Forum Replies Created

Viewing 30 posts - 2,011 through 2,040 (of 13,902 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @alex,

    Thank you so much for purchasing our theme and contacting our support center.

    Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

    Afterward, please disable the Cache plugin, CDN, and the server cache, clear your browser cache, and check again.

    If this doesn’t help, Please provide us with temporary wp-admin access to your site, and we will investigate the issue more thoroughly.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Art,

    Thank you for your response.

    1/ A/ Kindly, navigate to XStore > Theme Options > Woocommerce > Checkout > These options let you change the appearance of the WooCommerce checkout. https://pasteboard.co/vWtcakuKs6Dl.png

    1/ B/ To remove the unnecessary fields on the checkout page, we kindly request you to review and implement the custom code.

    To remove the City & State fields, please add the following code under functions.php file locates in your child theme:

    add_filter( 'woocommerce_checkout_fields' , 'custom_override_checkout_fields' );
    
    // Our hooked in function - $fields is passed via the filter!
    function custom_override_checkout_fields( $fields ) {
        unset( $fields['billing']['billing_city'] );
        unset( $fields['billing']['billing_state'] );
    
        return $fields;
    }

    You can remove more fields from this list:

    billing_first_name
    billing_last_name
    billing_company
    billing_address_1
    billing_address_2
    billing_city
    billing_postcode
    billing_country
    billing_state
    billing_email
    billing_phone

    We trust this will assist you in achieving the desired outcome.

    2/ Also i forget to tell i deactivate all sales bosted and it shows again in my card

    Kindly provide your site wp-admin access in the private content area so we can take a closer look at your settings and help you.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @uttam pradhan,

    Thank you for reaching out to us with your concern.

    Could you kindly provide the URL of the page where you are encountering the issue? Additionally, we would appreciate it if you could describe in detail the specific problem you are facing or the goal you wish to achieve. This will allow us to thoroughly review the matter and assist you more effectively.

    We look forward to your response.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Khan Arif,

    You are welcome!

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Armia,

    Thank you for your response.

    You can change the SVG icon using CSS by replacing its content with a new SVG using the background-image property. Please try to add next custom CSS code in XStore > Theme Options > Theme Custom CSS > Global CSS.

    @media (max-width: 767px) {
      .etheme-elementor-nav-menu-item-icon svg {
        width: 0; 
        height: 0; 
        visibility: hidden;
      }
    
      .etheme-elementor-nav-menu-item-icon {
        display: inline-block;
        width: 24px; /* Adjust as needed */
        height: 24px; /* Adjust as needed */
        background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='1em' height='1em' viewBox='0 0 32 32' fill='%23ff0000'%3E%3Cpath d='M16 2l4 12h12l-10 7 4 12-10-7-10 7 4-12-10-7h12z'/%3E%3C/svg%3E");
        background-size: contain;
        background-repeat: no-repeat;
      }
    }

    Add a new SVG as a background:

    background-image: url(…) replaces the original icon with a new one.
    The new SVG is encoded in URL-encoded format so it can be used directly in CSS.
    You can change the fill=’%23ff0000′ (#ff0000 red color) to any other color.

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Khan Arif,

    Thank you for contacting us and for using XStore.

    If you are using the Header Builder via Elementor, we kindly request you to follow these steps to edit the Cart widget:

    1. Navigate to **XStore Builders > Header Builder via Elementor**.
    2. Locate the **Cart widget** and select it.
    3. Under the **Content Type** settings, choose **Drop Down Or none** and update it accordingly.

    For your convenience, we have provided an image reference in the private content area.

    Additionally, we encourage you to review our theme documentation for further guidance. You can access it here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

    We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, enagnon,

    Thank you for contacting us and for using XStore.

    We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ayaz,

    Thank you for your response.

    We kindly request that you create a new topic for each issue on our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/ -This will help us ensure a smoother support process and provide you with prompt assistance.

    Thank you for your understanding and cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Armia,

    Thank you for contacting us and for using XStore.

    Please, check our answer for the same request you have -> https://www.8theme.com/topic/shop-page-is-not-clickable-from-mobile-menu/#post-396536

    We hope this helps.

    Please do not hesitate to contact us if you have any further questions or require additional assistance.

    Best Regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @IMTI,

    Thank you so much for purchasing our theme and contacting our support center.

    We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @novagyan,

    Thank you for reaching out to us regarding the custom “Thank You” page in WooCommerce.

    By default, WooCommerce does not provide a built-in feature to fully customize the “Thank You” or “Order Received” page directly from the settings. The default “Thank You” page is generated by WooCommerce and is designed to display essential order details automatically.

    To create a fully custom “Thank You” page, some level of customization is required.

    However, you are welcome to submit a customization request through the following link: https://www.8theme.com/account/#etheme_customization_panel

    Please note that this type of customization falls outside the scope of our standard support services and is therefore not available through our support forum.

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @lare98,

    Thank you for contacting us and for using XStore.

    To translate the currently untranslated strings, it seems that the .pot files may need to be regenerated. For this, we kindly request FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Art,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ Kindly edit the checkout page using Elementor, Specifically, please add the “Checkout Page (Default)” widget and update it accordingly.

    For your reference, we have provided an image in the private content area to assist you.

    2/ We understand that you would like to modify the text or remove it, below the checkout button of the shopping cart, specifically the message that indicates the amount needed to spend to get free shipping.

    Please read this article – https://www.8theme.com/documentation/docs/cart-checkout-progress-bar/

    We hope this helps, If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @elmou,

    Thank you for your response.

    1/ To create a page displaying on-sale products, please follow the steps below:

    1. Navigate to your WordPress Dashboard.
    2. Go to **Pages** > **Add New Page**.
    3. Add the **Product Grid Widget** to the page.
    4. Set the **Data Source** to “On Sale Products.”

    This configuration will ensure that only products with sale prices are displayed on the page.

    For your reference, we have included an image in the private content area to guide you through the process.

    We hope this helps.

    2/ Please submit a new topic https://www.8theme.com/forums/xstore-wordpress-support-forum/ for your questions and provide URL + temporary wp-admin access via the Private Content area.
    Our support team will check the current settings on your site and help.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Abdul Moiz,

    Thank you for your response.

    1/ We would like to inform you that the functionality is working correctly on our test site. However, the issue appears to be specific to your website.

    2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

    Let us know the results.

    Best regards,
    The 8Theme Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @TodorP,

    Thank you for contacting us and for using XStore.

    1/ We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: (https://elementor.com/help/elementor-widget-panel-not-loading/). This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

    We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue.

    2/ Please Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
    https://paste.pics/SOGEQ

    We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

    For this please contact your service provider and ask them to fix it.

    After that, Please clear your browser cache and recheck again.

    3/ Please always use a one-page builder at the same time to avoid any inconvenience (Elementor)

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Abdul Moiz,

    Thank you for contacting us and for using XStore.

    We noticed that you are currently using the XStore Checkout Multistep widget, which is designed to display the shipping cost details as part of the checkout steps. By default, this layout does not show the shipping costs in the right-hand area. However, we do offer an option to display this information within the order details section. You can refer to this example for guidance: https://prnt.sc/QqVXB3JcqOT_

    We recommend trying to adjust the position of the content and reviewing the results. Should you require further assistance, please feel free to provide us with the correct wp-admin access credentials in a private message, and we will be happy to assist you.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Sayan Kundu,

    Thank you for contacting us and for using XStore.

    1/ We are currently unable to access the backend of your website. To assist you further and review your settings, we kindly request that you provide valid wp-admin access in the private content area.

    2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Jace,

    Thank you for your response.

    During our investigation, we activated the XStore parent theme on your website and found no issues. It appears that the problem is related to the Xstore child theme currently in use.

    We recommend reviewing your child theme or considering the use of a new child theme to address the issue.

    You can download new XStore child theme here: https://www.8theme.com/downloads/

    We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @jainav,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ Product categories functionality comes from the Woocommerce plugin

    You can edit product categories under Dashboard > Products > Categories > https://prnt.sc/bVq2m6lHWuA_

    We hope this resolves the issue for you. Should you have any further questions or concerns, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ankit Khandelwal,

    Please check private content area

    We hope this resolves the issue for you. Should you have any further questions or concerns, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Aadesh Bumb Suppdock,

    Thank you for providing access to the wp-admin panel.

    We are pleased to inform you that the issue has been successfully resolved. Kindly review your website after clearing your browser cache to ensure the changes are reflected properly.

    Additionally, we have applied the necessary XStore patches as outlined in the following documentation: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

    We hope this resolves your concerns. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Igor,

    Thank you so much for purchasing our theme and contacting our support center.

    We understand that you would like to modify the text or remove it, below the checkout button of the shopping cart, specifically the message that indicates the amount needed to spend to get free shipping.

    Please read this article – https://www.8theme.com/documentation/docs/cart-checkout-progress-bar/

    Thank you for your cooperation. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Igor,

    Thank you for contacting us and for using XStore.

    Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/fake-sale-popup-2/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Jace,

    Thank you so much for purchasing our theme and contacting our support center.

    We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Anurag,

    Thank you for contacting us and for using XStore.

    Please try to add the next custom CSS code in XStore > Theme Options > Theme Custom CSS > Global CSS:

    /* Site preloader */
    body > .et-loader {
      background-color: #FFFFFF !important;
    }

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Dr Soni,

    Thank you for contacting us and for using XStore.

    1/ We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: (https://elementor.com/help/elementor-widget-panel-not-loading/). This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

    We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue.

    2/ Please Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv
    We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

    For this please contact your service provider and ask them to fix it.

    After that, Please clear your browser cache, server cache, or any cache mechanism and recheck again.

    3/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ayaz,

    Thank you for your response.

    1/ Yes, You need to apply the patch and add this on functions.php

    add_filter(‘xstore_patches_done_reset_on_update_themes’, ‘__return_false’);

    2/ Please try to add the next custom CSS code in XStore > Theme Options > Theme Custom CSS > Global CSS:

    ul#menu-1-7a36c903 li#menu-item-2970 span.elementor-item {
        color: red !important;
        fill: #ff0202 !important;
        font-weight: bold !important;
    }

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @knight,

    Thank you for your response.

    We are pleased to inform you that your issue has been resolved. Kindly revisit your site after clearing your browser cache to ensure the changes are reflected properly.

    Here are the steps we followed to address the issue:
    1. Edited the page using **Elementor**:
    – Navigated to **Edit Page Settings** > **Page Layout** > Selected **Elementor Full-Width**, and updated the settings.
    2. Adjusted the container settings:
    – Went to **Advanced** > **Layout**, added the necessary paddings, and updated the changes.

    For your convenience, we have provided reference images in the private content area.

    We hope this resolves your concern. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, novagyan,

    Thank you for your response.

    1/ We have thoroughly reviewed your website and the “My Account” page and did not encounter any issues. Specifically, we did not find any title present. We kindly recommend clearing your browser cache and checking again.

    For your convenience, we have recorded a video as a reference. You can find the video link in the private content area.

    We hope this information is helpful.

    2/ We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and revisit your site to verify the changes.

    Additionally, we have recorded a video for your reference, which has been provided in the private content area. We encourage you to review it at your convenience.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
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Viewing 30 posts - 2,011 through 2,040 (of 13,902 total)