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Check-out page not processed even customer login not working

This topic has 2 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Tony Rodriguez

unc

Participant

June 10, 2023 at 06:43

check-out page not processed even on that page customer login link not working too and page looks broken can you pleascheck.

#359069 Copied Theme version: 9.1.6 WooCommerce version: 7.7.2

1 Answer

Tony Rodriguez

Support staff

June 10, 2023 at 08:37

Hello, @unc,

Thank you for purchasing our theme and for reaching out to our support center.

We have reviewed your website and have identified a critical error, as seen in the image you provided (https://imgur.com/bKX8xde).

This 500 Internal Server Error indicates that there is a fatal error in the PHP script or on the server side. You can enable debug mode in WordPress to view the error, as outlined in the WordPress Codex (https://codex.wordpress.org/Debugging_in_WordPress).

If it will not show any errors, we recommend that you contact your hosting provider and request a server error log to determine the cause of the issue. Additionally, we would need the URL of your website, temporary access to the wp-admin, and C-Panel login details in order to debug your site, which may include deactivating all third-party plugins and on-site customizations. Please note that it is important to take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best regards,
8Theme’s Team

#359073 Copied
Tagged: check out, customer login, not working, processed, templates, woocommerce, wordpress
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