Hello Aadil,

1. We have removed the Entire Site Condition from your multiple headers and set the Real State Demo header as the default header for your entire site. Please clear your browser cache and check back to your site. For your reference, please see the screenshots below.

https://postimg.cc/8F9ww76d
https://postimg.cc/ts7M5Qcj

We hope this helps.

Best regards,
8Theme’s Team

Hello @PR,

We would like to request that you take a complete backup of your site or clone it as a test site in order to debug the issue. Please provide us with the WordPress Admin URL and credentials, as well as FTP login details, so that we can further investigate the issue and provide assistance.

Please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Ani,

Thank you for using our theme and for contacting us.

We would like to explain how to make the size guide appear on specific categories only. To do this, please navigate to XStore > Theme Options > Woocommerce (Shop) > Single Product Builder. Then, click on “Multiple Templates” and create new templates and assign the condition to apply the template to the particular category. For a better reference, please see the images provided: https://postimg.cc/XZ9VMD52 , https://postimg.cc/8sMLK1sW

We suggest that you edit the template and add the Sizing Guide widget to the section. Please ensure that all available settings for this widget are set according to your requirements. For reference, please see the image at the following link: https://imgur.com/L14SLP3 & https://postimg.cc/30Yjj6Xz

We hope this will resolve your issue.

Best Regards,
8Theme’s Team.

Hello, @gamrah,

I’d be glad to help you diagnose the issue with your XStore site. Slow backend performance and 503 errors can be frustrating, but there are several potential reasons for these problems. Let’s go through a step-by-step process to identify and address the root causes:

1. Plugin Conflict: You mentioned that switching to a default theme improved performance. This indicates that there might be a conflict between the Xstore theme and one or more plugins. Start by deactivating all the plugins and then reactivating them one by one while testing the backend performance after each activation. This will help you identify if any specific plugin is causing the slowdown.

2. Server Resources: Check if your server has sufficient resources to handle the website’s traffic and workload. If you are on shared hosting, it’s possible that other sites on the same server are affecting your site’s performance. Consider upgrading your hosting plan or switching to a more powerful hosting provider if needed.

3. Database Optimization: Optimize your WordPress database to improve query performance.

4. Security Audit: Sometimes, malicious bots or attacks can overload your server, leading to 503 errors. Consider performing a security audit to identify and mitigate any potential threats.

5. Database Queries: Analyze the database queries executed by your site and identify any slow or resource-intensive queries. Plugins like Query Monitor can help you with this.

After implementing these steps, retest your site and see if the performance improves.

Hope this helps.

Best Regards,
8Theme’s Team

Hello @PR,

In order to display the banner at the bottom of the shop/categories/brands pages, please navigate to Xstore >> Theme Options >> WooCommerce >> Shop >> Shop Page Layout and set the banner position to “At the bottom of the page”. Please refer to the screenshot provided here: https://postimg.cc/18nbZrCx

Best Regards,
8Theme’s Team

Hello, @David Zoque,

In order to resolve your issue, we kindly request that you copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser cache and check back to your site:

#payment .payment_methods input[type=radio]:checked+label, #shipping_method input[type=radio]:checked+label {
    display: inline-block !important;
}

The result should look like this: https://postimg.cc/8jxYprfq

We thank you for your cooperation and look forward to your response.

Best Regards,
8Theme’s Team

Hello Kevin,

Unfortunately, there is no direct option in our theme for this. However, you can try a workaround. You will need to create your data sheet and then upload it to your site from WP-Dashboard >> Media. After that, you can edit the product with page builder and write the Custom HTML code for the anchor link in it. You will need to copy the URL of the uploaded datasheet and paste it into the anchor link shortcode. We have created a video to demonstrate the process, which can be found in the private content area of this topic.

<a href="https://blackpearlspro.com/testofficial/demotest1/wp-content/uploads/sites/2/2023/07/LM124.pdf">Click here to download.!</a>

We hope this helps.

Best Regards,
8Theme’s Team

Hello @PR,

We have created a video to demonstrate how to use the shortcode of the block in the description area of the brand. Please watch it in its entirety here: https://www.veed.io/view/0b8dfeac-89e0-4856-abd5-30d24a649ba3?sharingWidget=true&panel=share

We hope this clarifies the process.

Best Regards,
8Theme’s Team

Hello, @victortrocino,

Thank you so much for purchasing our theme and contacting our support center.

If you are facing a 404 error page when clicking on a product in your WordPress WooCommerce website, it could be due to several reasons. Let’s go through some troubleshooting steps to identify and fix the issue:

1. Permalink Settings: Start by checking your permalink settings in WordPress. Incorrect permalink settings can lead to 404 errors. To do this, go to “Settings” > “Permalinks” in your WordPress dashboard. Ensure that you have an appropriate permalink structure selected, such as “Post name” or “Product name.” Save the changes.

2. Check Product Slug: Verify that the product slug (the part of the URL representing the product) is correctly generated. It should not contain any special characters or spaces. If there are any issues, edit the product and update the slug to something simple and descriptive.

3. Please check how it works with the default WooCommerce theme – Storefront activated on your site. If this situation is independent of our theme, we would recommend you contact the support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/

4. We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Kevin,

We are delighted to have you with us. If you are willing, we would greatly appreciate it if you could leave a five-star rating for our theme and customer and technical support on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would enable us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for reaching out to us. We hope you have a wonderful day.

Sincerely,
8Theme’s Team

Hello, @hans,

Thank you for your response.

1. We have resolved your issue by setting the Details Length (-1) in Xstore > Theme Options > WooCommerce > Shop Elements> Quick View. Please clear your browser cache and check back to your site.

Please refer to the image provided at the following link for further reference: https://imgur.com/V4BBvto & https://imgur.com/W5R5VC6

2. In order to resolve your issue, please update the XStore Theme, Core Plugin, and Woocommerce Plugin on your site and check back. Please refer to the Theme Changelog for more information. https://xstore.8theme.com/update-history/

We kindly ask that you please read and follow the instructions written in our theme documentation here. https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://www.8theme.com/documentation/xstore/plugins/plugins-update/

We hope this will solve your issue.

Best Regards,
8Theme’s Team.

Hello @PR,

We have our own filters which can be found in Appearance > Widgets, along with the default filters (you can enable the Classic Widgets Panel via Theme Options > General).

If you wish to add more filters, you can use 3rd party plugins, however, this is done at your own risk.

Best Regards,
8Theme’s Team

Hello, @PR,

To create sub-brands, please navigate to the WordPress dashboard, select Products, then Brands, and either Add a New Brand or edit a specific brand. Select the parent brand and save the settings. This is the process for creating sub-brands.

For your reference, please see the attached screenshots. https://imgur.com/Nno9dsu ,

We hope this helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @dominus,

We are delighted to have you with us. If you are willing, we would greatly appreciate it if you could leave a five-star rating for our theme and customer and technical support on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would enable us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for reaching out to us. We hope you have a wonderful day.

Sincerely,
8Theme’s Team

Hello,

In order to round the corners of the header, We kindly request that you copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser cache and check back to your site.

.header-top {
 width: 70% !important;
 margin: 0 auto !important;
 border-radius: 0 0 200px 200px !important;
}

We hope this will solve your issue.

Best Regards,
8Theme’s Team.