and “Show Quantity” options.
5. Save and update the changes.

We hope this guidance is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @ziogoogle,

Thank you for providing us with access to your WordPress admin panel.

Upon reviewing your website, we noticed that you are utilizing the Header Builder through Elementor. To make adjustments to your header, you can navigate to **XStore Builders > Header Builder** and edit it using Elementor. From there, you can configure the settings for the Logo widget according to your preferences and save the updates.

For your convenience, we have included reference images in the private content area to guide you through the process.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team