Hello, @shivas-irons,

Thank you for using our theme and for contacting us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

If the problem still persists, We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not.

Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site. This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you more effectively.

Please ensure that you have a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team.

Hello, @Dicky,

We confirm that you can indeed translate this text using WPML. We kindly request you to refer to our theme documentation for further guidance.
https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

We trust this information will be of assistance to you.

Best Regards,
8Theme’s Team.

Hello, @chrisbond,

We appreciate your prompt response.

To further assist you, we kindly request that you provide the URL of the page where you intend to implement the changes. This will enable us to furnish you with the appropriate CSS code to resolve your issue.

We look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Hello, @chrisbond,

Thank you so much for purchasing our theme and contacting our support center.

1) I am trying to set different font size, weight and decoration for the regular and sale price.

We hope this message finds you well. In order to assist you more effectively with your request to change the Regular and Sale price with different text size, weight, and decoration, we kindly ask that you provide us with a screenshot of the issue at hand. Additionally, please include the URL of the page where you wish to implement these changes.

Once we receive this information, our team will be better equipped to investigate the matter and provide you with the necessary assistance.

2) I am also tring to uncut the regular (full) price.

We regret to inform you that your request is somewhat unclear to us. To better assist you, we kindly request that you provide a screenshot detailing exactly what you need. This will enable us to thoroughly check and provide the necessary help.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We appreciate your cooperation and look forward to resolving your issue promptly.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Best Regards,
8Theme’s Team.

Hello, @Rich Kil,

If you are interested in displaying the categories in bold within the list of categories, kindly follow the steps below:

1. Navigate to the page you wish to edit using Elementor.
2. Select the ‘Product Categories List’ element for editing.
3. Proceed to ‘Style’ and then to ‘Categories List’.
4. Edit the ‘Title Settings’.
5. Under ‘Typography’, select the weight that suits your preference.
6. Update the changes.

Please refer to the attached image for a visual guide on how to execute these steps.

https://ibb.co/vvX2qjZ
https://ibb.co/yhhFmQq

We trust that these instructions will effectively address your concern.

Best Regards,
8Theme’s Team

Hello, @Sailendran,

Thank you for using our theme and for contacting us.

We have conducted a thorough review of your website and found no issues. The footer on your site is appearing at full width as it should. We believe that any discrepancies you may be experiencing could be due to a cache issue on your end. We recommend checking your site using a different fresh new browser to verify this.

For your convenience, we have recorded a video detailing our findings. Please refer to the private content area to view this video.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Rich Kil,

Thank you for using our theme and for contacting us.

Should you desire to modify the trending products displayed on your homepage, kindly follow the steps outlined below:

1. Open the homepage in Elementor.
2. Select the ‘Edit Product Grid’ element.
3. Navigate to ‘General’.
4. Proceed to ‘Data source’.
5. Choose the desired option as per your requirement.
6. Update the changes.

Please refer to the attached image for further clarification.
https://ibb.co/VJ85qSs

We trust that these instructions will effectively address your concern.

Best Regards,
8Theme’s Team.

Hello, @Rich Kil,

We are pleased to inform you that we have completed the review of your website. During the process, we edited the page using the Elementor page builder and made adjustments to the hotspot element.

Upon inspection, we found that items 2, 3, and 4 of the hotspot were displaying and functioning correctly. However, item 1 was not visible. After conducting a thorough debugging process, we identified the issue. The problem was due to the positioning of the ‘+’ icon, which was hidden beside the second item.

We have rectified this issue by adjusting the position of the ‘+’ icon. As a result, all items are now working perfectly. We kindly request you to refer to the screenshot provided in the link below for further clarification:

https://postimg.cc/mcLjJcNx
https://postimg.cc/fS0TsfQJ

Additionally, we recommend clearing your browser cache and checking the website again to ensure that all changes are visible.

Should you have any further queries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Zeal Evince,

Thank you for contacting us and for using XStore.

We hope this message finds you well.

We are writing to inform you that we have thoroughly examined your website and found no issues. The Yoast SEO plugin is functioning correctly on the product pages of your site when the XStore theme and XStore core plugin are in use.

We believe the issue you are experiencing may be due to cache problems on your end. We kindly suggest that you clear your browser cache and the cache of the plugin, then check the functionality again.

For your convenience, we have recorded a video demonstrating the process. You can find this video in the private content area for your reference.

Should you have any further questions or concerns, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Hello, @Muhamed,

Thank you for providing us with the WP-admin login details.

We have reviewed your site and made changes to the testimonial gallery element using the Elementor editor. Despite publishing these changes, they are not visible on the front-end of your site. This issue is likely due to caching.

If the changes made in the Customizer are not reflected on the page, it is typically a caching problem. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins and flush server cache. Additionally, please clear your browser cache, and then check the site again.

Please refer to the attached images for further clarification.
https://postimg.cc/bGDK2hQZ
https://postimg.cc/nCqKrwjn

Best Regards,
8Theme’s Team

Hello, @Adrian Popa,

Thank you so much for purchasing our theme and contacting our support center.

We hope this message finds you well.

In order to assist you more effectively with the issue you are experiencing, we kindly request you to provide a screenshot of the specific products you wish to open in a lightbox, as opposed to the standard method. Additionally, please include the URL of the page where you are encountering this issue. This will enable us to examine the problem more closely and provide you with a suitable solution.

Furthermore, we would appreciate it if you could create temporary wp-admin access. This will allow us to review your settings and better understand the context of the issue.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

We look forward to your response and assure you of our best services at all times.

Best Regards,
8Theme’s Team.

Hello, @salmi,

You’re very welcome! we are delighted to hear that everything is working as expected. If you need any further assistance or have any other questions, please don’t hesitate to contact us. We’re always here to help. Thank you for choosing our services!

Have a nice day!

This topic is now closed.

Best Regards,
8Theme’s Team.

Hello, @Divorah,

We appreciate your cooperation in providing the screenshot and wp-admin login access.

Should you desire to alter the text on the button located in the banner, kindly follow these steps:

1. Navigate to the banner element.
2. Select ‘Content’.
3. Scroll down until you find ‘Button title’.
4. Here, you can modify the text according to your preference.
5. Once done, please ensure to update it.

For your convenience, we have attached an image for reference.
https://postimg.cc/mPL2QjBW

We trust that this will resolve your issue.

Best Regards,
8Theme’s Team.

Hello, @OnlyCBD,

We have attempted to apply both left and right margins to your element. However, due to various factors such as display and position properties, the right margin does not have any effect.

As a solution, we recommend setting the width to 95% and applying a 10px margin to the left. This adjustment should rectify the issue. Please implement the suggested CSS code and review the results after clearing your cache.

Please copy and paste the below given CSS code to Xstore >> Theme Options >> Theme Custom CSS >> Mobile

.et-mobile-panel-wrapper {
    width: 95% !important;
    margin-left: 10px !important;
}

We look forward to your feedback.

Best Regards,
8Theme’s Team

Hello, @be Marketing,

Thank you for contacting us and for using XStore.

To address your concern, we kindly request you to follow the given instructions. Please copy and paste the provided CSS code into the designated location: Xstore > Theme Options > Theme Custom CSS > Global CSS. After pasting the code, please ensure to publish it.

.product-details {
    display: flex;
    flex-direction: column;
}
.product-details .product-title {
    order: 1;
}
.product-details .price {
    order: 3;
}
.product-details .products-page-cats {
    order: 2;
}
.product-details .products-page-brands {
    order: 4;
}
.content-product .quantity-wrapper{
 order: 5;
}

Upon successful implementation, the result should resemble the following:
https://ibb.co/KFT0bTJ

We hope this resolves your issue. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.