When click on Add to cart button its shows loading and product gallery side thumbnail not working

This topic has 10 replies, 2 voices, and was last updated 2 weeks, 5 days ago ago by Tony Rodriguez

  • Avatar: Ayaz
    Ayaz
    Participant
    January 25, 2025 at 02:51

    Facing 2 problems add cart button loading when click and gallery thumbnail not working when click on it. (Video attached.)

    before that its working maybe its stop after theme update.

    Found this but not solve my problem

    https://www.8theme.com/topic/while-clicking-on-add-to-cart-button-its-showing-the-loader-and-its-not-adding-to-cart/#post-413231

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    support staff only.
    9 Answers
    Avatar: Ayaz
    Ayaz
    Participant
    January 25, 2025 at 02:55

    Quick view button have same problem also, loading icon

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 25, 2025 at 05:47

    Hello, @Art,

    Thank you for contacting us and for using XStore.

    To address the issue you are experiencing, we kindly recommend following these steps:

    1. Navigate to **XStore Patcher**.
    2. Click on **Refresh Patches**.
    3. Select **Apply All Patches**.

    For further guidance, please refer to our documentation here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

    If the issue persists after completing these steps, we kindly request that you provide us with access to your site’s WordPress admin panel via the private content area. This will allow us to review your settings in detail and assist you more effectively.

    Thank you for your cooperation. Should you have any further questions, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Ayaz
    Ayaz
    Participant
    January 26, 2025 at 22:25

    Thank you so much

    applied this patcher and problem solved
    FIXED: Shop page Ajax add to cart

    2nd patcher still not applied Please inform this patcher also need to apply OR NO NEED NOW?
    FIXED: Disable theme Swiper JS option

    Avatar: Ayaz
    Ayaz
    Participant
    January 26, 2025 at 22:32

    Sir,
    Facing one problem also uploading 6252x 2850 image for slider but after I checked on media library it show half pixels (2560 by 1167), Main slide looks blurry on every device. Even on mobile.

    Am I missing something or its theme limitation?
    Please help
    Thanks

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 27, 2025 at 05:42

    Hello, @Ayaz,

    Thank you for your response.

    1/ We kindly request you to apply all the necessary patches to ensure optimal functionality. Before proceeding, please make sure to disable any cache plugins.

    Additionally, please add the following code to the functions.php file of your child theme:

    add_filter('xstore_patches_done_reset_on_update_themes', '__return_false');

    Once all patches have been applied, we kindly ask you to monitor the situation and let us know if the issue is resolved.

    We hope this guidance proves helpful.

    2/ Thank you for reaching out to us with your concern regarding the product image size on your website. We understand how important it is for the images to appear clear and properly aligned to ensure a great visual experience for your users.

    Please read the next articles – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ https://docs.woocommerce.com/document/fixing-blurry-product-images/
    The size of products comes not from our theme, but from WooCommerce settings in Appearance > Customize > WooCommerce > Product Images.

    Please note that once you change these settings you need to regenerate thumbnails using the appropriate plugin.

    Regenerate Thumbnails: After changing the image size, install and run the Regenerate Thumbnails plugin to ensure all images are resized correctly. This will help remove the blurriness caused by mismatched image dimensions.

    It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products. In other cases, images may have different heights on the frontend.

    We hope this helps. Further assistance you can get from the WooCommerce support team – https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    8Theme’s Team

    Avatar: Ayaz
    Ayaz
    Participant
    January 27, 2025 at 23:40

    Hello sir

    EVERTHING WORKING FINE,
    Just asking
    Really need to apply patch and add this on functions.php??

    add_filter(‘xstore_patches_done_reset_on_update_themes’, ‘__return_false’);

    _______________________

    2ND IN MAIN MENU
    one item (Deal) want Red and Bold.
    Please help
    Thanks

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 28, 2025 at 06:53

    Hello, @Ayaz,

    Thank you for your response.

    1/ Yes, You need to apply the patch and add this on functions.php

    add_filter(‘xstore_patches_done_reset_on_update_themes’, ‘__return_false’);

    2/ Please try to add the next custom CSS code in XStore > Theme Options > Theme Custom CSS > Global CSS:

    ul#menu-1-7a36c903 li#menu-item-2970 span.elementor-item {
        color: red !important;
        fill: #ff0202 !important;
        font-weight: bold !important;
    }

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Ayaz
    Ayaz
    Participant
    January 29, 2025 at 06:50

    Thanks Sir Prefect.
    Everything Working Great!

    Please contact administrator
    for this information.
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    support staff only.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 29, 2025 at 07:06

    Hello, @Ayaz,

    Thank you for your response.

    We kindly request that you create a new topic for each issue on our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/ -This will help us ensure a smoother support process and provide you with prompt assistance.

    Thank you for your understanding and cooperation.

    Best regards,
    The 8Theme Team

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