Hello, @NicC,

In order to troubleshoot the issues you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins and mpc massive plugin) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site customizations, so that we can investigate and provide assistance. Please note that you should take a complete backup of your site before proceeding.

Additionally, please provide us with your valid/working WP-ADMIN Login details in the private content area in the following format:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Steven Tay,

1. In WordPress, you can view all your customer’s signup history through the “Users” menu.

Here are the steps to view your customer’s signup history:

Login to your WordPress Dashboard.

Go to Users > All Users.

You will see a list of all the users who have signed up on your website. You can use the search bar to find a specific user by their name, email address or any other relevant information.

Click on the user’s name to view their profile.

In the user profile, you will see their account information, including their username, email address, and password.

To view the user’s signup history, click on the “Activity” tab.

You will see a list of all the activities that the user has performed on your website, including when they signed up, logged in, updated their profile information, and more.

That’s it! You can now view all your customer’s signup history in WordPress.

2. In WooCommerce, you can configure your website to send you an email notification whenever a new user signs up. Here’s how to set it up:

Go to your WordPress Dashboard.

Go to WooCommerce > Settings.

Click on the “Email” tab.

Scroll down to the “New Account” section and check the box next to “Enable this email notification”.

Enter your email address in the “Recipient(s)” field.

Customize the email subject and content to your liking.

Click the “Save changes” button at the bottom of the page.

Now, every time a new user signs up on your website, you will receive an email notification at the email address you provided.

Best Regards,
8Theme’s Team.

Hello sharkslo,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We recommend that you navigate to XStore > Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources, and set them to Off.

If the changes you have made in the Customizer are not visible on the front page, it is likely a cache issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We suggest that you try temporarily disabling any CDN caching or cache plugins, and clearing the browser cache, and then checking again.

If the issue persists, we request that you provide us with the URL and temporary working/valid access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Once you have completed these steps, please let us know and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Theme’s Team

Hello Lifetrekker,

Thank you for providing us with the screenshot. In order to assist you with changing the selected text color on a particular page, we would need the URL of that page to further investigate the issue. Once we have the URL, we can check the page and provide you with a solution to change the selected text color as per your requirements. We would appreciate it if you could provide us with the URL at your earliest convenience, and we will be more than happy to help you out!

Best Regards,
8Theme’s Team

Hello Zoé,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to address your issue, please go to Dashboard > Appearance > Widgets > After the Products. There, you will need to delete the widget and save the settings. For further reference, please see the image provided at the following link: https://postimg.cc/B8CSdNsq

We hope this is of assistance.

Best Regards,
8Theme’s Team

Hello Ajzafar,

In order to address your issue, we have created a video tutorial for you on your website. Please watch it in its entirety and follow the steps outlined in the video. You can find the video link in the private content area.

Best Regards,
8Theme’s Team

Hello Ms. Morbenia Morbeck,

1. To remove the three mini black lines, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser cache and check back to your site.

.et_b_header-menu .secondary-menu-wrapper .secondary-menu-toggle {
display: none !important;
}

2. To remove the yellow line below the sub-menu item on hover, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

.et-menu-list .subitem-title-holder a:hover:before {
display: none !important;
}

3. In order to reduce the space between the Sub Menu items, you will need to go to the Static Blocks and edit the particular static block which has been used for it. Then, edit the menu list item, and under the style tab, set the paddings as per your requirements. Please refer to the screenshot provided: https://postimg.cc/xNCvxHQH

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello Pit,

We have conducted a check of your website on our personal mobile device and have not encountered any issues. It is likely a cache issue on your end.

We recommend that you clear your browser cache and check back. We have also prepared a video for your reference. We suggest that you watch it in its entirety for a better understanding. https://www.veed.io/view/1f5fc626-7849-47de-af99-330921a102f1?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

Hello Ritik Kumar,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the changes. We have enabled the Show Sidebar Only On Blog Page feature, as shown in the accompanying image. https://postimg.cc/1gSQq4CQ and https://postimg.cc/dk74Qj2t

Best Regards,
8Theme’s Team

Hello Pit,

In order to resolve your issue, please navigate to XStore > Theme Options > General/Layout > Mobile Content Optimization and Mobile User-Scalable and turn OFF the settings. After doing so, please clear your browser cache and check back to your site.

Please refer to the attached image for better reference.https://postimg.cc/9RT8cfp4

If the issue persists, please provide your WordPress Admin Login details in the private content area of this topic in the following format:

WP Admin URL:
WP Admin Username:
WP Admin Password:

We kindly request that you take a complete backup of your site before providing the details.

Additionally, we require your permission to debug your site, which may include deactivating all third-party plugins and on-site customizations.

Thank you for your cooperation.

Best Regards,
8Themes Team.

Hello Sahnoor Alam,

No changes are necessary to the footer static blocks tags element that has been assigned to your products. These tags can be found under the Products >> Tags section.

If you would like to edit the trending tags, you can simply add or remove product tags under the Products >> Tags section and assign or unassign them from your products.

Please refer to this screenshot: https://postimg.cc/212351mY
https://postimg.cc/HVTp7T6k

Best Regards,
8Theme’s Team

Hello @Elisabetta23,

We regret to inform you that there is no seperate setting of the Age Verify Popup for Mobile version only, You can find all the possible options and settings for the age verification popup under XStore >> Theme Options >> Age Verify Popup.

Our theme’s default setting is that the age verification popup should close forever. However, we have found that caching plugins may affect the functionality of this feature.

To prevent any caching issues with the age verification popup, we suggest adding the cookie name “age_verify_popup_shows” to your website’s settings. This should ensure that the age verification popup is not cached and the default functionality is maintained.

If you have any further questions or concerns, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello Emanuel,

Thank you for confirming that your issues have been resolved.

We have had customers who have used the Product Designer plugin like Fancy Product Designer OR Lumise Product Designer for their store.

We have not tested our theme directly with the plugin, but we do not anticipate any compatibility issues. If you experience any issues with the plugin, please contact our support team or the plugin support.

Best Regards,
8Theme’s Team

Hello ajzafar,

Thank you for your inquiry. We apologize for the confusion.

Actually, you did not set the menu link. See image for a better reference: https://postimg.cc/LngFhpZt

To resolve your issue, please follow the steps below:

1. Navigate to Dashboard > Appearance > Menu > Secondary menu > Menu option > See static block which is using.

2. Navigate to Static block > edit particular static block with page builder (Elementor).

3. Edit Menu list and paste the menu link as per your requirements.

4. Save the settings.

Please refer to the images provided for further reference. https://postimg.cc/rdMpSm1X and https://postimg.cc/G9xnyQM2

Best Regards,
8Theme’s Team

Hello Yogesh,

We believe the issue you are experiencing is due to not selecting the “color” attribute under Dashboard > Product > Attributes > Configure Terms.

To resolve this, please select the color attribute as per your requirements and save the settings. After doing so, please clear your browser cache and check back on your site. For a better reference, please see the attached image. https://nimb.ws/t7mOL4 , https://postimg.cc/gXQVVHx4 , https://postimg.cc/XZZXfS9S

Best Regards,
8Theme’s Team