Forum Replies Created

Viewing 30 posts - 2,341 through 2,370 (of 13,141 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 4, 2024 at 12:01

    Hello, @Narka,

    Thank you for providing access to the wp-admin panel.

    We are pleased to inform you that the issue has been successfully resolved. Kindly review your website after clearing your browser cache to ensure the changes are reflected.

    We have disabled the “Catalog Mode” in **Theme Options > Shop > Catalog Mode**. For your reference, please see the attached image in the private content area.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Support Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 4, 2024 at 10:05

    Hello, @Mauro,

    Thank you for contacting us and for using XStore.

    We kindly request that you create a new topic for any new issues to help us avoid any confusion and ensure prompt assistance.

    Please note that this feature is for recommending products to be purchased along with the main product.

    Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/frequently-bought-together/

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 4, 2024 at 09:57

    Hello, @Ombi,

    Thank you for contacting us and for using XStore.

    Could you kindly provide a screenshot highlighting the specific area in question to help us better understand the issue? Additionally, please share your website’s WP-admin access in the private content area so that we can thoroughly review the matter and assist you accordingly.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 4, 2024 at 09:52

    Hello, @raj,

    Thank you for contacting us and for using XStore.

    1/ Mark a product as Featured – https://woocommerce.com/document/managing-products/feature-filter-and-sort-products/

    2/ To add more products to the homepage of your website, kindly follow these steps:

    1. Edit the homepage using Elementor.
    2. You can add widgets such as “Product List,” “Products Grid,” “Product Carousel,” or “Product Masonry” based on your specific requirements.
    3. Please review and adjust the widget settings as needed.
    4. Once done, update the page.

    For further guidance, please refer to the image provided in the private content area.

    Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 4, 2024 at 09:38

    Hello, @raj,

    Thank you for contacting us and for using XStore.

    We are writing to guide you through the process of adding/replacing the current banners on your website with sliders. Please follow the outlined steps below:

    1. Navigate to your Dashboard and select ‘Pages’.
    2. Go to the “Home” Front Page and click on ‘Edit with Elementor’.
    3. Locate the “Banner” section and delete it.
    4. Add a new section to create the slider according to your requirements.
    5. Click “Update” to save the changes.

    For your reference, please view the image provided here: https://paste.pics/R4Y86

    Additionally, you can create sliders using XStore Slides. We recommend reading the detailed article available at (https://www.8theme.com/documentation/documentation/slider-set-up/xstore-slider-with-elementor-plugin/) to assist you in creating sliders using XStore Slides.

    We hope you find this information useful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 4, 2024 at 09:34

    Hello, @Narka,

    Thank you so much for purchasing our theme and contacting our support center.

    We kindly request that you provide the URL of the product page, along with your WordPress admin access, in the private content area. This will allow us to review the issue and assist you in resolving it.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 4, 2024 at 09:28

    Hello, @plnewton,

    Thank you for contacting us and for using XStore.

    We have noticed that some H2 tags are not visible on your website’s homepage. In order to assist you more effectively, could you kindly provide us with a screenshot highlighting the specific areas of concern? Additionally, please include a detailed description of your request and the exact outcome you are aiming to achieve.

    Once we have this information, we will be happy to review the issue and offer our support.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 4, 2024 at 09:10

    Hello, @Octatech,

    Thank you for contacting us and for using XStore.

    Our language switcher & currency switcher are just a demo choices not a real switcher.

    Unfortunately, multi-currency functionality is not available in WooCommerce or the theme by default.

    In order to display multiple currencies on your website, we recommend using the WooCommerce Currency Switcher plugin. Our theme is fully compatible with this plugin and you can configure it on your site according to your needs. The plugin documentation will provide you with the necessary instructions to display and use multiple currencies for your products.

    Plugin Link: https://wordpress.org/plugins/woocommerce-currency-switcher/

    Please read and follow the steps written in our theme documentation here: https://www.8theme.com/documentation/docs/xstore-currency-switcher/

    We hope this helps

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 4, 2024 at 09:07

    Hello, @Ben,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and check your site to ensure everything is functioning as expected.

    Additionally, we have added the product stock widget to the Single Product Page template using Elementor, under **XStore Builders > Single Product Builder**.

    For further guidance, we encourage you to review our theme documentation, which can be found [here] https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    We hope this resolves your concerns. Should you need any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 4, 2024 at 05:59

    Hello, @alberto,

    Thank you for contacting us and for using XStore.

    Could you kindly provide a screenshot highlighting the differences between the design on your WordPress (WP) site and the live version of your website? This will help us better understand the issue you’re facing.

    Additionally, please share the URL of the specific page where the issue occurs, along with your WordPress admin access credentials in the private content area, so that we can thoroughly investigate and assist you further.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 4, 2024 at 05:52

    Hello, @scorleo,

    Thank you for your prompt response.

    We are pleased to inform you that the issue you reported has been successfully resolved. Kindly clear your browser cache and revisit your site to verify the changes.

    To address the problem, we have disabled the XStore condition, which has effectively resolved the issue. For your reference, we have provided an image in the private content area.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 4, 2024 at 05:39

    Hello, @Hichem,

    Thank you for your response.

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website again.

    For your reference, please find the relevant image in the private content area.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 2, 2024 at 11:58

    Hello, @alfredsevere,

    Thank you so much for purchasing our theme and contacting our support center.

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website again.

    Upon investigation, we identified that the issue with the missing email field on the checkout form was caused by the WooPay payment plugin. As a result, we have deactivated the plugin to restore functionality.

    In such cases, we recommend contacting the plugin’s support team for further assistance. Alternatively, you may wish to consider using a different plugin.

    Should you have any further questions or require additional support, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 2, 2024 at 11:40

    Hello, @Iftihor,

    Thank you for contacting us and for using XStore.

    The shop page is related to how the images are displayed based on the WooCommerce settings. Here’s what you can do to fix the product image size:

    Check WooCommerce Image Settings: Go to Appearance > Customize > WooCommerce > Product Images and adjust the Thumbnail width. You need to set – https://prnt.sc/05ExiCPvq6Zw Once you’ve updated these settings, you need to regenerate your thumbnails.

    Regenerate Thumbnails: After changing the image size, install and run the Regenerate Thumbnails plugin to ensure all images are resized correctly. This will help remove the blurriness caused by mismatched image dimensions.

    Use Consistent Image Sizes: Make sure all your product images are of the same size to avoid distortions during resizing. Before uploading, use a graphics editor to adjust and prepare your images to fit the same dimensions.

    We hope this helps.

    Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Warm Regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 2, 2024 at 11:38

    Hello, @raj

    We have reviewed the issue you mentioned regarding the double logo on the shopping cart and checkout pages. Please apply patches to solve it – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

    Please follow this topic. https://www.8theme.com/topic/how-to-edit-checkout-page-in-our-theme-and-how-to-chnage-checkout-page/#post-421397

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 2, 2024 at 11:32

    Hello, @raj,

    Thank you for reaching out to us.

    We have reviewed the issue you mentioned regarding the double logo on the shopping cart and checkout pages. Please apply patches to solve it – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

    About the header of the Cart page, you can change logo or use the default header via XStore > Theme Options > Woocommerce > Cart/Checkout layout.

    2/ To enable the default footer in your XStore theme, kindly follow the steps below:

    1. Navigate to **XStore > Theme Options > WooCommerce (Shop) > Cart/Checkout Layout > Footer**.
    2. Enable the option **”Use Default Footer”**.

    For your reference, please find an image in the private content area.

    Once this is done, you can proceed to customize the footer as per your requirements:

    1. Go to **XStore Builders > Footer Builder with Elementor**.
    2. Edit the footer according to your preferences and update it.

    For further guidance, you may refer to the following documentation:
    (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-footer-builder-with-elementor/)

    Should you have any questions or need additional assistance, please feel free to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 2, 2024 at 09:09

    Hello, @raj,

    Thank you for contacting us and for using XStore.

    Please read our theme documentation:
    https://www.8theme.com/documentation/xstore/xstore-features/fake-live-viewing/

    https://www.8theme.com/documentation/xstore/xstore-features/fake-sale-popup-2/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 2, 2024 at 08:04

    Hello, @Homeey,

    Thank you for contacting us and for using XStore.

    Please navigate to XStore > Theme Options > Header Builder > Cart > Mini-Cart Promo Message > edit content of Text tab.

    Please see the image for reference in private content area.

    If you encounter any difficulties or have further questions, please do not hesitate to contact us. We are here to help!

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 2, 2024 at 06:04

    Hello, @movileanu,

    Thank you for contacting us and for using XStore.

    Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/fake-sale-popup-2/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 2, 2024 at 06:00

    Hello, @Tugba,

    Thank you for contacting us and for using XStore.

    To modify the button color on the blog page, kindly add the following custom CSS code by navigating to **XStore > Theme Options > Theme Custom CSS > Global CSS**:

    .content-framed .content-article .read-more {
        background-color: blue !important;
        color: #fff !important;
    }

    You may adjust the color codes as per your preferences.

    Additionally, you have the option to create a new custom layout for the blog page using Elementor. This can be done under **XStore Builders > Post Archive Builder**.

    For your reference, please find the relevant images in the private content area.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 2, 2024 at 05:45

    Hello, @Abdallah Hesham,

    Thank you for contacting us and for using XStore.

    1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

    We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

    We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

    – Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

    For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

    1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
    2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

    We trust that you will find this information useful in improving your website’s performance.

    2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

    We trust that you will find this information useful in improving your website’s performance.

    We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 2, 2024 at 05:36

    Hello, @Hichem,

    Thank you for contacting us and for using XStore.

    Could you kindly provide us with your website’s WP-admin access in the private content area? This will allow us to review the issue and assist you more effectively.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 2, 2024 at 05:32

    Hello, @LVRB Love’s Rebel,

    Thank you for your response.

    Upon reviewing your website, we noticed that the header is being managed through the customizer. By default, there is no built-in option to modify the size of the mobile menu. To achieve this, additional code customization will be required.

    You can, however, change the type of the mobile menu according to your preferences and publish the changes. For your reference, we have provided an image in the private content area.

    We hope this information is helpful. Should you need further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 2, 2024 at 05:17

    Hello, @scorleo,

    Thank you for your response.

    We understand that you are experiencing an issue on your Android device. In order to assist you more effectively, we kindly request access to your WordPress admin panel. Please follow the steps below to provide us with the necessary access:

    1. Create a new administrator account via your WordPress Dashboard by navigating to **Users > Add New**. For your reference, you can view a step-by-step guide here: [http://prntscr.com/s3rc9m](http://prntscr.com/s3rc9m).

    2. Once the account is created, please share the username and password for this new account with us through the Private Content area. You can refer to this guide for assistance: [http://prntscr.com/s5mao7](http://prntscr.com/s5mao7).

    3. You may use any email address for this new account; it does not need to be your personal email.

    Once we have the necessary access, we will promptly investigate the issue and provide a solution.

    Thank you for your cooperation. Should you have any questions or need further clarification, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 2, 2024 at 05:11

    Hello, @Abdellah,

    You are welcome!

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 1, 2024 at 14:11

    Hello, @Abdellah,

    Thank you for your response.

    1. We understand that you are encountering difficulties with displaying content in full width. To resolve this, please navigate to **Page Settings > Page Layout** and select **Elementor Full-width**. You may refer to this screenshot for guidance: (https://prnt.sc/dbRMaGR5Eka0)

    Please navigate to Xstore > Theme options > General/ Layout > Set site width and publish it.

    2. Additionally, you can utilize the **Mobile Menu Widget** in the header and add the **Search Widget** within it. We hope this solution proves helpful.

    For future inquiries, we kindly request that you create a new topic for each issue on our support forum. This will help us address your concerns more efficiently and ensure a prompt response.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 1, 2024 at 12:18

    Hello, @Chajia,

    Thank you so much for purchasing our theme and contacting our support center.

    Kindly refer to our theme documentation available https://www.8theme.com/documentation/xstore/theme-installation/demo-content/ -for further guidance. If the issue persists, we recommend resetting your website with a fresh installation of WordPress. Additionally, please provide us with access to your site’s WordPress admin panel in the private content area, so we can thoroughly investigate and assist you accordingly.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 1, 2024 at 12:14

    Hello, @raj,

    Thank you for contacting us and for using XStore.

    Please read this article and watch videos – https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

    We hope this helps.

    Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 1, 2024 at 12:11

    Hello, @raj,

    Thank you for contacting us and for using XStore.

    If you wish to add image icons to the menu is similar to the XStore demo, please navigate to Dashboard > Appearance > Menus > secondary menu > Click on 8Theme custom link option > Menu option > there you may see the option Use img like, Choose/Select as image.

    Please refer to the provided images here: https://postimg.cc/v4BdVW9q , https://ibb.co/hc74CXh and https://ibb.co/K038K1f -You are welcome to use any icon image in the image box as per your needs.

    We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 1, 2024 at 08:22

    Hello, @zoljargal,

    Thank you for contacting us and for using XStore.

    We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. It requires additional code customization.

    If you require a paid service, kindly contact the appropriate department through the following link:

    https://www.8theme.com/account/#etheme_customization_panel

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    We thank you for your patience and we hope you have a great experience with 8Theme’s Team.

    Best Regards,
    8Theme’s Team

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Viewing 30 posts - 2,341 through 2,370 (of 13,141 total)
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