Forum Replies Created

Viewing 30 posts - 8,041 through 8,070 (of 13,904 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Wesley,

    We appreciate your cooperation in providing the necessary screenshots and wp-admin access.

    We are pleased to inform you that the issue you were experiencing has been resolved. We kindly request you revisit your site after clearing your browser cache.

    To address the issue, we have deactivated the ‘Remove Query Strings From Static Resources’ option located under XStore > Theme Options > Speed Optimization. This action has successfully resolved the problem.

    Please refer to the image provided at the following link for further reference:
    https://ibb.co/WFZ0G11
    https://ibb.co/PQh6Mjh

    For the duration of your site’s development, we recommend temporarily deactivating the cache plugin. This will help prevent any potential cache-related issues.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Blokey,

    Thank you for contacting us and for using XStore.

    1) To resolve the problem you are experiencing, kindly follow the steps outlined below:

    1. Navigate to XStore.
    2. Select ‘Theme Options’.
    3. Proceed to ‘Theme Custom CSS’.
    4. Choose ‘Global CSS’.
    5. Copy and paste the provided CSS code into the designated area.
    6. Click ‘Publish’ to save the changes.

    .single-product .comment-respond .comment-form-author, .comment-respond .comment-form-email {
        float: none !important;
    }

    We trust this will rectify the issue at hand.

    2) By default, WooCommerce allows only logged-in users to leave reviews to prevent spam and maintain the credibility of reviews. Enabling non-logged-in users to leave reviews without using custom code or plugins is not a built-in feature of WooCommerce.

    You are welcome to utilize any third-party plugin for your needs. However, please be advised that you do so at your own risk.

    Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Wesley,

    Thank you so much for purchasing our theme and contacting our support center.

    We hope this message finds you well. In order to assist you more effectively with the issue you are experiencing, we kindly request that you provide us with screenshots illustrating the problem.

    Additionally, we would appreciate it if you could create temporary WP-Admin access and share the details with us in a private content area. This will enable us to investigate the issue more thoroughly and provide you with the necessary assistance.

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    We look forward to your response and assure you of our best services at all times.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Weblike PRO,

    Thank you for your response.

    Should you desire to modify the font size of the product titles displayed on your shop and product category pages, kindly follow the steps outlined below:

    1. Copy the CSS code provided below.
    2. Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS on your website’s backend.
    3. Paste the copied CSS code in the designated area.
    4. Click ‘Publish’ to save the changes.

    .woocommerce-shop h2.product-title {
        font-size: 15px !important;
    }

    Please note that the font size value in the CSS code can be adjusted according to your preference.

    We trust that these instructions will effectively address your concern.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @giannis,

    Thank you for contacting us and for using XStore.

    We understand that the updating of the WooCommerce database on your site is not finishing as expected, correct? https://postimg.cc/bStnV1V0

    We kindly request you to conduct a check by activating the default WordPress Theme, such as Store-front or Twenty Twenty-Three. This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mickmickmick,

    Thank you for your response.

    We kindly request you to activate the “Hide out of stock items from the catalog” option. You can find this option by navigating to WooCommerce > Settings > Products > Inventory.

    For a more comprehensive understanding, we recommend reading the following articles:

    1. https://passwordprotectwp.com/hide-woocommerce-out-of-stock-products/#settings
    2. https://www.businessbloomer.com/woocommerce-hide-out-of-stock-items-exception/

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Fatima,

    We appreciate your cooperation in providing the necessary screenshot to help us address your issue. We are pleased to inform you that the problem has been resolved. We kindly request you revisit your site after clearing your browser cache.

    In response to your query about displaying the XStore > Single product builder > Sharing > Pinterest icon on the single product page, we have taken the necessary action. The Pinterest for WooCommerce plugin on your site has been deactivated, which has effectively resolved your issue.

    Please refer to the attached image for your reference.
    https://postimg.cc/562jdCgJ

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    We hope this message finds you well. We are writing to inform you about the configuration of the ‘Recently Viewed’ section at the bottom of your single product page. This section has been set up using the Single Product Builder.

    In the setup process, you have utilized the Custom HTML 01 Widget and selected the Static Block to display in this section.

    Please refer to this screenshot for more details: https://postimg.cc/XXKDSMPd

    This implies that the section is derived from the static blocks. Therefore, to make any changes, you need to navigate to the Static Blocks section and locate the “Recently Viewed Products” static block. You can then edit this block as per your requirements.

    Please refer to this screenshot for more details: https://postimg.cc/mcGHGnJ1

    Within this block, you will find that the Product Grid element has been set. You can select the product’s Data Source from here to display as per your preferences.

    Please refer to this screenshot for more details: https://postimg.cc/QByZ7LDH

    We hope this information is helpful. If you have any further queries, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    We hope this message finds you well. We are writing to inform you that your recent request was somewhat unclear to us. To better assist you, we kindly ask that you provide a more detailed description of the issue at hand, as well as your desired outcome.

    In addition, if possible, please include any relevant screenshots or videos of the problem. This will allow us to thoroughly investigate and address your concerns in a more efficient manner.

    Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    We appreciate your understanding and cooperation in this matter.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    Should you desire to incorporate a distinct footer for your cart and checkout pages, inclusive of terms and conditions, kindly follow the steps below:

    1. Navigate to XStore.
    2. Proceed to Theme Options.
    3. Select Woocommerce.
    4. Choose Cart/Checkout Layout.
    5. Opt for the Advanced Layout option.
    6. Activate the Turn ON feature.
    7. Scroll down to the FOOTER settings.
    8. Utilize the static block that you wish to display and publish it.

    For your reference, an image has been attached.
    https://postimg.cc/3WzWTm5s

    Furthermore, we recommend perusing our theme documentation for additional information. https://www.8theme.com/documentation/xstore/woocommerce/customizing-cart-checkout-page-layouts/

    We trust this guidance will be of assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hakan Osman,

    Thank you for contacting us and for using XStore.

    We regret to inform you that we are unable to view the specific menu on your website. For your reference, we have attached an image illustrating the issue. https://postimg.cc/TL9vh8pL

    To assist us in resolving this matter, we kindly request you to provide the correct URL of the site where you are experiencing this problem. Additionally, we would appreciate it if you could create temporary WP-admin access and share the details with us in the private content area.

    This will enable us to examine your settings more closely and provide an effective solution to your issue.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Marcel Motruc,

    Thank you for your response.

    Please navigate to Loco Translate > Themes > XStore > edit translation and translate all the missing strings. Also, don’t forget about the translation of the core plugin (Loco Translation > Plugins > XStore core). Both translations were missing. After that clear your browser cache and check again your site.

    Please read our theme documentation: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Thomas STHLM,

    Thank you for your response.

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Thomas STHLM,

    1) We appreciate your effort in providing the video illustrating the issue you are experiencing. If your intention is to completely remove all content from XStore in Elementor on your website, we recommend the following steps:

    1. Deactivate the XStore Theme. This can be done by navigating to Appearance > Themes on your dashboard.
    2. Deactivate the XStore core plugin. This can be found under Wp-dashboard > Plugins > Installed plugins.

    After completing these steps, please ensure to clear all cache before checking your site again.

    2) We recommend a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

    We trust that these instructions will effectively resolve your issue.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Nicola,

    Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

    We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

    If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

    Thank you again for choosing our product and services.

    Have a great day!

    This topic is now closed!

    Best regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Nicola,

    We appreciate your effort in providing the screenshot. If you are looking to adjust the font size in the mini cart, please follow the steps below:

    1. Navigate to XStore.
    2. Select Theme Options.
    3. Proceed to Header builder.
    4. Choose Cart.
    5. Click on MINI-CART DROPDOWN.
    6. Adjust the Content Size (%) as per your preference.
    7. Finally, publish your changes.

    Please refer to the attached image for a visual guide.
    https://imgur.com/l9ZeAxP

    We trust that these instructions will assist you in resolving your issue.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Thomas STHLM,

    Thank you for your response.

    We regret to inform you that we have been unable to access the video you provided, which illustrates the problem you are experiencing. The URL you provided under the private content area appears to be invalid.

    For us to better assist you, we kindly request that you provide a valid and working URL of the video or screenshots that clearly demonstrates the issue at hand.

    For your reference, we have attached a screenshot. https://postimg.cc/5XCpWFky

    To ensure a comprehensive understanding of the problem, we recommend recording a video and uploading it on a file-sharing service such as https://wetransfer.com/ or https://streamable.com/. Once done, please provide us with the URL.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We appreciate your cooperation and look forward to assisting you further.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @LMcompany,

    We hope this message finds you well.

    We have conducted a thorough examination of your website and found no issues on our end. The problem you are experiencing appears to be related to cache issues on your end. We recommend that you try accessing the website using a new browser after clearing all cache data. This should resolve the issue.

    For your convenience, we have created a video guide detailing the steps you need to take. You can find this video in the private content area of your account. We strongly recommend watching it in its entirety for a comprehensive understanding of the process.

    Should you have any further questions or concerns, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Nicola,

    Thank you for reaching out to us.

    We have conducted a thorough review of your website, specifically focusing on the checkout page in the mobile version. We are pleased to inform you that the content of the box appears to be displaying correctly. For your reference, we have attached a screenshot of our findings: https://postimg.cc/xkLzdj90.

    We recommend that you revisit your site after clearing the browser cache on your mobile device. Alternatively, you may also check the page on a different device to confirm our findings.

    Should you have any further inquiries or concerns, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Sinawebdev,

    Thank your for your response.

    In order to address your concern, We can recommend you try one of the next ones:

    1/ You can use Loco translate plugin for renaming “Blog“ word across the theme use-cases. https://imgur.com/GmpmaVk
    2/ Copy xstore/templates/breadcrumbs.php to xstore-child/templates/breadcrumbs.php and replace all “Blog“ words with the one you need “News & Resources“ → https://prnt.sc/au6fZMiMxDKg (example)

    In case you will have no success even after those solutions, we would help you directly if you provide us with Wp-admin+ftp details in private content area.

    Hope you will find the one of previous solutions good for you!

    Kind Regards,
    8theme team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ManuMx,

    We appreciate your prompt response.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request that you revisit your site after clearing your browser cache to confirm this.

    Furthermore, we have successfully imported the demo onto your site. You are now free to utilize the theme according to your specific needs.

    For your reference, we have attached an image below.
    https://ibb.co/dt2ysdG

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Anas,

    We appreciate your effort in providing us with the video illustrating the problem you are experiencing.

    To rectify this issue, we kindly request you to follow the steps outlined below:

    1. Navigate to the WP-dashboard.
    2. Select ‘Elementor’.
    3. Proceed to ‘Settings’.
    4. Choose ‘Features’.
    5. Click on ‘Upgrade Swiper Library’.
    6. Select ‘Inactive’.
    7. Test the carousel on your site once again.

    Please refer to the attached image for a visual guide on how to execute these steps. https://postimg.cc/v1T4Xwhv

    We trust that this will effectively resolve the issue you are facing. Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Marcel Motruc,

    Thank you for contacting us and for using XStore.

    Please rename https://postimg.cc/JDg4py0r to xstore-ro_RO.po and https://postimg.cc/1fsbLmFs to xstore-core-ro_RO

    We trust that this solution will effectively address your concern.

    Best Regards,
    Team 8Theme.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mario 🙂

    Thank you for contacting us and for using XStore.

    Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:
    Page URL in which the issue appear:

    We kindly recommend that you take a complete backup of your site before proceeding.

    Best Regards,
    8Theme Team.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @sethr,

    Thank you for contacting us and for using XStore.

    However, I need to put unique content in a tab that is different for each product.

    If you are interested in incorporating unique content into a tab that varies for each product, kindly follow the steps outlined below:

    1. Edit each product.
    2. Scroll down to find ‘Xstore Options’.
    3. Navigate to ‘Single Layout’.
    4. Add a ‘Custom tab title’ and ‘Custom tab content’ or include a specific static block shortcode as per your needs.
    5. Update the changes.

    Please refer to the attached image for a visual guide.
    https://imgur.com/AihXkzz

    We trust that you will find this information beneficial.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Sinawebdev,

    Thank you so much for purchasing our theme and contacting our support center.

    We regret to inform you that your recent request was somewhat unclear to us. To better assist you, we kindly ask that you provide a more detailed description of the problem you are experiencing, as well as your desired outcome.

    Additionally, we would greatly appreciate it if you could provide a screenshot and the URL of the page where you are encountering the issue. This will allow us to thoroughly investigate and provide you with the most accurate assistance.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    We look forward to your response and are eager to assist you further.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Arun Sankar,

    Thank you for contacting us and for using XStore.

    Upon reviewing your website, we have noticed that while you are utilizing the latest version of the XStore core plugin (5.2.2), you are not currently using the XStore theme. It is crucial to use both the XStore theme and the XStore core plugin’s latest versions simultaneously on your site to prevent any unforeseen issues.

    We kindly request you update the XStore theme to its latest version on your website as a priority.

    https://xstore.8theme.com/update-history/
    https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Once you have completed this update, please proceed to the following steps: Navigate to XStore > Theme Options > Woocommerce > Single Product Builder > Breadcrumbs. Here, you can add or remove the background image as per your specific needs.

    Please refer to the attached image for further clarification.
    https://imgur.com/pyIPEZt

    We trust that this will resolve your current issue.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @LMcompany,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache.

    The adjustments made include setting the site width to 1430 under XStore > Theme Options > General/Layout. Additionally, we have added CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS and published it. These changes have effectively resolved the issue you were experiencing.

    Please refer to the attached image for further clarification.
    https://imgur.com/3d1uQN3
    https://imgur.com/s4oc0up

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @gcl,

    Thank you for your response.

    1) We hope this message finds you well. We regret to inform you that we are currently unable to access your website. We have attached an image for your reference.

    In order to assist you in resolving this issue, we kindly request you to provide us with a valid and working WP-Admin URL and access. This will enable us to investigate the problem and provide you with the necessary support.

    2) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    We apologize for any inconvenience this may have caused and appreciate your understanding and cooperation in this matter.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Bequickly,

    We appreciate your cooperation in providing the wp-admin login details.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache to confirm the resolution.

    The solution involved commenting on the CSS code under the following path: XStore > Theme Options > Theme Custom CSS > Global CSS. This action has effectively addressed the issue.

    For your reference, we have attached an image that illustrates the changes made. https://imgur.com/RuBJZE2 , https://imgur.com/3z85dUJ

    Thank you for your patience and understanding during this process.

    Best Regards,
    8Theme’s Team

  • 1 2 3 … 268 269 270 … 462 463 464
    8,041–8,070 of 13,904 posts
Viewing 30 posts - 8,041 through 8,070 (of 13,904 total)