Tony Rodriguez

Hello, Nafer Velaides,

Thank you for using our theme and for contacting us.

We are pleased to inform you that your issue has been resolved. To ensure the changes have taken effect, please clear your browser cache and revisit your site.

Additionally, we have disabled the Menu Cache, Static Blocks Cache, and removed Query Strings From Theme Static Resources under Xstore > Theme Options > Speed Optimizations.

Best Regards,
8Theme’s Team

Hello @welead,

We are delighted to hear that our proposed solution was able to assist you in resolving your issue. Please do not hesitate to reach out to us if you require any further assistance.

Thank you for contacting us.
Have a great day.

This topic is now closed.

Best Regards,
8Theme’s Team

Hello, @ghilan,

The error you’re encountering is indicating that there are multiple form field elements within the same form that have the same “id” attribute value. Each element in an HTML document should have a unique “id” attribute to ensure proper identification and functionality.

To fix this issue, you’ll need to assign a unique “id” attribute value to each form field element within your HTML code. Here’s an example of how you can modify your code:

<form>
  <input type="text" id="field1" name="field1" />
  <input type="text" id="field2" name="field2" />
  <input type="text" id="field3" name="field3" />
</form>

In this example, I’ve assigned unique “id” attribute values (field1, field2, field3) to each form field. Make sure you update the “id” attribute values for all the form fields in your code accordingly.

By ensuring that each form field has a unique “id” attribute, you should resolve the duplicate form field id issue and allow browsers to correctly autofill the form without any conflicts.

Best regards,
8Theme’s Team

Hello PR,

In order to resolve your issue, please watch and follow the steps outlined in the video provided. https://www.youtube.com/watch?v=JiI6qDaVtY4

Additionally, you can read and follow the instructions written in our theme documentation here. https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

We hope this helps.

Best regards,
8Theme’s Team

Hello, devine721,

Thank you so much for purchasing our theme and contacting our support center.

Could you please provide a screenshot of the issue you are experiencing so that we can better understand your request?

You may upload the screenshots on https://postimages.org/ or https://imgbb.com/ and paste the links here.

Additionally, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello @Tal,

Thank you for providing a detailed video of your issue.

We have checked your site and it appears to be working properly. However, the issue only occurs after multiple attempts. This is likely due to the server cache CDN that is activated on your site, as shown in the screenshot: https://postimg.cc/QHswhRx1. We suggest that you contact your hosting provider to flush the server cache and disable the CDN while you are in the development process.

Additionally, we recommend that you update the Theme and Core plugin on your site to the latest version, as you are currently using an older version. Then, please deactivate all third-party plugins on your site and clear the browser cache. We hope this will resolve your issue. If not, please take a complete backup of your site and share the site FTP Login details in the private content area of this topic so that we can further investigate.

Best Regards,
8Theme’s Team

Hello, @N Nandan,

Thank you for your inquiry. Unfortunately, our theme does not provide the option to upload multiple videos to the same product. This would require additional customization, which is outside the scope of our basic support.

You may wish to consider using a third-party plugin that meets your requirements.

Alternatively, you can post requests to our development team via our Taskboard page (https://www.8theme.com/taskboard/). If the request receives enough votes from other customers, our development team will consider adding new settings in one of the upcoming updates.

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello, @Zdenky,

We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue persists regardless of the theme.

If the issue persists, it would indicate that the issue is not related to our theme and you would need to reach out to the WooCommerce plugin support for assistance.

If the issue is resolved with the default WordPress theme, it should also be resolved with our theme.

Best Regards,
8Theme’s Team

Hello, welead,

We are unable to access your site as it is currently in maintenance mode. To enable us to investigate and assist you further, please provide the WordPress Admin URL and credentials in the private content area of this topic.

For reference, please see the image provided at the following link: https://postimg.cc/JGMWtx9Y

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @welead,

We would appreciate it if you could provide us with the page URL, as well as the WordPress Admin URL and credentials, in the private content area of this topic. This will enable us to investigate and assist you further.

Best Regards,
8Theme’s Team

Hello, @morad,

1. I apologize for not understanding your request. Could you please clarify what you mean by enlarging the “Add to Cart” and “Buy Now” buttons? Do you mean to make them full-width on the mobile version?

2. In order to increase the height of the “Buy Now” button on mobile, please copy and paste the following CSS code to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and then check back to your site after clearing the browser cache:

@media(max-width: 767px){
.et-single-buy-now.single_add_to_cart_button.button {
    padding-top: 20px !important;
    padding-bottom: 20px !important;
}
}

Note: You can adjust the values in the code as needed.

Best Regards,
8Theme’s Team

Hello Vladis,

1. We have conducted a review of your website using Responsinator and it appears to be functioning correctly across various resolutions. We did not observe any borders. You can view the results here: http://www.responsinator.com/?url=https%3A%2F%2Faiprintai.lt%2F. It is likely that this is a caching issue on your end. We recommend that you clear the cache of your website and browser and check again, or try on a different device.

2. Unfortunately, it is not possible to set a link on the video element of Elementor. There is no such option available, so this would require extra customization. Please refer to the Elementor documentation on the Video Element here: https://elementor.com/help/video-widget/ for more information on how it works.

Best Regards,
8Theme’s Team

Hello @Sahnoor Alam,

Please refer to the attached image for better reference: https://postimg.cc/9RT8cfp4

Best Regards,
8Theme’s Team

Hello @LWK,

We apologize for any inconvenience caused. We have done our best to help you.

Let me explain the situation. You requested a translation of your website, and upon inspection, we found that your theme language files were only 7% translated in Loco. We then downloaded the language files of the Theme and Core plugin from our support site: https://www.8theme.com/glotpress/projects/xstore/ and replaced your translation files of the theme in the wp-content/languages/loco/themes folder. This solved the translation issues you reported.

We also provided you with a URL from which you can translate or modify words as needed.

We understand that you are not satisfied with the result and the 7% translation of the theme language file, which has now been removed/overridden by the new language files.

We apologize for the inconvenience this situation has caused and would like to extend our sincerest apologies.

We have two possible solutions for you:

1. Please contact your hosting provider and request a backup of your site.

OR

2. Please provide us with the words and their translations so that we can make the necessary changes/translations for you.

Regarding the administration terms, they have been translated due to the Core plugin translation files. If you do not wish for them to remain, please let me know and I will delete those files.

And Finally again we apologize for any inconvenience caused in this case. Our intention was to help you and we regret that it did not turn out as expected. We hope you can understand.

Best Regards,
8Theme’s Team

Hello, @Daniel,

1. When clicking on a page, category, or product, you are seeing a blank page and encountering a “500 Internal Server Error” in the console. This error indicates a problem with the server. You should contact your hosting provider or server administrator to investigate and resolve the issue. They will be able to check server logs and diagnose the specific cause of the error.

2. Despite setting up a caching plugin, your website remains slow. Caching plugins can help improve website performance, but there could be other factors contributing to the slowness. Consider the following steps to optimize your site’s speed:

a. Optimize your images: Compress and resize images to reduce their file size.

b. Minify and combine files: Use tools or plugins to minify and combine CSS and JavaScript files, reducing the number of requests.

c. Enable browser caching: Configure your server to set caching headers, allowing browsers to cache certain static resources.

d. Use a content delivery network (CDN): Offload static files to a CDN, which distributes them across multiple servers for faster delivery.

e. Upgrade hosting resources: If your current hosting plan is insufficient, consider upgrading to a more powerful one that can handle the traffic and resource requirements of your website.

You can read and follow the instructions to speed up your website in our theme documentation here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ & https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

3. Occasionally, your website displays a “Fatal error” related to the memory limit being exhausted. Although you have double the required memory for the theme (256M compared to the required 128M), this error suggests that your website may require even more memory to function properly. Contact your hosting provider and request an increase in the memory limit to a higher value, such as 512M or higher, to avoid this error.

Remember, it’s important to involve your hosting provider or server administrator in resolving these issues, as they can provide direct assistance and have access to server configurations and logs.

Best Regards,
8Theme’s Team