Hello, @razvangt,

Thank you for contacting us and for using XStore.

1/ Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set your PHP version to 8.0. Check the image for specific requirements here: https://imgur.com/wKn5z6x

And then the XStore core plugin should be updated first, then the XStore theme. Check our theme documentation Xstore Theme update here: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @GTP,

We trust this message finds you well.

We kindly request that you proceed with the following steps to download and import the necessary template using the Elementor page builder:

1/ Download the specified section from the following link: https://we.tl/t-wsr3CnVhOT

2/ Import the template into your website using the Elementor page builder. For detailed instructions on this process, please refer to the Elementor Template Library guide available at: https://elementor.com/help/template-library/

3/ Once the template has been successfully imported, navigate to the following location within your WordPress dashboard: XStore > Theme Options > WooCommerce > Single Product Builder > Custom HTML. Here, select the option to ‘Use Static Block’ and then publish your changes.

For visual assistance, please refer to the attached images which serve as a reference for the aforementioned steps.
https://ibb.co/Z8JLQJ9

We are confident that these instructions will address your issue effectively. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @GTP,

We kindly request that you follow the steps outlined below to insert the provided CSS code into your XStore theme:

1. Navigate to the “XStore” section in your website’s dashboard.
2. Proceed to “Theme Options.”
3. Locate the “Theme Custom CSS” area.
4. Click on the “Global CSS” tab.
5. Copy and paste the CSS code provided into the designated field.
6. Ensure to save your changes by clicking “Publish.”

Upon completion, the changes should be reflected on your website as intended check private content area.

.etheme-sales-booster-sticky-panel {
    background-color: transparent !important;
}
.etheme-sales-booster-sticky-panel ul li {
    margin-bottom: 8px;
    width: 75px;
    padding: 12px 6px;
    display: block;
    font-size: 1rem;
    overflow: hidden;
    -moz-border-radius: 20%;
    border-radius: 20%;
    background-color: #000 !important;
}

We trust that these instructions will be of assistance to you. Should you require any further support, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Amko,

We appreciate your cooperation in providing us with WP-admin access. We are pleased to inform you that the issue you were experiencing has been successfully resolved. To ensure the changes are reflected on your end, please clear your browser’s cache and revisit your site.

Details of the resolution are as follows:

1/ The sidebar on the homepage has been disabled, which has addressed the issue you reported. https://imgur.com/jgHlbwV

2/ For further customization of the Single Product page, please navigate to XStore > Theme Options > WooCommerce > Single Product Builder within your admin panel. Here, you can tailor the page to your preferences and publish the changes. https://imgur.com/w5f4frA

We encourage you to consult our theme documentation for comprehensive guidance on utilizing the theme’s features.
https://www.8theme.com/documentation/docs/single-product-page/

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @seanpearse,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to confirm that the solution has been implemented effectively.

Additionally, we have installed and activated the Xstore core plugin on your website to enhance its functionality.

Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Amko,

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

Hello, @Russo Christophe,

We appreciate your effort in providing a video illustrating the problem you are experiencing. To address your issue effectively, we kindly ask you to follow the necessary steps outlined below.

1/ Could you please check how it works when Advanced cart/checkout Layout is disabled in Xstore > Theme Options > WooCommerce > Cart/Checkout Layout?

2/ We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @Focu5,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have deactivated the XStore AMP plugin under (WP-dashboard > Plugins > Installed Plugins ) for you which has resolved your issue.

It appears that this issue is related to the XStore AMP plugin. Are you planning to use the AMP version? If not, we recommend that you keep the XStore AMP plugin disabled.

Best Regards,
8Theme’s Team.

Hello, @be Marketing,

Thank you for contacting us and for using XStore.

To address your concern, we kindly request you to follow the given instructions. Please copy and paste the provided CSS code into the designated location: Xstore > Theme Options > Theme Custom CSS > Global CSS. After pasting the code, please ensure to publish it.

.product-details {
    display: flex;
    flex-direction: column;
}
.product-details .products-page-brands {
    order: 1;
}
.product-details .product-title {
    order: 2;
    height: unset !important;
}
.product-details .st-swatch-in-loop{
    order: 3 !important; 
}

.product-details .price {
    order: 4;
}
.content-product .quantity-wrapper{
 order: 5;
 justify-content: center !important;
}
.product-details .products-page-cats {
    order: 6 ;
}
.content-product .products-page-brands,.products-page-brands a,.conte.products-page-cats a {
    color: rgb(15,15,15) !important;
}

Upon successful implementation, the result should resemble the following:
https://ibb.co/0YF7ddn

We hope this resolves your issue. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Hello, @seanpearse,

We hope this message finds you well.

We are currently experiencing difficulties accessing the backend of your website. To proceed with our support services, we kindly request that you provide us with a valid and functional WordPress admin URL, along with the corresponding login credentials on which you are facing the issue. Please ensure that this information is shared securely, preferably in a private content area, to maintain confidentiality.

Additionally, to better understand the issue you are facing, we would appreciate it if you could provide a screenshot that captures the problem in detail.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Your prompt response will enable us to diagnose and address your concerns more efficiently.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best regards,
The 8Theme Team.

Hello, @Anas,

Thank you for contacting us and for using XStore.

1/ We kindly suggest that you ensure your server aligns with the requirements specified in the following link: https://imgur.com/QQuzQSx -To facilitate this, please reach out to your service provider.

2/ Please refer to the official documentation for the Elementor plugin.

https://elementor.com/help/500-error/
https://elementor.com/help/publish-update-button-not-work/

We trust that this will address your concern.

Kind regards,
The 8Theme Team

Hello, @gcl,

Thank you for your response.

We would like to provide you with guidance on how to address the issue you are experiencing. Please follow the steps outlined below:

1. Go to “XStore” in your dashboard.
2. Select “Theme Options.”
3. Click on “Woocommerce.”
4. Navigate to “Shop” and then to “Shop page filters.”
5. Disable the following options: “Scrollable Widgets,” “Widget Toggles,” “Ajax Filters,” and “Scroll To Top After Ajax Filter Action.”
6. Once you have made these changes, ensure you click “Publish” to save the settings.

For your convenience, we have included an image to assist you with this process. https://imgur.com/FoYPp4L

We trust that this resolution will address your concern.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Focu5,

Please provide temporary wp-admin and FTP access, so we can take a closer look at the problem.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, @Amko,

1. Upon reviewing your website, we have ascertained that it is currently operating on PHP version 8.2. We advise you to downgrade to PHP version 8.0 as an initial step.

2. Furthermore, we recommend adjusting the maximum execution time to 1000.

3. We also urge you to deactivate all non-essential third-party plugins that are not part of the XStore package, as detailed here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Subsequent to this action, please clear your web browser’s cache before re-evaluating the site. It is conceivable that the issue at hand is being caused by one of these extraneous plugins.

Alternatively, if your site does not contain any data such as products, pages, posts, or other content, we suggest performing an import on a clean WordPress installation. You can accomplish this by utilizing the WordPress Database Reset plugin available at https://wordpress.org/plugins/wordpress-database-reset/. This tool enables you to eliminate all current content and start anew with a fresh installation.

Should you opt for the reset, kindly inform us of the specific demo you wish to import, and we will provide the necessary assistance.

Please also indicate your preference between WPBakery and Elementor.

We eagerly await your response.

Best Regards,
The 8Theme Team

Hello, @tricom.admin,

We appreciate your prompt reply.

1/ Upon reviewing your website, we have noticed that the current versions of the XStore theme and the XStore Core plugin in use are outdated. To ensure optimal performance and security, we strongly advise that you update both the XStore theme and the XStore Core plugin to the latest versions available.

For your convenience, you can review the change log for the latest updates here: https://xstore.8theme.com/update-history/
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ Could you please check how it works when Advanced cart/checkout Layout is disabled in Xstore > Theme Options > WooCommerce > Cart/Checkout Layout?

3/ We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three. This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.