Hello, @Mavi Ekran,

Actually, In the Elementor on every widget/Element settings, there is an option called “XStore Ajaxify” if this option is enabled on any widget/Element it will load like the slider and carousel on your site but if this option disables you will never see any problem. I have made a detail video for you with results so you can better understand: https://streamable.com/68xzqx please watch the complete video.

Regards 8Themes Team.

Hello, @Soumya,

Which demo do you want me to import on your site? And please note that it will override all of your content you have currently on your site, so you have to first reset your WordPress and let me know.

Regards 8Themes Team.

Hello, @Heather,

Actually, The custom tab option is not there, you are checking it in the wrong place. When you edit a product at the bottom of the page you will see the section called “8Theme Product Option” choose the “Single Product tab” from there and then you will see the option for a custom tab for the product you are editing as you can see in this image: https://postimg.cc/mt67FMvC this is the option you are trying to find and edit.

Regards 8Themes Team.

Hello @Slippery,

Please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:
Page URL:

So that I will check and fix your issue on your site.

Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

Regards 8Themes Team.

Hello, @Delal,

Actually, there is no option in the theme to hide the products that come on the shop page by default. Because the shop page is coming from the WooCommerce plugin. But when I checked your site you created a block for the shop page this one: https://postimg.cc/f3dx7pwN and then I checked the shop page on your site the products are not appearing and the block you created appears on the shop page only check the image: https://postimg.cc/r08N8gk2 it looks like you already achieve what you want? Am I right?

Regards 8Themes Team.

Hello, @tweedix1,

Unfortunately, there is no such option in the particular element which you are using for that section and it is a “Flipbox element”.

If you only want that icon and content then you can use iconbox element instead of that Flipbox element at the same place and set the setting as per your requirements: https://xstore.8theme.com/elementor/demos/minimal-fashion02/icon-box-element/

Regards 8Themes Team.

Hello, @Soumya,

Your issue has been solved please check back your site now after removing the browser cache, I have turned ON the “Fancy dropdown” from Header Builder >> Search as shown in this screenshot: https://postimg.cc/mzTTXWyW and it solved your issue: https://postimg.cc/18xh7Zy7

Regards 8Themes Team.

Hello, @Soumya,

I have just checked your site now and find the Demo is already imported and working perfectly fine on your site, here is the screenshot: https://postimg.cc/XGsCj8sm It seems that you have managed to import it.

Regards 8Themes Team.

Hello, @stefano.zinnanti@outlook.com,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the Cpanel login access and WP admin login details to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Cpanel Admin URL:
Cpanel Admin Username:
Cpanel Admin Password:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

Hello, @marvin,

You’re Most Welcome!!
Feel free to write back to us, if you need more assistance, we are always here to help you.

Thanks for contacting us.
Have a nice day. 🙂

Regards 8Themes Team.

Hello, @marvin,

In order to solve your issue please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the browser cache.

.woocommerce-checkout .etheme-cart-checkout-accordion #payment ul.wc_payment_methods.payment_methods.methods li.wc_payment_method.payment_method_bacs {
    text-align: left !important;
}

Regards 8Themes Team.

Hello, @marvin,

Sorry for the inconvenience but can you please share your site WP-ADMIN Login details in the below-listed format in the private content area of this topic on which you are facing the issue so that we’ll check and assist you accordingly? For now your site is on Maintainance Mode and I am not able to check it.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Kindly take a complete backup of your site first.

Regards 8Themes Team.

Hello, @slw250@hotmail.com,

Your provided access is not valid as you can see in the image: https://postimg.cc/0MyZwvrR I am not able to login to cPanel because of it and the admin dashboard of WordPress already showing an error you know about it. Please share valid access to your cPanel so that I will check and find the cause of it.

Regards 8Themes Team.

Hello, @Martine,

Unfortunately, there is no such way to get that data back, so you have to add that data again.

Otherwise please contact your hosting provider and ask to run the backup of your site as there is no other way.

Regards 8Themes Team.

Hello, @aizensoft,

Could you please share your site FTP Login details in the private content area of this topic by following the below-listed format, so that I will further look into it for you and help you out?

FTP Host:
FTP Username:
FTP Password:
FTP Port:

Regards 8Themes Team.