Hello, @jakzie,

We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue persists regardless of the theme.

If the issue persists, it would indicate that the issue is not related to our theme and you would need to reach out to the WordPress support for assistance.

If the issue is resolved with the default WordPress theme, it should also be resolved with our theme.

Best Regards,
8Theme’s Team

Hello, @George,

Please check the private content area.

Best Regards,
8Theme’s Team.

Hello, @George,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1. We have conducted an inspection of your website and have not identified any issues. All products on your website appear to be displaying correctly. We believe this may be a caching issue on your end; we recommend clearing your cache and revisiting the website.

We have also prepared a video for your reference. Please watch it in its entirety for further assistance. https://www.veed.io/view/adcee048-a75c-48cb-ae50-8e9e525a2c96?sharingWidget=true&panel=share

If the issue persists, please provide us with the URL of the page on which you are experiencing the issue. We will then investigate further and provide you with assistance.

2. We have conducted a review of your website and have not identified any issues. The text on the single product page appears to be displaying correctly. It is likely a caching issue on your end. We recommend temporarily disabling the cache plugin on your website while you are in the development phase and clearing your browser cache.

Please watch the video for reference: https://www.veed.io/view/0423cd48-b2da-498d-a287-44462fd824eb?sharingWidget=true&panel=share

We hope this helps!

3. We kindly request that you provide a screenshot of the color you wish to change, as well as the URL of the page on which you are experiencing the issue. This will allow us to further investigate and assist you.

You may upload the screenshots on https://imgbb.com/ or https://imgur.com/upload and paste the links here.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Hello, @atahan,

Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

Thank you again for choosing our product and services.

This topic is now closed!

Best regards,
8Theme’s Team.

Hello, @cheyingtan,

We would appreciate it if you could provide us with information regarding the mobile device you are having an issue with.

To help us better understand the issue, we kindly ask that you record a video of the problem and upload it to a file-sharing service, such as WeTransfer (https://wetransfer.com/).

Also, create temporary wp-admin access, so we can check your settings.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @mahyar,

The change you made by selecting the “Internal Embedding” option for CSS Print Method in Elementor’s settings likely solved the issue because it altered the way CSS stylesheets are loaded and applied to your website.

When you select “Internal Embedding,” Elementor will generate and embed the CSS code directly into the HTML output of your website. This ensures that the CSS styles are applied consistently across different themes and templates, including those provided by XStore.

It’s worth noting that different themes and plugins may handle CSS formatting and loading in different ways. In the case of XStore, it’s own elements have specific CSS formatting requirements or overrides. By using the “Internal Embedding” method, you ensure that any custom or theme-specific CSS rules are properly applied.

We hope this information helps.

Best Regards,
8Theme’s Team.

Hello @It,

We have identified an issue with your product and have created a new test product on your site to test the variations. You can view the product here: https://qualityroofracks.com.au/product/all-products/test-product-2/. We have also created a video for you as well, which you can watch here: https://www.veed.io/view/34d322d2-83e5-4017-a059-01e5d24e645d?sharingWidget=true&panel=share

We recommend that you delete the variations from the product and add them again, or try to create the product with variations again.

Best Regards,
8Theme’s Team

Hello, @atahan,

In order to remove the upsells product text/title, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear the browser cache to view the changes.

.single-product .upsell-products-wrapper h4.widget-title {
    display: none !important;
}

Kind Regards,
8Theme’s Team

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Hello @It,

We have reviewed the product you provided and it appears that you have created multiple variations. Please refer to the screenshot at https://postimg.cc/Vrq9L6sK for the variations of the “Land Rover – Range Rover Sport” for 2023. This is why it is providing those options to choose from.

If you would like to only have 2005, 2006, and 2007, then you will need to delete the other variations. Please refer to the screenshot at https://postimg.cc/F7ZPVP4T for further reference.

Regards,
8Theme’s Team

Hello @It,

We have created the variable product and set the variations as per your requirements. You can view the test product we have created on your site here: https://qualityroofracks.com.au/product/all-products/test-product/. The variations have been set as you described, please refer to the screenshot at https://postimg.cc/67VHtr67.

The result is exactly what you wanted, please refer to the screenshots listed below:

https://postimg.cc/rz75Zdc7
https://postimg.cc/NyLMw4kD
https://postimg.cc/k6sq6RsG

Best Regards,
8Theme’s Team

Hello, @Sweet D,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

Hello @cheyingtan,

Thank you for your response.

We have conducted an inspection of your website and have not identified any issues. The provided CSS code is only applicable to desktop devices and not to mobile devices. We have recorded a video for your reference. Please watch it in its entirety for a better understanding. https://www.veed.io/view/2137306f-b6f8-4b63-8204-aecbeb3a3102?sharingWidget=true&panel=share

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.