Tony Rodriguez

Hello, aelahi,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, mady,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We have conducted a review of your site and have found no issues. We have edited the product on your site, changed the product image, and edited it with Elementor, and it is working perfectly. It is likely a cache issue on your end, so we suggest that you try clearing your browser cache and checking again.

We have recorded a video for your reference. Please watch it in its entirety for a better understanding. https://www.veed.io/view/570f9ed8-d2ee-410a-869f-f133ba21dfb2?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

Hello @PR,

Please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes. You can modify the color in the code as desired.

.price ins span.woocommerce-Price-amount.amount bdi {
    color: red !important;
}

Best Regards,
8Theme’s Team

Hello, Sadikul Islam,

In order to modify the word “From: “, you must change it in the Theme language files. You can use the Loco Translate plugin for this purpose. Please refer to the screenshots provided at the following links: https://postimg.cc/21g4sJ5f & https://postimg.cc/mtDCtRzs.

Additionally, please refer to our theme documentation for the Loco Translate plugin here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/.

Best Regards,
8Theme’s Team

Hello, @luzactual,

XSTORE is a popular WordPress theme that supports WooCommerce, which is a popular e-commerce plugin for WordPress. With WooCommerce, you can set up your online store to sell products in fractions of meters, such as 0.1m, 1.5m, or 2.3m.

To set up your store to sell products in fractions of meters, you would need to configure your product settings in WooCommerce. Here are the steps to do this:

1. Create a new product in WooCommerce or edit an existing one.

2. Under the “Product Data” section, select the “Variable product” option.

3. Create the Product Attributes under WP-Dashboard >> Products >> Attributes

OR

Click on the “Attributes” tab and create a new attribute called “Length” (or any other name that makes sense for your product).

4. Under the “Variations” tab, create a new variation for each length that you want to offer. For example, you can create variations for 0.1m, 0.2m, 0.3m, and so on up to 1.0m.

5. Set the price for each variation.

Once you have set up your product in this way, your customers will be able to select the length they want to purchase from a dropdown menu or variation swatch on the product page.

Further, you can refer to the WooCommerce documentation here: https://woocommerce.com/document/variable-product/

Also please refer to our theme documentation for variation swatches here: https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches/

Kind Regards,
8theme team

Hello, @mady,

Clearing the CDN cache depends on the CDN service you are using. However, the general steps to clear the CDN cache are:

1. Log in to your CDN provider’s dashboard or control panel.

2. Look for the option to purge or clear the cache. This can usually be found in the settings or configuration section.

3. Choose the type of cache you want to clear. You can choose to clear the entire cache or specific files.

4. Click on the button to purge or clear the cache.

5. Wait for the CDN to finish clearing the cache. This may take a few minutes or longer, depending on the size of your cache.

As for the location where you can clear the CDN cache, it will depend on the CDN provider you are using. Most CDN providers have a web-based dashboard or control panel that you can log into and manage your account. You should be able to find the option to clear the cache from there.

Alternatively, please try to contact your hosting provider for this purpose.

Kind Regards,
8theme team

Hello @Sahnoor Alam,

We recommend using the WPML plugin to fully translate your website into multiple languages. This will provide you with a language switcher feature, which you can use on your website and your site visitors can switch the language by selecting the language from the switcher.

For more information, please refer to our theme documentation on WPML here: https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

Best Regards,
8Theme’s Team

Hello, Vitalii,

We kindly request that you remove the following CSS code from your site. https://www.8theme.com/reply/354529/

After That, please copy xstore/woocommerce/single-product/related.php to xstore-child/woocommerce/single-product/related.php and make next changes:
Each «slider_autoplay» false https://prnt.sc/U8dQYMb1vwfT set to true -> https://prnt.sc/7b6NBo6KqUU3

Also add extra param named «slider_loop» with value of «true» for example: https://prnt.sc/S9RCFtukImdz

If you face any issues doing this, we request that you provide us with URL and temporary access to the wp-admin and FTP access of your website. This will enable us to take a closer look at your settings and solve it on your site.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

To create FTP access, please contact your hosting provider for assistance.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Mike,

Thank you for selecting and using our theme and for reaching out to us.

As you mentioned that you have imported the product images separately, this could be the cause of the issue. It appears that the images are not properly linked to the products and have not been assigned correctly. We suggest that you edit one of your products and manually assign the gallery images to it again, save it, and then clear the browser cache to check the site again.

If this resolves the issue, then it will be confirmed that the issue is due to the imported product images and you will need to reassign/reset them manually for them to work properly.

Best Regards,
8Theme’s Team

Hello, David Zoque,

Thank you so much for purchasing our theme and contacting our support center.

1) In order to modify the font size of the “All Departments” menu, please go to XStore > Theme Options > Header Builder > All Departments > MENU DROPDOWN > Content Zoom (%) and adjust the settings to your desired requirements. Once complete, please publish the changes.

Please refer to the image provided at the following link for further reference: https://postimg.cc/bZWf0DJ9

2) In order to alter the font size of the “All Department” Submenus, we kindly request that you copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS. Once this is done, please clear your browser cache and review your site.

.et_b_header-menu.et_element-top-level .item-design-mega-menu .nav-sublist-dropdown .item-level-1>a{
 font-size: 20px !important;
}

You can adjust the font size to meet your needs.

Best Regards,
8Theme’s Team

Hello, Catholicans,

We kindly request that you copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS in order to center align the ‘Add to Cart’ button for related products on single product page. After doing so, please clear your browser cache and check back to your site.

The CSS code is as follows:

.single-product .quantity-wrapper a.button.wp-element-button.product_type_simple.add_to_cart_button.ajax_add_to_cart{
    left: 30% !important;
}

We hope this will solve your issue.

Best Regards,
8Theme’s Team

Hello, Sadikul Islam,

We kindly request that you copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser cache and check back to your site.

.text-center.et-or-wrapper {
    display: none !important;
}
a.et_product_variable-in-quick-view.product_type_variable.add_to_cart_button.et-st-disabled.et-single-buy-now.single_add_to_cart_button.button.alt {
    display: none !important;
}

If the issue persist afterwards, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @ Sahil,

The “error establishing database connection” message usually indicates that there is an issue with the connection between your website and the database server. There are several possible reasons for this error, including:

1. Server Overload: If your website receives a lot of traffic, it can overload the server and cause the database connection to fail.

2. Corrupted Database: If your database is corrupted or has become too large, it can cause the database connection to fail.

3. Incorrect Database Credentials: If the database credentials in your website’s configuration file are incorrect, it can cause the database connection to fail.

To troubleshoot this issue, you can try the following steps:

1. Check your server logs: Check your server logs for any error messages related to the database connection.

2. Test your database connection: Try connecting to your database using a database management tool like phpMyAdmin or MySQL Workbench to see if the issue is with your website or the database server.

3. Check your website’s configuration file: Verify that the database credentials in your website’s configuration file are correct.

4. Optimize your database: If your database is large or corrupted, you may need to optimize it using a tool like WP-Optimize or WP-Sweep.

If none of these steps resolve the issue, you may want to consider resetting your WordPress and starting from scratch OR try to Install the theme on a very fresh and new WordPress.

Kind Regards,
8Themes Team.

Hello Sadikul Islam,

Thank you for using our theme and for contacting us.

In order to resolve your issue, please navigate to Xstore > Theme Options > Woocommerce (shop) > Single product builder > Add to Cart & quantity > “BUY NOW” BUTTON and set it to “OFF” before publishing.

For further reference, please refer to the image provided at the following link. https://postimg.cc/N54NysxG

We hope this helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Nafer Velaides,

We have resolved your issue by implementing the Custom CSS listed below. Please clear your browser cache and check your site again.

.et-single-buy-now.single_add_to_cart_button.button {
    max-width: 30% !important;
		margin-left: 5px !important;
}
.et_product-block div.quantity~.et-or-wrapper {
    display: none !important;
}

Please refer to the image provided at the following link for further reference:
https://postimg.cc/CRQmNZ8J

2. We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

We thank you for your patience and we hope you have a great experience with 8Theme’s Team.

Best Regards,
8Theme’s Team