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Mobile cart and adding products not working

This topic has 5 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Tony Rodriguez

Mel

Participant

February 27, 2023 at 21:58

hi there,
Adding products to the cart seems working but cart resets on refresh so the cart is emptied on mobile devices.

Plus the modal hangs and blocks the UI when select options (bottom) appears and after items were added.

#348246 Copied Theme version: 9.0.3 WooCommerce version: 7.3.0

4 Answers

Tony Rodriguez

Support staff

February 28, 2023 at 08:13

Hello @Mel,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your valid/working site WP Admin URL and credentials in the private content area of this topic, so that we can look into it for you on your site.

Best Regards,
8Theme’s Team

#348274 Copied

Mel

Participant

February 28, 2023 at 18:56

Disabled all the plugins except Xstore core, woocommerce and Elementor,
removed all custom css and php functions, cleared all the caches on the server and browser cache. still the same.
Cart icon seems changing when product added but emptied when you go to cart page.

Neither add to cart button on the product page nor the add to cart button appeared on the footer when scroll down work (clicking this second button also covers the modal window appeared on the right side)

Please contact administrator
for this information.

#348389 Copied

Mel

Participant

February 28, 2023 at 20:24

The issue was cart-2 and checkout-2
replacing them to cart and checkout did the trick. Thank you

#348398 Copied

Tony Rodriguez

Support staff

March 1, 2023 at 07:34

Hello @Mel,

We are pleased to hear that you have identified the cause of the issue. You are certainly the best!

Do you require any further assistance? If so, please do not hesitate to ask. Otherwise, we kindly request your permission to close this topic.

Best Regards,
8Theme’s Team

#348425 Copied
Tagged: adding, cart, mobile, products, templates, woocommerce, wordpress
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Mobile cart and adding products not working

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