Hello yogesh,

Thank you for purchasing our theme and for reaching out to our support center.

We have reviewed your website and have not identified any issues. The color variation options are functioning correctly on the single product page. We have recorded a video of your website for your reference; please watch it in its entirety. You can find the video link in the private content area.

Best regards,
8Theme’s Team

Hello trendy,

Sorry for the inconvenience but We have reviewed your website and discovered that a CDN is enabled, which is why you are unable to view the changes on the front-end of the site. Please refer to the following image for further reference: https://postimg.cc/HcPjFZSf

If the changes you have made in the Customizer are not visible on the front page, it is likely a cache issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We suggest that you try temporarily disabling any CDN caching or cache plugins, and clearing the browser cache, and then check again.

If the issue persists, we request that you provide us with the URL and temporary working/valid access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Once you have completed these steps, please let us know and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Theme’s Team

Hello, @Charles Siritho,

We apologize for any inconvenience this may have caused. To help us better understand the issue you are experiencing, we would appreciate it if you could provide us with a screenshot of the issue with responsive photos cutting off, as well as the device you are using. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

You can upload the screenshots to https://postimages.org/ and paste the links here.

Once you have completed these steps, please let us know and we will promptly review your account information and provide assistance as soon as possible.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @padel,

We have provided a response to your duplicate topic here: https://www.8theme.com/topic/my-logo-dissapeared-and-i-cannot-seem-to-get-it-back/#post-351579. Please review our reply and kindly refrain from creating multiple topics to avoid any inconvenience.

Best Regards,
8Theme’s Team

Hello trendy,

Thank you for purchasing our theme and for reaching out to our support center.

In order to resolve your issue, please edit your page using the page builder and then navigate to the Settings of the element > disable XStore Ajaxify > Lazy Loading > Off and save the settings.

For a better reference, please see the image provided at the following link: https://postimg.cc/LJqc9qQG

Best Regards,
8Theme’s Team

Hello, @Dilan,

If your local bank does not provide a WordPress plugin for their payment gateway, you can still integrate their payment gateway into your checkout page by using PHP. Here are the steps you can follow:

Get the payment gateway API documentation from your local bank. This documentation will provide you with information on how to connect to their payment gateway and process payments.

Create a PHP script that connects to the payment gateway using the API documentation provided by your bank. This script will handle the payment processing and return the payment status to your checkout page.

Modify your checkout page to include a form that collects the payment details, such as the customer’s credit card information, and sends it to the PHP script.

Once the PHP script has processed the payment, it will return the payment status to your checkout page. Based on this status, you can either show a success message or an error message to the customer.

Test the integration thoroughly to ensure that payments are being processed correctly and that the payment status is being returned accurately.

Note that integrating a payment gateway using PHP requires some programming knowledge. If you are not comfortable with coding, you may want to consider hiring a developer or using a payment gateway that provides a WordPress plugin.

For paid Customization services you can submit a customization request to WPKraken team at https://wpkraken.io/?ref=8theme

Best regards,
8Theme’s Team

Hello Ritik Kumar,

Thank you for selecting XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have disabled Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources under XStore > Theme Options > Speed Optimization.

Additionally, we have disabled Mobile Content Optimization under XStore > Theme Options > General/Layout.

Please refer to the attached image for further reference. https://postimg.cc/9zbDfzqg and https://postimg.cc/N9ggh7bs

Best Regards,
8Theme’s Team

Hello Ritik Kumar,

We apologize for any inconvenience, but we are unable to view the screenshots you provided. Please upload the screenshots to https://postimages.org/ and paste the links here.

Additionally, We recommend disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then testing again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

We look forward to hearing from you.

Best Regards,
8Theme’s Team

Hello Steven Tay,

We are pleased to inform you that your issue has been resolved. To confirm the changes, please clear your browser cache and revisit your site. We have edited the contact us form and commented out the text field code, which has resolved the issue.

For further reference, please refer to the attached image under the private content area.

Best regards,
8Theme’s Team

Hello Despoina,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1)To resolve your issue, please navigate to XStore Control Panel > Sales Booster > Progress Bar > edit the settings according to your requirements or disable it if you do not wish to use this feature.

For further information, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

2) To modify the add-to-cart buttons on a single product page, please navigate to Xstore > Theme Options > Woocommerce (Shop) > Single product builder > Add to cart & quantity. There, you can review all available settings and adjust them to your preferences.

For a better reference, please see the image provided at the following link: https://postimg.cc/LJwjZQQh

3) We apologize for any inconvenience, but we are unable to investigate the issue on your site as it is currently in maintenance mode. If you could provide us with your site’s WP-ADMIN login details in the private content area, we would be happy to investigate and assist you accordingly.

If you would like to include screenshots, you may upload them to https://postimages.org/ and paste the links here.

We thank you for your interest in our product.

Best Regards,
8Theme’s Team

Hello Ms Morbenia Morbeck,

1. We are pleased to inform you that your issue has been resolved. Please check your site again after clearing the browser cache. It was a padding issue with the dropdown menu of all the departments, which we have now set correctly. Attached is a screenshot of the resolution: https://postimg.cc/KRgxjSxV

2. Please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and adjust the value as needed:

.et_b_header-menu .menu-static-block ul.et-menu-list li.menu-item .menu-sublist ul li.menu-item a.menu-title p {
font-size: 12px !important;
font-family: Arial !important;
}

The result should look like this: https://postimg.cc/F7ydznb9

3. We have noted that the dropdown menu subitems on your provided website have a font size of 12px and a font family of Arial.

We have already implemented the custom CSS code for the font family of your site’s dropdown menu sub-items, as per point 2. You may modify the font family in the code as desired.

We hope this resolves your issue.

Best regards,
8Theme’s Team.

Hello,

Thank you for purchasing our theme and for contacting our support center.

In order to better understand your issue, could you please provide a screenshot?

Additionally, please share your site WP-ADMIN login details in the private content area in the following format: WP Admin URL, WP Admin Username, and WP Admin Password.

You may upload the screenshots on https://postimages.org/ and paste the links here.

Please note that we recommend taking a complete backup of your site first.

We look forward to assisting you.

Best Regards,
8Theme’s Team

Hello Catholicans,

Sure, Take your time. We are always here to assist you.

Best regards,
8Theme’s Team

Hello Ruth89,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site.

Additionally, we have disabled the static block cache, removed query strings, and cleared the menu cache under Xstore > Theme Options > Speed optimization. Please refer to the attached image for further reference. https://nimb.ws/UmsG8d and https://nimb.ws/FKtYTa

Best regards,
8Theme’s Team

Hello Steven Tay,

1. We have set up a contact us form for the contact us page, as shown in the screenshot provided (https://postimg.cc/hXcwqjr6). This form is generated by the Contact Form 7 plugin. To edit the form or set the email, please go to the Contact page (https://postimg.cc/tYqqBX6R) and change the email as per your requirements (screenshot provided: https://postimg.cc/kVcwFvPg).

2. The footer has been created using a Static Block. To edit the “Footer niche-market04” please refer to the screenshot provided here: https://postimg.cc/LqWbcVh6. This particular form has been created using the Mailchimp for WordPress plugin and the shortcode has been used to display it, as shown in the screenshot here: https://postimg.cc/XBrFTwG3.

We would like to inform you that you need to set up an Email in MailChimp. To do so, please refer to the official documentation of MailChimp here: https://mailchimp.com/en-gb/help/connect-or-disconnect-list-subscribe-for-wordpress/.

Best regards,
8Theme’s Team