Tony Rodriguez

Hello, eulice,

Thank you for selecting XStore as your WooCommerce WordPress theme.

We kindly ask that you navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to OFF. Afterward, please clear the cache and check the result.

If the issue persists, we would appreciate it if you could provide us with screenshots of the issue where the font color does not change on your site.

You may upload the screenshots to https://imgbb.com/ and paste the links here.

We look forward to hearing from you.

Best Regards,
8Theme’s Team

Hello Sergio,

We would like to request that you provide your website’s WordPress Admin URL and credentials, as well as FTP access, in the private content area of this topic. This will allow us to investigate the situation further.

If you need assistance in creating FTP access, please contact your hosting provider.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, mch,

We kindly request that you provide us with the URL of the page and temporary access to the WordPress admin of your website. This will allow us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via the Dashboard (Users > Add new) with an administrator role. Please refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Please refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Once you have completed these steps, please let us know and we will promptly review your account information and provide assistance as soon as possible.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @mch,

Sorry for the inconvenience, but that CSS should have to work, anyway, it sound’s great!!! that you have managed to change the size by using Custom Size in the element settings.

If you would still like to change the size using the Custom CSS code, we suggest that you first edit the element and assign a Custom Class to it as per your requirements. Please refer to the screenshot provided: https://postimg.cc/67jjKT8v. Then, use the Custom Class to apply your Custom CSS as shown in this screenshot: https://postimg.cc/GHtk0zkq. Finally, paste the CSS code to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and this should resolve your issue.

Best Regards,
8Theme’s Team

Hello, @ronron,

We suggest that you navigate to XStore >> Theme Options >> WooCommerce >> Cart/Checkout Layout and turn OFF the Advanced Layout. After saving the changes and clearing the browser cache, please check your site again. We believe this should resolve your issue.

Best Regards,
8Theme’s Team

Hello, @mch,

1. The error message you encountered suggests that there is a configuration issue with your WordPress installation. Specifically, it indicates that your wp-config.php file is not writable, which is preventing changes from being made to it.

To resolve this issue, you need to make your wp-config.php file writable. Here’s how you can do it:

a. Access your website’s files: This can be done either through an FTP client or a file manager provided by your hosting provider.

b. Locate the wp-config.php file: It is typically located in the root directory of your WordPress installation.

c. Change the file permissions: Right-click on the wp-config.php file and select the “Permissions” or “File Permissions” option. Alternatively, you can use an FTP client to modify the file permissions.

d. Set the file permissions: Change the file permissions to allow write access. The recommended value is 644 or 664. If those values don’t work, you can try setting the permissions to 666.

e. Save the changes: Once you’ve set the file permissions, save the changes and close the file.

f. Reload the page: After making the wp-config.php file writable, reload the page that was displaying the error message.

By making the wp-config.php file writable, you should be able to resolve the issue and continue using your WordPress site without encountering the error message.

2. We kindly ask that you please read and follow the instructions written in our theme documentation to update plugins – https://www.8theme.com/documentation/xstore/plugins/plugins-update/. For more information, please refer to https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/.

3. Regarding your question about the Xstore Child theme, we can provide some guidance to help you make a decision.

The Xstore Child theme is typically used when making customizations or modifications to a parent theme called Xstore. It allows you to preserve any changes you make to the theme while still being able to update the parent theme without losing those modifications.

To determine whether you need to keep the Xstore Child theme or delete it, you should consider the following:

a. Customizations: If you have made any specific modifications or customizations to your website’s design or functionality using the Xstore Child theme, deleting it would result in the loss of those changes. If you’re unsure whether you made any modifications, we recommend reviewing your website’s design and functionality to identify any changes that might have been made.

b. Parent Theme Updates: If you plan to keep using the Xstore theme and want to receive updates and improvements from the theme developers, it’s generally recommended to keep the Xstore Child theme intact. This way, you can update the parent theme while preserving any customizations made in the child theme.

c. Unused Theme: If you’re certain that you haven’t made any customizations using the Xstore Child theme, you can go ahead and delete the child theme. However, it’s essential to ensure you have a backup of your website before making any changes.

Please let us know if you have any further questions or if there’s anything else we can assist you with.

Best regards,
The 8theme Team

Hello, Serjio,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @jack,

Thank you so much for purchasing our theme and contacting our support center.

You can activate XStore now.

Additionally, please read our theme documentation here:
https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Best Regards,
8Theme’s Team

Hello, @Tunahan,

Thank you for purchasing our theme and for reaching out to our support center.

We are unable to assess your website at this time as it is currently undergoing maintenance ( https://imgur.com/P9djh7d ). In order to provide you with the best assistance, we kindly request that you provide us with the URL and temporary access to the wp-admin of your website. This will allow us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best regards,
8Theme’s Team

Hello, @Kissan,

If you have set the max_execution_time directive in your php.ini file to 180, but the theme still detects a maximum execution time of 0, there could be a few reasons for this. Here are some steps you can take to troubleshoot and resolve the issue:

1. Verify the correct php.ini file: Make sure you are editing the correct php.ini file that is being used by your PHP installation. You can create a simple PHP script with the phpinfo() function to check the loaded configuration file and confirm if it matches the file you are modifying.

2. Restart web server: After making changes to the php.ini file, it’s important to restart your web server (e.g., Apache or Nginx) for the changes to take effect.

3. Check PHP runtime configuration: Sometimes, PHP settings can be overridden at runtime by other configuration files or PHP scripts. Look for any instances where the max_execution_time setting might be modified. Check for local .htaccess files or any specific configuration files such as wp-config.php used by your CMS or framework.

4. Consult hosting provider: If you are using shared hosting or a managed hosting service, there might be restrictions or overrides imposed by your hosting provider. Contact their support team and inquire if there are any limitations or specific configurations related to the maximum execution time.

By following these steps, you should be able to track down the issue and ensure that your desired max_execution_time value is being recognized and used by your PHP environment.

Best regards,
8Theme’s Team

Hello @shadicent,

Thank you for choosing XStore as your WooCommerce WordPress theme.

If you would like to change the style of the header menu list in the mega menu, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:

.et_b_header-menu .menu-static-block ul.et-menu-list .item-title-holder {
    background-color: #cb6acb !important;
    border: 1px solid transparent !important;
    border-radius: 20px !important;
}

The result should look like this: https://imgur.com/kP6ecDJ

We hope this helps.

Best Regards,
8Theme’s Team

Hello, Dilges Yildiz,

We have included the following screenshots for your reference:

1.https://imgur.com/kz9iuN6
2.https://imgur.com/sO8OmOE

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello, Mukesh Koli,

Thank you so much for purchasing our theme and contacting our support center.

We have conducted an inspection of your website and have determined that the home page slider is functioning properly. It is likely a caching issue on your end; we recommend clearing your browser cache and revisiting the site.

We have prepared a video to assist you with this process. Please refer to the video for further guidance. https://www.veed.io/view/76780f47-8243-4356-bac4-1fde30aab0c6?sharingWidget=true&panel=share

Kind Regards,
8theme Team

Hello @Dilges Yildiz,

1. If you would like to add a Topbar to your site, please navigate to Appearance > Widgets > Header banner > add 8theme static block widget > Select static block > and save settings. For further reference, please refer to the image provided at the following link: https://postimg.cc/JDjfPLsm.

Alternatively, you can add the Top Bar from Xstore > Theme Options > Global Section and Publish it. For further reference, please refer to the image provided at the following link: https://postimg.cc/Mc1DMKc7.

2.If you would like to add a special button to the Header menu section, please navigate to Xstore > Theme Options > Header Builder > add button widget in connection block > then edit button settings as per your requirement. For further reference, please watch the video provided: https://streamable.com/bcl2wa.

3.& 4.For the Currency Switcher, you will need to install and configure the WOOCS plugin. For the Language Switcher, you will need to use the WPML plugin. Please refer to the article links below for instructions on how to set up these plugins with our theme:

https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/
https://www.8theme.com/documentation/docs/xstore-currency-switcher/

If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, slw250@hotmail.com,

If you would like to display the sidebar on custom pages, please edit the page and navigate to XStore Options > Layout > Sidebar Position, where you can select either Left or Right and click Update.

For further reference, please watch this video: https://streamable.com/sun3po

We hope this helps to resolve your issue.

If you have any additional questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team