On shop and category page filter are not showing

This topic has 2 replies, 2 voices, and was last updated 10 months, 1 weeks ago ago by Tony Rodriguez

  • Avatar: Melad
    Melad
    Participant
    September 13, 2023 at 20:30

    Can you please check on my website shop page the sorting and other filters are not activating have deeply checked the whole setting along with widgets as well

    here is the filter that I want on my website:- https://ibb.co/SXTDr3q

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2023 at 05:52

    Hello, @Melad,

    1. Could you please check it once by activating the default WordPress Theme like Storefront or Twenty Twenty Two, just to make it sure that the issue is because of our theme or not?

    If the issue will still persists with the default WordPress Theme as well then it means, our theme is not responsible for those issues, and in that case, you have to contact WooCommerce support.

    2. And if the issue does not persist with the default WordPress Theme, then We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team.

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