I still have a problem with loading content on the mobile version of the store’s website.
Why is it ok on pc but not on mobile?
Important: The content loads immediately after touching the screen
I send video
40 sec video on shop page
In order to resolve your issue, please navigate to XStore > Theme Options > General/Layout > Mobile Content Optimization and Mobile User-Scalable and turn OFF the settings. After doing so, please clear your browser cache and check back to your site.
Please refer to the attached image for better reference.https://postimg.cc/9RT8cfp4
If the issue persists, please provide your WordPress Admin Login details in the private content area of this topic in the following format:
WP Admin URL:
WP Admin Username:
WP Admin Password:
We kindly request that you take a complete backup of your site before providing the details.
Additionally, we require your permission to debug your site, which may include deactivating all third-party plugins and on-site customizations.
Thank you for your cooperation.
Off from the beginning
We have conducted a check of your website on our personal mobile device and have not encountered any issues. It is likely a cache issue on your end.
We recommend that you clear your browser cache and check back. We have also prepared a video for your reference. We suggest that you watch it in its entirety for a better understanding. https://www.veed.io/view/1f5fc626-7849-47de-af99-330921a102f1?sharingWidget=true&panel=share
It was a cache plagin problem
Thank you for help
The topic ‘Problem on mobile – Why mobile content is not loading ?’ is closed to new replies.
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