Hello, @Fantasy Prints,

Thank you for reaching out to us and for using XStore.

We have conducted an investigation into your website and have determined that the REQUEST A QUOTE popup on the Single Product Page is functioning correctly in customizer mode. We have prepared a video for you to review for further reference, which can be found in the private content area.

We recommend that you temporarily disable any caching (CDN) and cache plugins, clear the browser and server cache, and then check again. If the changes are visible in the Customizer but not on the front page, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end.

We hope this resolves your issue.

Best regards,
8Theme’s Team

Hello, @eulice,

Please copy and paste the following CSS code into Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache. This should resolve your issue and the result should look like this: https://postimg.cc/FdYztPCy

.cart-checkout-nav {
    color: #c34545 !important;
}
.cart-checkout-nav .active {
    color: #c34545 !important;
}
.cart-checkout-nav .active: before {
    border-color: #c34545 !important;
    background-color: #c34545 !important;
}

We hope this helps.

Best regards,
8Theme’s Team

Hello, @Harsha,

1. Thank you for letting us know. We’re glad to hear that the renaming has resolved the issue and everything is working fine now.

2. We are pleased to inform you that your issue has been resolved. To ensure optimal performance, please clear your cache and revisit your site.

We have removed the retina logo and reuploaded the site logo from XStore > Theme Options > Header builder > Logo, which has resolved your issue. It is possible that retina logos can cause conflicts that lead to this type of issue.

For further reference, please refer to the image provided at the following link: https://imgur.com/1AwVZOS & https://imgur.com/laCRGsr

If you have any further questions or concerns, please don’t hesitate to reach out to us. We’re here to help!

Best Regards,
8Theme’s Team.

Hello, @anand,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To solve the mega menu dropdown issue, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache:

.et_b_header-menu .menu-item-has-children a:after {content: "";display: block !important;height: 45px !important;width: 100% !important;position: absolute !important;}

We hope this will solve your issue.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Hello, @cheyingtan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To solve the mega menu dropdown issue, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache:

.et_b_header-menu .menu-item-has-children a:after {content: "";display: block !important;height: 45px !important;width: 100% !important;position: absolute !important;}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Fantasy Prints,

Thank you for reaching out and providing an update. We understand that circumstances can change, and we appreciate your honesty in acknowledging the situation. No need to apologize; we’re here to assist you.

If there’s anything else we can help you with or if you have any further questions, please feel free to let us know. We’re more than happy to assist you to the best of our abilities.

Thank you for your understanding.

Have a Nice day!

This topic is now closed.

Best Regards,
8Theme’s Team.

Hello, @Patronela,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. To ensure the best experience, please clear your browser cache and revisit your site. Additionally, we have turned OFF Ajax Filters under XStore > Theme Options > Woocommerce > Shop > Shop page filter.

If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello @Moeed,

We are delighted to have you here. If you are willing, we would greatly appreciate it if you could leave a 5-star rating for our Theme and Customer and Technical Support on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would enable us to release more updates and provide dedicated support in the future. Your support would be greatly appreciated.

Thank you for reaching out to us.
Have a wonderful day!

Best Regards,
8Theme’s Team

Hello, @ZakCochran,

Thank you so much for purchasing our theme and contacting our support center.

Could you please provide a screenshot of the search button in which you are unable to change the color and URL of the page on which you are facing the issue?

You may upload the screenshots on https://imgbb.com/ or Lightshot screenshot https://app.prntscr.com/en/download.html and paste the links here.

Additionally, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

Hello, @MAHDAR,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been resolved. To ensure optimal performance, please clear your cache and revisit your site.

Additionally, we have turned off static block cache and removed query strings from static resources under Xstore > Theme Options > Speed Optimization.

If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @HappyJohn,

Thank you so much for purchasing our theme and contacting our support center.

In order to resolve your issue, please navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off. After that, please clear the cache of your browser and check the Footer.

If the issue persists, please provide us with the WordPress Admin URL and credentials of your site via the private content area of this topic, so that we can investigate and provide assistance.

Please note that we recommend taking a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Hello, @Ammarzo,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Unfortunately, there is no such animation in the theme at this time. However, the following code can be used to change the size of the logo for the sticky header. please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes:

.sticky-on .et_b_header-logo img {
    max-width: 100px !important;
}

If further customization is required, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX.

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team