Hello, @Cosmin,

Thank you so much for purchasing our theme and contacting our support center.

If you wish to use Xstore Maintenance mode.

A/ 1/ Please set your site visibility settings, please navigate to WooCommerce > Settings > Site Visibility > select Live and save settings.

A/ 2/ Afterwards, To display an “Under Construction” or “Maintenance Mode” page while your website is being updated, and to ensure that only administrators have access to the site, you can follow these steps:

1) To activate the maintenance mode on the site please follow the steps:
Navigate to XStore > Maintenance Mode > On. https://imgur.com/a/0uQNppf

You may create the maintenance page from scratch at Dashboard – Pages – Add new. Choose “Maintenance” in the “Template” list of “Page attributes”. Or you can import the page from our demo in XStore Control Panel -> Import demos -> Coming Soon demos.
We hope this information is helpful.

2/ Please check your site in logout mode. Maintenance mode allows you to display a user-friendly notice to your visitors instead of a broken site during website maintenance. Build a sleek maintenance page that will be shown to your site visitors. Only registered users with sufficient privileges can view the front end. Switch it off when you’re ready to relaunch the site.

We would like to inform you that by toggling the Maintenance Mode button, you will enable the under-construction page on your website.

Should you not currently possess a maintenance page, you can easily create one by following these steps:

1. Navigate to your Dashboard.
2. Proceed to Pages and select ‘Add New’.
3. Under ‘Page Attributes’, locate the ‘Template’ dropdown menu and select ‘Maintenance’.

For further customization using Elementor, please adjust the page layout settings by choosing the “Maintenance Page” option.

For your convenience, a visual guide is available at the following link:
https://ibb.co/RN2h5Mz
https://imgur.com/a/CldYq4i

Alternatively, if you prefer to use a pre-designed template, you have the option to import a page from our demo content. This can be done through the XStore Control Panel by selecting ‘Import Demos’ and then choosing from the ‘Coming Soon’ demos.

A visual reference for this process can be found here: https://imgur.com/a/VCYyz7c

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Warm regards,
The 8Theme Team

Hello, @Incanda,

You can temporarily activate Xstore parent theme and check the category description displays images.

It seems the issue only persist when Xstore child theme activated.

We recommend reviewing your child theme code customization or considering the use of a new child theme to address the issue.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @donaceli,

Thank you for contacting us and for using XStore.

Please, check our answer for the same request you have -> https://www.8theme.com/topic/shop-page-is-not-clickable-from-mobile-menu/#post-396536

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
The 8Theme Team

Hello, @bafana57,

Thank you for contacting us and for using XStore.

To address your issue, we kindly request you to follow the steps below:

1. **Create a New Product Category**
– Navigate to your WordPress Dashboard.
– Go to **Products > Categories** and create a new product category.
– Assign the specific product(s) with a PDF Flip Book to this newly created category.

2. **Configure the Single Product Layout**
– Navigate to **XStore Builders > Single Product Builder** via Elementor.
– Click on **Add New Layout** and configure it according to your requirements.
– Add the necessary widgets and set the condition to target the specific product category you created earlier.
– Save your settings.

For further guidance, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Jack,

Thank you for reaching out to us. We sincerely apologize for any inconvenience you are experiencing while setting up your shop page. We understand how frustrating it can be, and we are here to assist you every step of the way.

To create your shop page, please follow our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Additionally, You can read our theme complete documentation here: https://www.8theme.com/documentation/xstore/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Armia,

Thank you for your response.

To make the necessary changes, please follow the steps below:
1. Navigate to **XStore Builders** > **Product Archive Builder**.
2. Select **Edit Archive Template**.
3. Proceed to **Edit Section** > **Style**.
4. Adjust the color settings according to your requirements and save the updates.

For your reference, we have provided images in the private content area to assist you further.

Should you have any questions or need additional support, please feel free to reach out.

Best regards,
The 8Theme Team

Hello, @Remus,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://paste.pics/SOGEQ

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache & Optimizer plugins), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/
https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/

3/ Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.

Do not import a few versions altogether, it will create a mess.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @uttam pradhan,

Thank you for your response.

We have thoroughly reviewed your website and did not identify any issues. To assist you further, we kindly request that you provide a screenshot with the specific area marked or a video recording that demonstrates the problem. Please share this information with us in the private content area for better clarity.

Additionally, we would appreciate it if you could describe the issue in detail, including what you are trying to achieve or your desired outcome. This will enable us to investigate further and provide the most effective assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Erick,

Thank you for contacting us and for using XStore.

1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service https://wetransfer.com/ and provide us with the link.

2/ Please describe your request in details what exactly you want or your desired goal for my better understanding.

Furthermore, Please provide your site wp-admin access in private content area so we can take a closer look at your settings and help you.

We appreciate your cooperation and look forward to resolving your query promptly.

Best regards,
8Theme’s Team

Hello, @IMTI,

Thank you for providing us with access to your WordPress admin panel.

After thoroughly reviewing your website, we did not encounter any issues with the product review form or the display of reviews. Both appear to be functioning correctly. It seems the issue you are experiencing may be related to a caching problem on your end. We kindly recommend clearing your browser cache and checking again.

For your reference, we have recorded a video demonstrating our findings. You can access the video via the link provided in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @mehboob,

Thank you for contacting us and for using XStore.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed.

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2/ https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
3/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @novagyan,

Thank you for your response.

We kindly request you to try adding the following custom CSS code by navigating to **XStore > Theme Options > Theme Custom CSS > Global CSS**:

.cart-checkout-advanced-layout .content-page {  
    padding-top: 220px !important;  
}  

We hope this solution resolves your issue. Should you have any further questions or need additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Goostaf,

Thank you for reaching out to us.

1/ & 2/ We have reviewed the screenshot you provided and noticed that you are using a browser’s responsive design tool for testing. While this tool can be helpful, we kindly recommend reviewing your website on actual mobile or tablet devices to ensure a more accurate representation and to avoid any potential inconvenience.

To assist you further, we have tested your website’s responsiveness on a personal mobile device and did not encounter any issues. For your reference, we have recorded a video demonstrating our findings. You can access the video via the private content area.

We hope this information is helpful.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Art,

Thank you for your response.

To create a checkout page similar to the one shown in the image you provided, you can utilize the “Checkout Page (Separated)” widget. Kindly follow these steps:

1. Edit the checkout page using Elementor.
2. Add the “Checkout Page (Separated)” widget to the page.
3. Configure the settings according to your specific requirements.

For your reference, please review the image provided in the private content area.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @alex,

Thank you so much for purchasing our theme and contacting our support center.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

Afterward, please disable the Cache plugin, CDN, and the server cache, clear your browser cache, and check again.

If this doesn’t help, Please provide us with temporary wp-admin access to your site, and we will investigate the issue more thoroughly.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team