Hello @PamperMoose,

We kindly suggest that you go to the XStore Control Panel > Sales Booster > Cart/Checkout > Progress Bar and enable the option. Additionally, please add the Price for the count, progress message text, and text of the success message.

Please refer to our theme documentation here: https://www.8theme.com/documentation/docs/cart-checkout-progress-bar/

We thank you for your cooperation and remain at your disposal for any further assistance.

Best Regards,
8Theme’s Team

Hello, @Altus Lifecare Pvt Ltd,

If you’re experiencing issues with the new order email not being sent from the checkout page in WooCommerce, there are a few troubleshooting steps you can follow:

1. Verify email settings in WooCommerce: Go to WooCommerce > Settings > Emails and ensure that the “New Order” email notification is enabled. If it’s not enabled, check the box to enable it and save the changes.

2. Check your spam folder: Sometimes, emails can end up in the spam folder of your email provider. Check your spam folder to see if the new order emails are being delivered there.

3. Test your email configuration: In the WooCommerce email settings, there is an option to send a test email. Use this feature to send a test email to your email address and verify if it is received. If the test email is received successfully, it indicates that the email configuration is correct.

4. Use a plugin for email delivery: Consider using a plugin like WP Mail SMTP to handle email delivery. This plugin allows you to configure your WordPress site to use an SMTP server for sending emails, which can help improve email deliverability.

5. Check with your hosting provider: Contact your hosting provider and inquire if there are any email-related restrictions or issues on the server that could be causing the problem. They might be able to provide insights or assistance in resolving the email-sending issue.

6. Review server logs: If you have access to server logs, check them for any error messages related to email sending. These logs can provide valuable information about the cause of the problem.

7. Update WooCommerce and plugins: Ensure that you are using the latest version of WooCommerce and all related plugins. Outdated versions can sometimes cause compatibility issues leading to email-sending problems.

If the issue persists after following these steps, it might be beneficial to seek assistance from WooCommerce support to help diagnose and resolve the problem more effectively.

Best Regards,
8Themes Team.

Please check the Private Content Area

Hello, BubbaDan,

We have conducted a review of your website and have not identified any issues. When we attempted to use the header builder, the changes were reflected correctly on your site. We believe this is likely due to a caching issue on your end.

We have created a video to provide further guidance on this matter, which can be found here: https://www.veed.io/view/4584d6c4-7ffc-428c-acee-e436f299d11f?sharingWidget=true&panel=share

We suggest that you purge all caches and deactivate the LiteSpeed Cache, Jetpack Protect, and Jetpack plugins on your website until you are in the development phase. After that, please clear all caches from the browser and server, and then check back on your website.

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello, @Sumit,

1. We have conducted a review of your website and have determined that the mobile menu is now functioning correctly on mobile devices.

2. You can select the type of notification that will be displayed when a product is added to the cart. To do so, please navigate to XStore > Theme Options > Woocommerce > Shop > Shop Page Layout, scroll down and select Product Added Notification, then publish it.
For further reference, please refer to the image provided at the following link: https://imgur.com/OZqOEX6

3. You can select the type of notification that will be displayed when a product is added to the wishlist. To do so, please navigate to XStore > Theme Options > Woocommerce > Built-In Wishlist > Select Product Added Notification and publish it. For further reference, please refer to the image provided at the following link: https://imgur.com/8LEi5pV.

We hope this will solve your issue.

Best regards,
8Theme’s Team.

Hello, mch,

Please check the private content area.

Best regards,
8Theme’s Team.

Hello, @Sumit,

We kindly ask that you navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to OFF. Afterward, please clear the cache and check the result of your changes.

We would recommend you disable Mobile Optimization in Theme Options > General. Clear the cache and check the menu from mobile then.

If the issue still persists, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Hello, ziga32,

In order to resolve your issue, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

.page-id-38 .page-heading {
    margin-bottom: 0px !important;
}

The result should look like this: https://imgur.com/RqZJXms

If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to help.

Best regards,
8Theme’s Team

Hello, DebbieC,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We have conducted an inspection of your website and have not identified any issues. The single product page appears to be functioning correctly. This is likely a caching issue on your end. We recommend that you clear your browser cache and check again.

We have also recorded a video of your website for your reference. We suggest that you watch it in its entirety. https://www.veed.io/view/23f4fbc4-00dc-41b5-a216-556b2a29abaf?sharingWidget=true&panel=share

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, Yash1n,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm.

Additionally, we have recorded a video for your reference. https://www.veed.io/view/b8c52f78-954b-4297-8791-74788bac291e?sharingWidget=true&panel=share

We hope this helps.

Best regards,
8Theme’s Team

Hello, @Yash1n,

Thank you for your purchase of our theme and for reaching out to our support center.

To prevent this issue, please navigate to Xstore > Theme Options > Single Product Builder> Tabs > First Tab Opened and All Tabs Opened > and set it to “OFF” before publishing.

For further reference, please refer to the image provided at the following link. https://postimg.cc/qNDpGL8V

We appreciate your business and thank you for your inquiry.

Sincerely,
8Theme’s Team

Hello Dorian,

We are delighted to hear that your issue has been resolved. Our team is pleased to have been able to assist you in resolving your issue.

If you require any further assistance, please do not hesitate to contact us.

We thank you for your understanding and for reaching out to us. Have a wonderful day.

This topic is now closed.

Best Regards,
8Theme’s Team

Hello, william hsueh,

Thank you so much for purchasing our theme and contacting our support center.

1. We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

2. If you are using the Loco Translate plugin, you need to translate the strings in the XStore Core plugin. We have recorded a video for you on our test site, so please watch it in its entirety and follow the steps shown in the video. https://www.veed.io/view/e95537a7-f175-44f9-826e-412f66355e57?sharingWidget=true&panel=share

Additionally, you can find instructions on our theme documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme Team

Hello, fshemporium,

If you want to change Off-Canvas Icon size on all archive pages on mobile, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache:

@media only screen and (max-width: 767px){
.et-toggle-mob-sidebars-inner{
    font-size: 25px !important;
}
}

You can adjust/change the font-size code value in the code as needed.

We hope this will solve your issue.

Best Regards,
8Theme Team