Tony Rodriguez

Hello, @vickykunder@gmail.com,

Thank you for contacting us and for using XStore.

Could you kindly provide us with access to your site’s WordPress admin panel in the private content area? This will allow us to thoroughly review your settings and provide the necessary assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Szocs Attila,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache to ensure the changes are reflected.

Additionally, we have implemented a new archive template on your website and recorded a video tutorial for your reference. You can find the video link in the private content area.

For more detailed guidance, we encourage you to review our documentation:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We hope this resolves your concerns. However, if you need any further assistance, please do not hesitate to contact us. We are always here to help.

Best regards,
The 8Theme Team

Hello, @Szocs Attila,

Thank you for providing us with access to your WordPress admin panel.

We are pleased to inform you that the issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure everything is functioning as expected.

As part of the resolution, we have installed and activated the PRO Elements plugin on your website, which has addressed the issue.

For your reference, please find an image attached in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Szocs Attila,

Could you kindly provide us with access to your site’s WordPress admin panel in the private content area? This will allow us to thoroughly review your settings and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Ceylonwise,

Thank you for contacting us and for using XStore.

We kindly request you to navigate to **XStore Builders > Product Archive Builder** and follow these steps:

1. Go to the **Builder** section.
2. Edit the **Template**.
3. Locate and edit the **Archive Product Widget**.
4. Under the **Navigation** settings, select **Pagination** and enable the **AJAX Pagination** option.
5. Save and update the changes.

For your convenience, we have provided reference images in the private content area.

For detailed guidance, please refer to our documentation:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We hope this information is helpful. Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Szocs Attila,

Thank you so much for purchasing our theme and contacting our support center.

1/ Should you need to change the background image of the shop page, kindly follow these steps:

1. Navigate to XStore Builders.
2. Select ‘Product Archive Builder’.
3. Choose ‘Edit Template’.
4. Proceed to ‘Edit Banner’.
5. Here, you can add or remove the image as required.
6. Ensure to update the changes once completed.

For your reference, images have been provided in the private content area.

For detailed guidance, please refer to our documentation:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme Team

Hello, @Jae,

Thank you for your response.

To modify the color of the subscribe button, please follow the steps below:

1. Navigate to **XStore Builders > Footer Builder** via Elementor.
2. Select **Edit Footer**.
3. Locate and edit the **Shortcode**.
4. Access the **Custom CSS** section.
5. Update the color code as per your preference.
6. Save and update the changes.

For your convenience, we have provided reference images in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Aerial-ceylon,

Thank you so much for purchasing our theme and contacting our support center.

We have thoroughly reviewed your website and did not encounter any issues. The logo appears correctly on both desktop and mobile devices. Based on our findings, it seems the issue may be related to caching on your end.

To resolve this, we kindly recommend temporarily deactivating the cache plugin on your website, clearing your mobile browser cache, and then checking the logo display again.

For your reference, we have provided images in the private content area to illustrate our findings.

We hope this information is helpful. Should you require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Nicolo,

Thank you for contacting us and for using XStore.

1/ We have thoroughly reviewed the XStore Builders > Product Archive Builder on our test site and did not encounter any issues. It is working correctly. It appears that the issue you are experiencing is specific to your website.

To assist you further, we kindly recommend reviewing our theme documentation, which provides detailed guidance on the Product Archive Builder with Elementor. You can access it here:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

2/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service or https://fex.net/ and provide us with the link.

3/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s valid/working WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Jae,

Thank you for contacting us and for using XStore.

To change the color of the quantity count in your shopping cart, please follow the steps below:

1. Navigate to **XStore Builders** > **Header Builder** via Elementor.
2. Select **Edit Header**.
3. Click on the **Shopping Cart Widget** to edit it.
4. Go to the **Style** tab.
5. Locate the **Quantity Count** option.
6. Adjust the color as per your preference.
7. Save and update your changes.

For your convenience, we have provided reference images in the private content area to guide you through the process.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @basanta kumar,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Quantech,

Thank you so much for purchasing our theme and contacting our support center.

We regret to inform you that we are currently unable to review your website as it is set to “Coming Soon” mode. To assist you further, we kindly request that you provide the URL of the product page along with your website’s WordPress admin access. Please share this information securely in the private content area so that we can thoroughly review your settings and provide the necessary support.

Should you have any questions or need further clarification, please do not hesitate to let us know.

Best regards,
The 8Theme Team

Hello, @Boddicker,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your reported issue has been successfully resolved. Kindly clear your browser cache and revisit your site to verify the changes.

To address the matter, we have updated the layout of the checkout page using Elementor and added the “Checkout Page (Default)” widget. The page is now functioning as expected.

For your convenience, we have recorded a video demonstrating the updates made. You can find the video link in the private content area for your reference.

We hope this resolves your concerns. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Hassam,

Thank you for your response. We kindly request further clarification regarding your inquiry, as it is currently a bit unclear to us. Could you please provide more detailed information about your specific requirements or desired goals? This will enable us to better understand your needs and assist you accordingly.

We look forward to your response.

Best regards,
The 8Theme Team

Hello, @Den,

Thank you so much for purchasing our theme and contacting our support center.

To address the issue you are experiencing, we kindly request you to follow the steps below:

1. Navigate to **XStore Builders** > **Product Archive Builder**.
2. Select **Edit Archive Template**.
3. Locate and edit the **Archive Products Widget**.
4. Go to the **Content** tab > **Product** section.
5. Enable the **Show Excerpt** option by turning it ON.
6. Save and update the changes.

For your convenience, we have provided reference images in the private content area to guide you through the process.

We hope this resolves your concern. Should you require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team