Hello, @thibaultcomte,

We would like to guide you on how to change the color of the social icon in the header. Please follow the steps below:

1. Copy the CSS code provided.
2. Navigate to XStore >> Theme Options >> Theme Custom CSS >> Global CSS.
3. Paste the copied CSS code in the specified location.

After completing these steps, it is crucial to clear your browser cache to see the changes. You can view the expected result at this link: https://postimg.cc/PvjZ9gXH

.et_b_header-socials.et_element-top-level.flex-row a[title="Facebook"] svg {
    fill: #3b5998 !important;
}
.et_b_header-socials.et_element-top-level.flex-row a[title="Instagram"] svg {
    fill: #feda75 !important;
}

Please note that you have the option to modify the color code in the provided CSS according to your preferences.

Best Regards,
8Theme’s Team

Hello, @Stefano Valso,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We have identified that the pre-load style you are experiencing originates from the Woo-Variation-Gallery plugin. We kindly request you to deactivate this plugin on your website and verify the changes.

We trust that this action will rectify the issue you are currently facing.

Best Regards,
8Theme’s Team

Hello, @vidomarketing,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been resolved. We kindly request you revisit your site after clearing your browser cache.

We have deactivated the Header Overlap & Transparent option located under Xstore > Theme Options > Header Builder > Multiple Headers > Edit post header and published it. This action has successfully resolved your issue.

Please refer to the attached image for further clarification.

https://postimg.cc/34jCzTqF

https://postimg.cc/dLs4Phwk

https://postimg.cc/fkfkSLXv

Best Regards,
8Theme’s Team

Hello, @JP,

We hope this message finds you well.

We are writing to inform you that we have confirmed the functionality of the banner element on both mobile and desktop devices working correctly on our test site.

In light of this, we kindly request that you temporarily disable the Jetpack plugin on your site and subsequently perform a check. It is possible that the optimization plugin may be causing the issue on your site.

Furthermore, we would appreciate it if you could create temporary WP-Admin access. This will enable us to examine your settings more closely and provide a more accurate solution to the issue at hand.

We look forward to your prompt response.

Best Regards,
8Theme’s Team

Hello, @Azza,

We appreciate your recent contact with us and your use of our theme and support services. Your feedback is invaluable to us and we are delighted to hear of your satisfaction with our product and services.

We would like to kindly request your consideration in leaving a 5-star rating for our theme, as well as our customer and technical support services. You can do this by visiting http://themeforest.net/downloads. Your feedback and positive reviews will not only aid us in improving our product but also motivate us to provide superior support in the future. Your support is greatly appreciated and means a great deal to us.

Should you have any further inquiries or concerns, please do not hesitate to contact us at any time. We are always available to assist you.

We thank you once again for choosing our product and services.

Please note, this topic is now closed.

Best Regards,
8Theme’s Team

Hello, @filiphdan,

We appreciate your prompt communication and are pleased to know that the issue you encountered has been successfully resolved.

Should you have any further inquiries or concerns, we encourage you to contact us without hesitation. We wish you a wonderful day ahead.

Best Regards,
8Theme’s Team

Hello, @Atahan,

We are writing to inform you about the warnings you have been receiving from Google Search Console. These warnings are due to missing or incomplete structured data markup on your product page.

Here are the warnings and the steps you can take to resolve them:

1. Missing “ShippingDetails” field (in “offers”):

Please edit your product and ensure that all the details under the shipping tab of the product are filled. You can refer to this screenshot for guidance: https://postimg.cc/LhhkXkHw

2. Absence of a general identifier (e.g. gtin, brand):

Ensure that the GTIN number is added to your product under the Inventory Tab and that a brand is assigned to your product. You can refer to these screenshots for guidance: https://postimg.cc/8F9pbV6h & https://postimg.cc/tsfJBP0Z

3. Missing “hasMerchantReturnPolicy” field (in “offers”):

This warning is due to the absence of a return policy in your product markup. You should provide information about your return policy within the “offers” section of your structured data.

To resolve this, add the “hasMerchantReturnPolicy” field to your product schema and provide details about your return policy.

You can refer to these screenshots for guidance: https://postimg.cc/SJmppKLZ & https://postimg.cc/Mcp7k1XW

4. Missing “aggregateRating” field:

This warning indicates that there is no aggregate rating information for your product. You should include ratings and review information in your structured data markup.

You can turn on the reviews for the product as shown in this screenshot: https://postimg.cc/4Hs4MQNP

5. Missing “review” field:

This warning suggests that you should include review information for your product in the structured data.

Google provides a Structured Data Testing Tool that can help you validate your markup as you make these changes. Please note that it may take some time for Google to re-crawl and re-index your page after you’ve made these updates. We recommend monitoring the Search Console for any further issues or improvements in your search performance.

We hope you find this information helpful.

Best Regards,
8Theme’s Team

Hello, @filiphdan,

We hope this message finds you well. We regret to inform you that we are currently unable to access your live website due to its ongoing maintenance mode.

In order to assist you effectively, we kindly request you to temporarily disable the maintenance mode.

Additionally, we would appreciate it if you could provide us with the live site WP-admin URL. This will enable us to thoroughly check and offer the necessary help.

Please refer to the attached image in the private content area for your reference.

We apologize for any inconvenience caused and appreciate your understanding and cooperation in this matter.

Best Regards,
8Theme’s Team

Hello, @rebeca,

Thank you for contacting us and for using XStore.

1) Should you desire to reduce the width, kindly proceed to XStore > Theme Options > General/Layout. Here, you can adjust the site width according to your preference and subsequently publish it.

Please refer to the attached image for further clarification.
https://postimg.cc/Ppttk07v

2) & 3)

In order to solve your issue, Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.

Activate the mentioned options once all changes to the site will be done.

If the issue still persist then We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

After that, If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @Configoods,

Thank you so much for purchasing our theme and contacting our support center.

1) In order to solve your issue, Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.

Activate the mentioned options once all changes to the site will be done.

If the problem continues to persist, we kindly request you to provide a screenshot of the issue where the product title is not changing after publishing. Additionally, if you are experiencing issues with padding on the gallery or title not appearing after publishing, please provide a screenshot of this as well.

2) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Liva,

Thank you for your recent purchase of our theme and for reaching out to us.

We would like to inform you that the text in question is not related to our theme. The same result would be observed even with a default theme activated. Therefore, we recommend that you seek assistance from the WooCommerce plugin. You can reach them at https://wordpress.org/support/plugin/woocommerce/

Should you have any further inquiries or concerns, please feel free to contact us. Our support team is always ready to assist you.

Yours Sincerely,
8Theme’s Team

Hello, @JP,

We recommend that you disable the Mobile Content Optimization feature (found under Theme Options > General) if you are utilizing a cache plugin for mobile devices. This is due to the potential for conflicts between these two optimization options.

If the issue persists after this adjustment, we suggest deactivating all third-party plugins. This includes cache plugins, Litespeed cache, and Server cache (CDN) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Following this, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Should the issue continue, we kindly ask that you keep all third-party plugins deactivated on your site and grant us permission to debug your site. This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and provide appropriate assistance.

Please ensure that you have a complete backup of your site before proceeding with these steps.

Furthermore, we request that you provide your site’s WP Admin URL and credentials in the private content area of this topic, so we can further investigate:

WP Admin URL:
WP Admin Username:
WP Admin Password:

We would also appreciate if you could share some screenshots or a short video clip to help us better understand the issue you are experiencing.

Best Regards,
8Theme’s Team

Hello, @Jennifer,

Thank you for your recent purchase of our theme and for reaching out to us.

We would like to inform you that the string “Lost password” is indeed translatable. You can conveniently translate it using the Loco Translate plugin, which can be found in the Xstore Core plugin language files. For your reference, we have provided screenshots illustrating the process in the links below:

https://postimg.cc/HJWV1xNH
https://postimg.cc/gxzYn7HH

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @caochen223,

We want to express our sincere gratitude for taking the time to provide us with your valuable feedback regarding Xstore. We truly appreciate your willingness to share your thoughts, and your input is invaluable in our continuous efforts to enhance the Xstore experience for all our customers.

We would like to assure you that the issue you have encountered is not a bug, but rather a cache issue. We recommend that you try accessing your site from a completely new browser that has not been used to access your site before. This may resolve the cache issue you are experiencing.

If you ever have further suggestions or encounter any concerns, please do not hesitate to reach out to us. We are here to listen, learn, and grow with you as our valued customer.

Thank you once again for your feedback and your continued support. We look forward to serving you better in the future and making Xstore an even more exceptional platform.

Warm regards,
8theme team

Hello, @MAHDAR,

4- Is it possible to increase the width of the menu?

The width of the mobile menu is set by default. https://postimg.cc/TySjFKWr

However, we value your input and encourage you to post your request on our Taskboard at https://www.8theme.com/taskboard/. If your suggestion garners sufficient support from other customers, our development team will take it into consideration for inclusion in a future update.

Best Regards,
8Theme’s Team