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Problem on mobile – Why mobile content is not loading ?

This topic has 6 replies, 2 voices, and was last updated 1 years ago ago by Pit

Pit

Participant

March 30, 2023 at 07:12

Hello
I still have a problem with loading content on the mobile version of the store’s website.
Why is it ok on pc but not on mobile?

Important: The content loads immediately after touching the screen

I send video
Regards

Please, contact administrator
for this information.

#351699 Copied Theme version: 9.0.4 WooCommerce version: 7.4.1

5 Answers

Pit

Participant

March 30, 2023 at 07:15

40 sec video on shop page

Please contact administrator
for this information.

#351700 Copied

Tony Rodriguez

Support staff

March 30, 2023 at 08:13

Hello Pit,

In order to resolve your issue, please navigate to XStore > Theme Options > General/Layout > Mobile Content Optimization and Mobile User-Scalable and turn OFF the settings. After doing so, please clear your browser cache and check back to your site.

Please refer to the attached image for better reference.https://postimg.cc/9RT8cfp4

If the issue persists, please provide your WordPress Admin Login details in the private content area of this topic in the following format:

WP Admin URL:
WP Admin Username:
WP Admin Password:

We kindly request that you take a complete backup of your site before providing the details.

Additionally, we require your permission to debug your site, which may include deactivating all third-party plugins and on-site customizations.

Thank you for your cooperation.

Best Regards,
8Themes Team.

#351712 Copied

Pit

Participant

March 30, 2023 at 08:53

Off from the beginning

Please contact administrator
for this information.

#351719 Copied

Tony Rodriguez

Support staff

March 30, 2023 at 09:06

Hello Pit,

We have conducted a check of your website on our personal mobile device and have not encountered any issues. It is likely a cache issue on your end.

We recommend that you clear your browser cache and check back. We have also prepared a video for your reference. We suggest that you watch it in its entirety for a better understanding. https://www.veed.io/view/1f5fc626-7849-47de-af99-330921a102f1?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

#351720 Copied

Pit

Participant

March 30, 2023 at 13:19

It was a cache plagin problem
Thank you for help
Kindest regards

#351757 Copied
Tagged: mobile content, mobile loading, mobile problem, persuasive, seo friendly, wordpress woocommerce
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Problem on mobile – Why mobile content is not loading ?

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