Tony Rodriguez

Hello, @Organic Ecommerce Store,

We wish to inform you that we have temporarily deactivated the LiteSpeed Cache plugin on your website. This action has been taken to ensure that any changes made are reflected immediately and to facilitate ongoing testing procedures. You can re-activate the LiteSpeed Cache plugin on your site as per your requirements.

Furthermore, we kindly recommend that you consider deactivating any caching plugins on your website during the development phase. This will allow you to observe updates and modifications in real-time without delay.

We recommend considering the use of caching plugins such as:

– **WP-Rocket**: [https://wp-rocket.me/](https://wp-rocket.me/)
– **Litespeed Cache**: [https://wordpress.org/plugins/litespeed-cache/](https://wordpress.org/plugins/litespeed-cache/)

We hope you find this information beneficial for your site development process.

Should you have any questions or require further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Boddicker,

Thank you for contacting us and for using XStore.

Please insert the following CSS code into XStore > Theme Options under Theme Custom CSS -> Global CSS:

.etheme-search-tags-title {
    color: white !important;
}

You can change the color in CSS code as per your requirement. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @Organic Ecommerce Store,

Thank you for providing the wp-admin login credentials.

We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure everything is functioning as expected.

As part of the resolution, we have deactivated the LiteSpeed Cache plugin on your site, which addressed the issue.

We have recorded a video for you, Please watch it for reference. The video link is in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Thank you for your response.

We are pleased to inform you that all remaining changes to your website have been successfully completed. Kindly clear your browser cache and review the updates at your convenience.

We hope this resolves the matter to your satisfaction. Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Nirmalya,

Thank you for your response,

To change the color of the fake sales pop-up, We have updated the Custom CSS code. Please insert the following CSS code into XStore > Theme Options under Theme Custom CSS -> Global CSS:

#sales-booster-popup .sales-booster-popup-inner {
    background-color: #ffe5ec !important;
}

We hope this will solve your issue. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @Ankit Khandelwal,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache to ensure the changes are reflected.

For your reference, we have provided an image in the private content area.

Additionally, you can customize the header as per your requirements by navigating to **XStore Builders > Header Builder** and editing it via Elementor. Once updated, the changes will be applied accordingly.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Yasir,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

3/ Kindly navigate to WordPress dashboard > Plugins > and deactivate either the Elementor Pro plugin or the Pro Elements plugin, as using both simultaneously may cause conflicts.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Organic Ecommerce Store,

Thank you for reaching out to us with your concern.

We would like to inform you that we are currently unable to access your website as it appears to be in maintenance mode. To assist you more effectively, we kindly request the following information:

1. The URL of the product page where you are encountering the issue.
2. Details about the mobile device on which the issue is occurring.

Additionally, we would appreciate it if you could provide us with your website’s WordPress admin access in the private content area. This will allow us to review your settings in detail and provide the necessary support.

We look forward to your response and are here to assist you further.

Best regards,
The 8Theme Team

Hello, @DanMitroi,

Thank you for providing us with access to your WordPress admin panel.

We are pleased to inform you that the issue has been successfully resolved. Kindly review your website after clearing your browser cache to ensure the changes are reflected properly.

To address the issue, we activated the “Containers” feature under **Elementor > Settings > Features**, which resolved the problem.

You can now edit the header as per your requirements by navigating to **XStore Builders > Header Builder** and using Elementor to make the necessary updates.

For further guidance, we encourage you to review our theme documentation, which can be found here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

If you have any additional questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @lawrep,

You are always welcome!

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

Hello, @ShoQ,

Thank you for contacting us and for using XStore.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

Afterward, please disable CDN and the server cache, clear your browser cache, and check again.

If this doesn’t help, Please provide us with screenshots of the problem and temporary wp-admin access to your site, and we will investigate the issue more thoroughly.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, @CAMALEAO,

Thank you for reaching out to us with your concern regarding the product image size on your website. We understand how important it is for the images to appear clear and properly aligned to ensure a great visual experience for your users.

Please read the next articles – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

The size of products comes not from our theme, but from WooCommerce settings in Appearance > Customizer > WooCommerce > Product Images.

Please note that once you change these settings you need to regenerate thumbnails using the appropriate plugin.

Regenerate Thumbnails: After changing the image size, install and run the Regenerate Thumbnails plugin to ensure all images are resized correctly. This will help remove the blurriness caused by mismatched image dimensions.

It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products. In other cases, images may have different heights on the frontend.

We hope this helps. Further assistance you can get from the WooCommerce support team – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, @Nicolo,

Sorry for the delay in responding, as it was due to the weekend.

We have temporarily activated the XStore parent theme on your website and found that the Cart Page & Checkout page functions correctly on all devices without any issues. This confirms that the problem is caused by custom code modifications within your child theme.

To resolve this issue, we kindly recommend reviewing the additional code customizations in your child theme and consulting your website developer to address and fix the problem.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @ZEXAL,

Thank you for reaching out to us with your concern.

Kindly navigate to **XStore > Theme Options > WooCommerce (Shop) > Single Product Builder** and adjust the settings according to your requirements. Once done, please ensure to publish the changes.

If the issue persists, we kindly request you to provide us with your website’s WordPress admin access in the private content area. This will allow us to review your settings in detail and assist you further.

Should you have any additional questions, please do not hesitate to let us know.

Best regards,
The 8Theme Team

Hello, @Nirmalya,

Thank you for contacting us and for using XStore.

To change the color of the fake sales pop-up, Please insert the following CSS code into XStore > Theme Options under Theme Custom CSS -> Global CSS:

#sales-booster-popup .sales-booster-popup-inner {
    background-color: ffe5ec;
}

You can change the color code in CSS as per your requriement.

Best regards,
8Theme’s Team