Hello, @Art,

Thank you for your response.

To create a checkout page similar to the one shown in the image you provided, you can utilize the “Checkout Page (Separated)” widget. Kindly follow these steps:

1. Edit the checkout page using Elementor.
2. Add the “Checkout Page (Separated)” widget to the page.
3. Configure the settings according to your specific requirements.

For your reference, please review the image provided in the private content area.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @alex,

Thank you so much for purchasing our theme and contacting our support center.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

Afterward, please disable the Cache plugin, CDN, and the server cache, clear your browser cache, and check again.

If this doesn’t help, Please provide us with temporary wp-admin access to your site, and we will investigate the issue more thoroughly.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, @uttam pradhan,

Thank you for reaching out to us with your concern.

Could you kindly provide the URL of the page where you are encountering the issue? Additionally, we would appreciate it if you could describe in detail the specific problem you are facing or the goal you wish to achieve. This will allow us to thoroughly review the matter and assist you more effectively.

We look forward to your response.

Best regards,
The 8Theme Team

Hello, @Armia,

Thank you for your response.

You can change the SVG icon using CSS by replacing its content with a new SVG using the background-image property. Please try to add next custom CSS code in XStore > Theme Options > Theme Custom CSS > Global CSS.

@media (max-width: 767px) {
  .etheme-elementor-nav-menu-item-icon svg {
    width: 0; 
    height: 0; 
    visibility: hidden;
  }

  .etheme-elementor-nav-menu-item-icon {
    display: inline-block;
    width: 24px; /* Adjust as needed */
    height: 24px; /* Adjust as needed */
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='1em' height='1em' viewBox='0 0 32 32' fill='%23ff0000'%3E%3Cpath d='M16 2l4 12h12l-10 7 4 12-10-7-10 7 4-12-10-7h12z'/%3E%3C/svg%3E");
    background-size: contain;
    background-repeat: no-repeat;
  }
}

Add a new SVG as a background:

background-image: url(…) replaces the original icon with a new one.
The new SVG is encoded in URL-encoded format so it can be used directly in CSS.
You can change the fill=’%23ff0000′ (#ff0000 red color) to any other color.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
The 8Theme Team

Hello, enagnon,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Armia,

Thank you for contacting us and for using XStore.

Please, check our answer for the same request you have -> https://www.8theme.com/topic/shop-page-is-not-clickable-from-mobile-menu/#post-396536

We hope this helps.

Please do not hesitate to contact us if you have any further questions or require additional assistance.

Best Regards,
The 8Theme Team

Hello, @novagyan,

Thank you for reaching out to us regarding the custom “Thank You” page in WooCommerce.

By default, WooCommerce does not provide a built-in feature to fully customize the “Thank You” or “Order Received” page directly from the settings. The default “Thank You” page is generated by WooCommerce and is designed to display essential order details automatically.

To create a fully custom “Thank You” page, some level of customization is required.

However, you are welcome to submit a customization request through the following link: https://www.8theme.com/account/#etheme_customization_panel

Please note that this type of customization falls outside the scope of our standard support services and is therefore not available through our support forum.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, @Art,

Thank you so much for purchasing our theme and contacting our support center.

1/ Kindly edit the checkout page using Elementor, Specifically, please add the “Checkout Page (Default)” widget and update it accordingly.

For your reference, we have provided an image in the private content area to assist you.

2/ We understand that you would like to modify the text or remove it, below the checkout button of the shopping cart, specifically the message that indicates the amount needed to spend to get free shipping.

Please read this article – https://www.8theme.com/documentation/docs/cart-checkout-progress-bar/

We hope this helps, If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @Abdul Moiz,

Thank you for your response.

1/ We would like to inform you that the functionality is working correctly on our test site. However, the issue appears to be specific to your website.

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best regards,
The 8Theme Team.

Hello, @Abdul Moiz,

Thank you for contacting us and for using XStore.

We noticed that you are currently using the XStore Checkout Multistep widget, which is designed to display the shipping cost details as part of the checkout steps. By default, this layout does not show the shipping costs in the right-hand area. However, we do offer an option to display this information within the order details section. You can refer to this example for guidance: https://prnt.sc/QqVXB3JcqOT_

We recommend trying to adjust the position of the content and reviewing the results. Should you require further assistance, please feel free to provide us with the correct wp-admin access credentials in a private message, and we will be happy to assist you.

Best regards,
The 8Theme Team

Hello, @Jace,

Thank you for your response.

During our investigation, we activated the XStore parent theme on your website and found no issues. It appears that the problem is related to the Xstore child theme currently in use.

We recommend reviewing your child theme or considering the use of a new child theme to address the issue.

You can download new XStore child theme here: https://www.8theme.com/downloads/

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Please check private content area

We hope this resolves the issue for you. Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Igor,

Thank you so much for purchasing our theme and contacting our support center.

We understand that you would like to modify the text or remove it, below the checkout button of the shopping cart, specifically the message that indicates the amount needed to spend to get free shipping.

Please read this article – https://www.8theme.com/documentation/docs/cart-checkout-progress-bar/

Thank you for your cooperation. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @Jace,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Dr Soni,

Thank you for contacting us and for using XStore.

1/ We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: (https://elementor.com/help/elementor-widget-panel-not-loading/). This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv
We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache, server cache, or any cache mechanism and recheck again.

3/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team