Tony Rodriguez

Hello, @Fantasy,

Thank you for contacting us and for using XStore.

To change the “Buy Now” button text, You need to install the Loco translate plugin.

Please watch this video – https://youtu.be/WYBlzdJs5PU
and read our theme documentation: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

You need to change the mentioned string in the XStore theme language file under Loco > Themes > XStore. Please refer to the screenshots provided at the following links: https://postimg.cc/fVs6KMnG , https://postimg.cc/G8T7RfnP

We hope you find these instructions helpful. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Narka,

Thank you for your response.

We cannot access your website backend because your previously provided wp-admin access are invalid.

1/ Kindly ensure that your website is running the latest versions of the XStore theme (9.4.6) and the XStore Core plugin (5.4.6). You can refer to the following links for update history and detailed instructions on updating:

– https://www.8theme.com/downloads/
-https://xstore.8theme.com/update-history/
– https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Afterward, please clear all caches and check again.

2/ Please try to apply the next solution: Woocommerce > Status > Tools > Brands transients > Clear, then Regenerate the product attributes lookup table and clear WooCommerce transients.

Could you provide temporary wp-admin access? We will check what other can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, @jaulim,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Hassam,

Thank you for your response.

1/ Unfortunately, there is no such option for it under Header builder via elementor.

2/ You can use Header Builder via Customizer for it. https://pasteboard.co/waQanOOIjaJO.png

– Access the ‘XStore’ menu, then navigate to ‘Theme Options’ > ‘Header Builder’ > ‘Newsletter’.
– Within the ‘Action Mode’ section, please select ‘Delay’ to set the primary action for displaying your newsletter popup.
– Adjust the ‘Delay (Ms)’ setting to establish the desired time delay, in milliseconds, before the popup is displayed. This adjustment will aid in managing the popup’s appearance frequency.

For visual assistance, you may refer to the image provided at this link:
https://imgur.com/a/zEaWvwf

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/xstore-newsletter-popup/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
The 8Theme Team

Hello, @uttam pradhan,

Thank you for your response.

Please check and follow these topics: https://www.8theme.com/topic/assistance-required-age-verification-popup-issue/#post-426384

https://www.8theme.com/topic/assistance-required-age-verification-popup-issue/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @Burak,

We wish to inform you that we have temporarily deactivated the LiteSpeed Cache plugin on your website. This action has been taken to ensure that any changes made are reflected immediately and to facilitate ongoing testing procedures.

Furthermore, we kindly recommend that you consider deactivating any caching plugins on your website during the development phase. This will allow you to observe updates and modifications in real-time without delay.

We hope you find this information beneficial for your site development process.

Should you have any questions or require further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Hassam,

Thank you so much for purchasing our theme and contacting our support center.

1/ In the latest versions of our theme, we have introduced new builders, such as the XStore Single Product Builder with Elementor (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/) and the XStore Products Archive Builder with Elementor (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/), new Header Builder, along with additional elements. Please note that some elements are designed to function exclusively within their respective builders, which is why they are restricted from use in other areas of the website’s content.

Newsletter widget designed for new Header Builder via Elementor: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

2/ If you are utilizing the header builder feature through Elementor, we kindly ask you to follow these steps to configure your newsletter widget according to your requirements:

1. Navigate to XStore Builders.
2. Select ‘Header Builder via Elementor’.
3. Click on ‘Edit Header Template’.
4. Add or configure the newsletter widget as needed.
5. Ensure to update the changes once completed.

We trust this information will be of assistance to you. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
The 8Theme Team

Hello, @Subho,

Thank you for providing the wp-admin access.

1/ We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache to ensure the changes are reflected.

Here are the updates we have made:
1. We have edited the product, added the price, and updated it accordingly.
2. We have configured the condition to use a single product page template under the XStore Builder for all products.

For further guidance, we recommend reviewing our theme documentation on the XStore Single Product Builder with Elementor:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

2/ Additionally, we encourage you to read and follow the articles below for detailed instructions on how to correctly add products to your website:
– https://woocommerce.com/document/managing-products/
– https://woocommerce.com/document/variable-product/

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @uttam pradhan,

Thank you for your response.

To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

Also, please provide your site’s WP-admin access in the private content area so we can take a closer look at your settings and help you.

We appreciate your cooperation and look forward to resolving your query promptly.

Best regards,
8Theme’s Team

Hello, @Valantis,

Thank you for your response.

how can I disable to show the different prices of variable product (blue circle in the picture) and show nothing

1/ The following CSS code removes the different prices of variable products (blue circle in the picture)

.woocommerce .elementor-2010 .elementor-element.elementor-element-1dd05f48 .price {
        display: none !important;
}
.etheme-sticky-cart .stock, .etheme-sticky-cart p.price {
     display: none !important;
}

or the price of the choice (red circle in the picture)?

2/ The following CSS code removes the price of the choice (red circle in the picture).

.woocommerce-variation-price {
    display: none !important;
}

You can add CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS, which better meets your requirements.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @YooMart,

Thank you for your response.

Please note that the solution provided is a temporary fix: https://www.8theme.com/topic/my-theme-got-malfunctions-after-updating-elementor/#post-427891

To ensure optimal performance and avoid any potential issues, we strongly recommend always using the latest versions of the XStore theme and core plugin.

We hope this information is helpful. Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Fantasy,

Thank you for contacting us and for using XStore.

Could you kindly specify which category you would like to remove from the ‘You May Also Like’ section? To assist us in addressing your request efficiently, we kindly ask you to provide the following:

1. Screenshots of the section, with the relevant category clearly marked.
2. The URL of the page where this section appears.
3. Your website’s WordPress admin access details, shared securely in the private content area.

Once we have this information, we will review your settings in detail and provide the necessary assistance.

Best regards,
The 8Theme Team

Hello, @raj,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been successfully resolved. Kindly review the updates on your site after clearing your browser cache.

Here are the steps we have taken:
1. We have made adjustments to the main menu under **Appearance > Menus**.
2. The menu design has been configured as a mega menu, and the settings have been saved accordingly.

For your convenience, we have provided reference images in the private content area. Please feel free to review them.

Should you have any further questions or require additional assistance, do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @SaLearning,

Thank you for contacting us and for using XStore.

We have thoroughly reviewed your website and did not identify any issues during our assessment. To assist you further, we have recorded a video for your reference. You can find the video link in the private content area.

If the issue persists on your website, we kindly request that you record a video demonstrating the steps you are taking and the specific problem you are encountering. Once recorded, please upload the video to any file-sharing platform and share the link with us.

We greatly appreciate your cooperation and are committed to resolving your query as quickly as possible.

Best regards,
The 8Theme Team

Hello, @DonDigital,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. To ensure the changes take effect, please clear your browser & plugin cache and revisit your site.

Additionally, we have turned off the static block cache, removed query strings from static resources, and the menu cache under XStore > Theme Options > Speed optimization.

If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team