Page 284 – 8theme.com

Forum Replies Created

Viewing 30 posts - 8,491 through 8,520 (of 13,163 total)

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Tony Rodriguez

Support staff

August 11, 2023 at 06:04

Hello, @Stelio,

We regret to inform you that we are unable to complete the dummy order on your site to review the ‘Thank You’ page. Could you kindly provide us with the necessary dummy details to complete the order on the checkout page? Please share these details in the private content area of this topic. Once we receive this information, we will proceed with the dummy order, review the ‘Thank You’ page, and provide a solution to your issue.

Best Regards,
8Theme’s Team

#364283 Copied In reply to: How to change the color of buttons on the thank you page at checkout?

Tony Rodriguez

Support staff

August 11, 2023 at 05:51

Hello, @Hash2wear,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

#364281 Copied In reply to: Some font file URLs and images not updating to new domain address

Tony Rodriguez

Support staff

August 11, 2023 at 05:48

Hello, @Vedad07,

WordPress does not have built-in functionality for users to upload their profile pictures directly to your website, especially not in the default WordPress installation.

However, WordPress offers user registration and management features, and you can enhance this functionality using plugins. There are several plugins available that can allow users to upload their profile pictures or avatars. Some popular ones include:

1. Gravatar:
2. User Profile Picture:
3. Simple Local Avatars:
4. WP User Avatar:
5. BuddyPress:

You may try with anyone who better suits your requirements at your own risk.

Before installing any plugins, it’s a good practice to check the plugin’s documentation, reviews, and ratings to ensure it meets your requirements and has been maintained recently. Always make sure to have a backup of your website before making significant changes or adding new functionality.

Best Regards,
Team 8Theme.

#364280 Copied In reply to: Enable option for customers to change their avatar in “My account”

Tony Rodriguez

Support staff

August 11, 2023 at 05:30

Hello, @Vedad07,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

#364279 Copied In reply to: Sidebar moving content to the right when no search results found

Tony Rodriguez

Support staff

August 11, 2023 at 05:18

Hello, @atahan,

Thank you for contacting us and for using XStore.

If you wish to modify the term “CATEGORIES” on your mobile menu, kindly follow the steps below:

1. Go to XStore.
2. Select Theme Options.
3. Proceed to Header Builder.
4. Choose Mobile Menu.
5. Click on Additional Tab Title.
6. Customize the text on your additional tab according to your preference.
7. Finally, publish your changes.

Please refer to the image provided at the following link for further reference: https://imgur.com/NNO7Xxt

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
Team 8Theme.

#364278 Copied In reply to: I would like to change mobile menu title

Tony Rodriguez

Support staff

August 10, 2023 at 09:49

Hello, @Alvaro,

We regret any inconvenience caused, however, we are currently unable to access your website. We kindly request you unlock the site, enabling us to review and provide the necessary assistance.

Please refer to the screenshot provided in the private content area for further details.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#364192 Copied In reply to: Quiero que la imagen sea la del tamaño mas grande

Tony Rodriguez

Support staff

August 10, 2023 at 09:22

Hello, @Alvaro,

Thank you for your response.

We regret to inform you that we are currently unable to review your website. This is due to your site being in maintenance mode.

Kindly provide a URL of the product page on which you are facing the issue. This will enable us to assess the situation and provide you with the appropriate assistance.

Also, create temporary wp-admin access, so we can check your settings.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appear:

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme Team.

#364189 Copied In reply to: Quiero que la imagen sea la del tamaño mas grande

Tony Rodriguez

Support staff

August 10, 2023 at 09:10

Hello, Nancy,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

#364185 Copied In reply to: Sub category images- text underneath the image

Tony Rodriguez

Support staff

August 10, 2023 at 06:45

Hello, @desgest,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

We would also like to update you that the Variation Swatches feature, specifically the “Out of Stock” design, is now functioning correctly on both the shop page and the single product page.

we have prepared a video for your convenience. We kindly request you to watch it in its entirety for your reference. Please find the video attached in the private content area.

Should you have any further queries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#364162 Copied In reply to: Variation Swatches: “Out Of Stock” Design doesn’t work in product page

Tony Rodriguez

Support staff

August 10, 2023 at 05:43

Hello, @Bilal Hussain,

Thank you for choosing XStore as your WooCommerce WordPress theme.

If you wish to modify the text or link of the PURCHASE button located in the header, kindly follow these steps:

1. Go to XStore.
2. Select Theme Options.
3. Proceed to Header Builder.
4. Edit the button widget in the main header section.
5. Add your desired Button Text & Page Links according to your needs.
6. Finally, click on Publish to save the changes.

Please refer to the image provided at the following link for further reference: https://imgur.com/CJvDmPm

We hope this will solve your issue.

Should you have any further queries, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

#364155 Copied In reply to: how to chage change XSTORE theme header PURCHASE button text and link

Tony Rodriguez

Support staff

August 10, 2023 at 05:28

Hello, @M Project,

We hope this message finds you well.

We are writing to inform you that we have conducted a comprehensive inspection of your website. We are pleased to report that we did not encounter any issues during our inspection.

Based on our findings, we believe that the problem you are experiencing may be due to a cache issue on your end. We kindly suggest that you clear your browser cache and then revisit the site.

For your reference, we have attached a screenshot of our findings. https://imgur.com/CIXN8od

Should you have any further questions or concerns, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

#364153 Copied In reply to: Need help with some problem meet in using X Store theme

Tony Rodriguez

Support staff

August 10, 2023 at 05:19

Hello, @finleydesign,

Thank you for using our theme and for contacting us.

We have thoroughly inspected your website and are pleased to inform you that we did not encounter any issues. The homepage slider on your site is functioning correctly. We believe that the problem you are experiencing may be due to a cache issue on your end. We kindly suggest that you clear your browser cache and then revisit the site.

For your convenience, we have recorded a video detailing our findings. We strongly recommend that you watch it in its entirety for a comprehensive understanding of the situation.

Please find the video attached in the private content area.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#364152 Copied In reply to: Slider Revolution stopped since last update

Tony Rodriguez

Support staff

August 9, 2023 at 09:57

Hello, @Yirtimd,

We hope this message finds you well.

To translate the Cart, Checkout pages, and the Cart popup itself, you are required to translate the strings within the theme, core plugin, and WooCommerce plugin language files. We recommend using the Loco Translate plugin for this purpose.

For further guidance, please refer to our theme documentation at the following link: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#364054 Copied In reply to: Translation of the shopping cart checkout and the popup cart itself

Tony Rodriguez

Support staff

August 9, 2023 at 09:52

Hello, @anand,

Thank you for using our theme and for contacting us.

If you are interested in adding a custom background color to your shop page, kindly follow these steps:

1. Navigate to your WordPress dashboard.
2. Click on ‘Pages’.
3. Select ‘All pages’.
4. Choose to edit the ‘Shop’ page.
5. Proceed to ‘XStore Options’.
6. Click on ‘Style’.
7. Select ‘Custom background color’ according to your preference.
8. Update the changes.

Please refer to the attached image for your reference. https://imgur.com/zBKSJMk , https://imgur.com/WDPyBL9

We hope this helps. Should you have any further queries, please do not hesitate to contact us.

Kind Regards,
8theme team.

#364053 Copied In reply to: How to give background color for the shop page ?

Tony Rodriguez

Support staff

August 9, 2023 at 09:35

Hello, @nedimzidane,

Thank you for contacting us and for using XStore.

XStore > Maintenance Mode > On. https://imgur.com/P4T3rGW
You may create the maintenance page from scratch at Dashboard – Pages – Add new. Choose “Maintenance” in the “Template” list of “Page attributes”. Or you can import the page from our demo in XStore Control Panel -> Import demos -> Coming Soon demos.

We hope this information is helpful.

Kind Regards,
8theme team

#364048 Copied In reply to: HOW CAN I PUT MAINTENANCE MODE? BUT I WANT TO STILL SEEING MY JOB ONLY FOR MI USER

Tony Rodriguez

Support staff

August 9, 2023 at 09:00

Hello, @Octatech,

Thank you for the login details.

We are pleased to inform you that your reported issue has been successfully resolved. We kindly request you revisit your site after clearing the all cache.

Please note that we have adjusted the Mega menu container width to 1400px. This adjustment can be found under Appearance > Menus > Main Menu > Menu Options. This modification has effectively addressed your concern.

Please refer to the attached image for your reference. https://imgur.com/F2YPaMO , https://imgur.com/XQ9O0pX

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

#364042 Copied In reply to: dropdown Mega menu is getting alignment issues

Tony Rodriguez

Support staff

August 9, 2023 at 08:41

Hello, @Aiyub,

We appreciate your recent correspondence and the screenshot you provided.

Should you wish to remove the top header on your site, please follow these steps:

1. Navigate to XStore.
2. Select Theme Options.
3. Proceed to Header Builder.
4. In the top header section of the Header Builder, remove the widgets as per your requirement.
5. Publish your changes.

Please refer to the attached image for your reference. https://imgur.com/1kYUgc6

We trust these instructions will be of assistance to you.

Best Regards,
8Theme’s Team.

#364037 Copied In reply to: Manage Menu Location Not showing in Dark Theme

Tony Rodriguez

Support staff

August 9, 2023 at 08:33

Hello, @atahan,

Thank you for contacting us and for using XStore.

If you wish to modify the term “categories”, please follow these steps:

1. Enable the Classic Widgets Panel by navigating to Xstore > Theme Options > General.
2. Proceed to Appearance > Widgets > Shop sidebar.
3. Add the Product categories widget and alter the title as per your preference.

Please refer to the attached image for your reference.https://imgur.com/XdeSbTL

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

#364035 Copied In reply to: How can i translate this specific section?

Tony Rodriguez

Support staff

August 9, 2023 at 08:19

Hello, @Aiyub,

Thank you for your response.

We hope this message finds you well. In order to assist you more effectively with your request to remove the top header, we kindly ask that you provide us with a screenshot of the specific header in question. This will enable us to better understand your needs and provide the most appropriate solution.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

We look forward to your response.

Best Regards,
8Theme’s Team

#364027 Copied In reply to: Manage Menu Location Not showing in Dark Theme

Tony Rodriguez

Support staff

August 9, 2023 at 05:55

Hello, @Jennifer,

Thank you for using our theme and for contacting us.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

Please note that we have activated the Stock Status in the following path: XStore > Theme Options > Woocommerce > Single Product page > Layout.

For your convenience, we have attached images for your reference. https://imgur.com/FrDtk6x , https://imgur.com/aZ5fW8X

Thank you for your patience and understanding.

Best Regards,
8Theme’s Team.

#364012 Copied In reply to: The Shop is not showing the Stock of each product

Tony Rodriguez

Support staff

August 9, 2023 at 05:34

Hello, @lucianize,

Thank you so much for purchasing our theme and contacting our support center.

We are writing to inform you that we have conducted a thorough inspection of your website and found no issues on our end. The problem you are experiencing may be due to a cache issue on your side.

We recommend that you clear all cache, including server cache, plugin cache, and browser cache, then revisit your website. This should resolve any issues you are currently facing.

For your convenience, we have attached screenshots here: https://imgur.com/K6D0M5S , https://imgur.com/3NO7qn2

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

#364010 Copied In reply to: I designed my home in elementor, but the css is not correct when it display out

Tony Rodriguez

Support staff

August 9, 2023 at 05:21

Hello, @desgest,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

#364009 Copied In reply to: Variation Swatches: “Out Of Stock” Design doesn’t work in product page

Tony Rodriguez

Support staff

August 9, 2023 at 05:15

Hello, @Christian,

Thank you for contacting us and for using XStore.

Please contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.54

Please try to increase your PHP version as 8.0

Another potential cause of errors may be the use of third-party plugins that are based on Kirki.

Do you have white/black list on your server or restriction by IP?

It can be an issue with server settings that are blocking something and causing notifications.

So we would recommend you contact your hosting provider to get assistance from their side first.

Kind Regards,
8theme team

#364008 Copied In reply to: We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate

Tony Rodriguez

Support staff

August 8, 2023 at 10:06

Hello, @gewoonbovenaan,

Should you wish to position the icons adjacent to the title of the tab, it would necessitate editing the tab widget. Subsequently, you would need to modify the tabs under it and select the icon position as ‘before title’. For your reference, please consult the following screenshot: https://postimg.cc/SXg20FCk

The result should look like this: https://postimg.cc/xc92mkBp

Best Regards,
8Theme’s Team

#363941 Copied In reply to: Is it possible to create tab in a tab ?

Tony Rodriguez

Support staff

August 8, 2023 at 09:18

Hello, @Wade Yang,

Thank you for using our theme and for contacting us.

We kindly ask that you please read and follow the instructions regarding the Newsletter popup in our theme documentation, which can be found here. https://www.8theme.com/documentation/docs/xstore-newsletter-popup/

We hope this helps.

Best Regards,
8Theme’s Team.

#363934 Copied In reply to: I want to set a pop-up page, but I don’t know where to set it

Tony Rodriguez

Support staff

August 8, 2023 at 07:26

Hello, @Aiyub,

We appreciate your use of our theme.

Regarding the message you mentioned, please feel free to disregard it. Our theme incorporates a Header Builder feature that enables you to position menus anywhere within the header. As such, there are no settings for ‘Manage Menu Locations’.

To create a menu, please navigate to ‘Appearance’ and then ‘Menus’. Following this, you can select the menu via ‘Theme Options’, then ‘Header Builder’, and finally ‘Menu element’.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#363923 Copied In reply to: Manage Menu Location Not showing in Dark Theme

Tony Rodriguez

Support staff

August 8, 2023 at 07:06

Hello, @M Arsal,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

#363921 Copied In reply to: In mobile view ecommerce product is not showing

Tony Rodriguez

Support staff

August 8, 2023 at 06:09

Hello, @Dreams,

Thank you so much for purchasing our theme and contacting our support center.

We regret to inform you that we are currently unable to review your website. This is due to your site being in maintenance mode. Kindly provide a screenshot or video illustrating the issue you are encountering. This will enable us to assess the situation and provide you with the appropriate assistance.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Also, create temporary wp-admin access, so we can check your settings.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appear:

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme Team.

Please contact administrator
for this information.

#363917 Copied In reply to: How do I keep the styling from the demo when I import it from XStudio

Tony Rodriguez

Support staff

August 8, 2023 at 05:59

Hello, @ljimenez,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. We kindly request you to revisit your site after clearing your browser cache. we have successfully added CSS code in the XStore > Theme options > Theme Custom CSS > Global CSS. This action has effectively resolved the issue you were experiencing.

Kindly refer to the attached images for your reference.
https://postimg.cc/WtMQjwQ7
https://postimg.cc/gwXT7VV8

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

#363916 Copied In reply to: modify all departments menu in header, looks weird

Tony Rodriguez

Support staff

August 8, 2023 at 05:35

Hello, @Yirtimd,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

#363915 Copied In reply to: category filter not showing on store page
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Viewing 8,520 results - 8,491 through 8,520 (of 13,163 total)

Viewing 30 posts - 8,491 through 8,520 (of 13,163 total)

← 1 2 3 … 283 284 285 … 437 438 439 →

Forum Replies Created

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