Hello, @mch,

I understand your concern about the slow speed of your WordPress website. While large file sizes can contribute to slower loading times, they are not the only factor that affects website performance. There are several other aspects to consider when diagnosing and improving the speed of your WordPress site. Here are a few suggestions:

1. Optimize your images: Large image files can significantly slow down your website. Make sure to optimize your images by compressing them without sacrificing too much quality. You can use various image optimization plugins or online tools to achieve this.

2. Cache your website: Caching helps reduce the server load and improves page load times by storing a static version of your web pages. Consider using a caching plugin, such as WP Rocket, to improve the performance of your site.

3. Minify and combine files: Minifying your CSS and JavaScript files can reduce their size by removing unnecessary whitespace and comments. Additionally, combining multiple files into one can reduce the number of server requests and speed up your website.

4. Evaluate your hosting provider: The hosting provider plays a crucial role in website performance. Ensure you are using a reliable hosting service optimized for WordPress. Consider upgrading to a better hosting plan or switching to a hosting provider that specializes in WordPress hosting.

5. Limit the use of plugins: Excessive use of plugins can slow down your website. Evaluate your plugin usage and deactivate or remove any unnecessary plugins. Opt for lightweight and well-coded plugins that have a positive impact on performance.

We hope this helps.

Best Regards,
8Theme’s Team

Hello @ianbarker24,

We are glad to hear that you have been able to update the plugins on your site. Your assessment is correct, as the issue was likely caused by an API error.

The cause of the error could be the use of third-party plugins that are based on Kirki.

We recommend that you contact your hosting provider to inquire if they are blocking outgoing/ingoing connections to our server 136.243.62.54.

Additionally, it would be beneficial to ask if there is a white/black list or IP restriction on your server. This could be the cause of the notifications issue.

We hope this information is helpful. Please do not hesitate to contact us if you have any further questions.

Best Regards,
8Theme’s Team

Hello, IT,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. To ensure the changes take effect, please clear your browser cache and revisit your site. We have set the “Days Limit” to “0” under XStore > Theme Options > Woocommerce > Shop Elements > Product Badges > “NEW” LABEL SETTINGS, which has solved your issue.

For your reference, please see the images attached. https://postimg.cc/18QcLfcf and https://postimg.cc/PPxC3D7t

Best Regards,
8Theme’s Team

Hello Marta,

Thank you for reaching out to us. We are delighted to be of assistance and are here to help you at any time. We appreciate your understanding and look forward to hearing from you again. Have a wonderful day.

This matter is now concluded.

Best Regards,
8Theme’s Team

Hello Marta,

We would like to inform you that when the Variation Gallery is enabled on the product page, the product will only display the Variation Image Gallery and not the product video and product gallery simultaneously.

This is a default functionality of the Variation Gallery option. If you would like to request a change to this, you can post it to our taskboard at https://www.8theme.com/taskboard/, and our development team will be able to review it.

Best Regards,
8Theme’s Team

Hello, @mch,

1. Let me explain to you, The slider’s first loading time is high on your site because of your site’s low speed, We understand that your site’s performance is currently not optimal, resulting in a longer load time for your site content.

To address this concern, we recommend following the suggestions provided in the GTmetrix report to improve your site speed. These recommendations are based on the analysis conducted by GTmetrix, which can be found at this link: https://gtmetrix.com/reports/mahsa-watercolor.com/WD9K3OVg/

Additionally, we suggest referring to our theme documentation for further guidance on how to speed up your website. You can find valuable information in the following articles: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ and https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

One effective approach to enhance site speed is by utilizing a Content Delivery Network (CDN) such as Cloudflare, in conjunction with WordPress. A CDN helps distribute your website content across multiple servers worldwide, reducing the load on your server and ultimately improving load times. Implementing a CDN can significantly enhance the speed at which both your site and its content are loaded and displayed.

By implementing the necessary optimizations and utilizing a CDN, you should observe improvements in your site’s load time, resulting in faster content loading as well.

2. To create a rotating image carousel using the Slider Revolution plugin, please refer to the official Slider Revolution article here: https://www.sliderrevolution.com/manual/controlling-auto-rotation-of-slides/ for instructions on how to do so.

3. To add or delete images using the Slider Revolution plugin, please refer to the official Slider Revolution article here: https://www.sliderrevolution.com/manual/adding-deleting-and-duplicating-slides/.

If you have any further questions or concerns, please do not hesitate to contact our support team. We are always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Jordan,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials and also provide FTP access, in the private content area of this topic, we need to check this situation more deeply.

To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Jordan,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials and also provide FTP access, in the private content area of this topic, we need to check this situation more deeply.

To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @Mano,

In order to display multiple currencies on your website, we recommend using the WooCommerce Currency Switcher plugin. Our theme is fully compatible with this plugin and you can configure it on your site according to your needs. The plugin documentation will provide you with the necessary instructions to display and use multiple currencies for your products.

Plugin Link: https://wordpress.org/plugins/woocommerce-currency-switcher/

Best Regards,
8Theme’s Team

Hello, Mairaj,

Thank you so much for purchasing our theme and contacting our support center.

In order to display the Currency Symbol before the Price, We have selected the “Left” Currency Position under Woocommerce > Settings > General.

For your reference, please see the attached image. https://postimg.cc/Y4XGNsG8 and https://postimg.cc/JG4hxq82

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello @amiseo,

Thank you for selecting and utilizing our theme and for reaching out to us.

We recommend that you read and adhere to the instructions provided in this thread: https://www.8theme.com/reply/356034/. We are confident that this will assist you in resolving your issue.

Best Regards,
8Theme’s Team

Hello, Catholicans,

Thank you for using our theme and for contacting us.

In order to solve your issue, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:

.single-product [data-tooltip]:hover:before{
    visibility: hidden !important;
}

We hope this will solve your issue.

Best Regards,
8Theme’s Team.

Hello, Catholicans,

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

OR

You can use any third-party plugin for it, which better meets your requirements but at your own risk.

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team

Hello, eulice,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Unfortunately, there is no option to add Custom Social Media on the main page and footer in our theme, Our theme provides the functionality to add the new Social Media using the “Social header element” but you can only select from the pre-given options: https://postimg.cc/fJgX3bSd

If you want to set and choose your own Custom Social Icon then you can use the Custom HTML header element OR Elementor Custom HTML element.

Create a new static block under WordPress dashboard > Static blocks > Add new.
Use icon or icon box element > and upload icon as per your requirement.
After that copy and paste the particular static block shortcode under HTML Element,
and it will work for you: https://postimg.cc/ygx9V2ZZ and https://postimg.cc/RJ7sSHZw

Otherwise, this requires additional Customization and it is not included in the theme support policy, If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

Best Regards,
8Themes Team.

Hello, David,

Thank you for purchasing our theme and for reaching out to our support center. We are delighted to have you as a customer.

You can now activate XStore.

We wish you all the best.

Sincerely,
8Theme’s Team