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Cart items empty when users trying to make multiple purchases

This topic has 2 replies, 2 voices, and was last updated 6 months ago ago by Tony Rodriguez

Whiteski

Participant

October 31, 2023 at 14:33

When visitors are going to make purchases the cart will empty when going to look at other products.

We have tested with other plugins and disabled but can not isolate the fault as its intermittent

At a loss to solve this, please advise and help

Please, contact administrator
for this information.

#372132 Copied Theme version: 9.1.14 WooCommerce version: 8.2.0

1 Answer

Tony Rodriguez

Support staff

November 1, 2023 at 05:32

Hello, @Whiteski,

We hope this message finds you well.

1) We are writing to inform you that we have thoroughly examined your website and found no issues with its functionality. Specifically, the shopping cart feature is operating as expected. We tested this by adding products to the cart and then navigating to other products, and everything worked seamlessly.

Given this, we believe that the issue you are experiencing may be due to cache storage on your end. We kindly suggest that you clear your browser cache and plugin cache, then check the website’s functionality again.

For your convenience, we have recorded a video demonstrating our findings and the suggested solution. You can find this video in the private content area for your reference.

2) We would like to recommend that you always ensure you are utilizing the most recent version of the XStore theme, XStore core plugin, WooCommerce plugin, and Page builder (Elementor) on your site. This will ensure optimal performance and functionality.
https://xstore.8theme.com/update-history/
https://xstore.helpscoutdocs.com/article/63-theme-update
https://xstore.helpscoutdocs.com/article/37-plugins-update

Should you have any further questions or concerns, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Please contact administrator
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#372192 Copied
Tagged: cart items, e-commerce solutions, empty cart, multiple purchases, troubleshooting, woocommerce, wordpress themes
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