I changed domain name and site its funny

This topic has 7 replies, 2 voices, and was last updated 3 months, 2 weeks ago ago by Tony Rodriguez

  • Avatar: Narcisus
    Narcisus
    Participant
    March 26, 2024 at 19:05

    I changed the domain and an error appears in the lower right corner.
    I don’t have an add to cart button. only text appears
    I know that the theme is not to blame for my problems, but I don’t know what to do.
    Please check. thank you!

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    6 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 27, 2024 at 06:48

    Hello, @Narcisus,

    Thank you for contacting us and for using XStore.

    1/ We have identified that the issue is related to a Google reCAPTCHA, which appears to be originating from a plugin. We kindly request that you systematically deactivate each third-party plugin on your website, one at a time, and then verify if the problem persists after each deactivation. https://imgur.com/d0Do60C

    2/ For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, (9.3.1) and core plugin (5.3.1) , to ensure optimal performance of your site. https://xstore.8theme.com/update-history/

    You can find detailed instructions for updating the theme at the following link: https://xstore.helpscoutdocs.com/article/63-theme-update

    We kindly recommend that you take a complete backup of your site before proceeding.

    We appreciate your patience and understanding. If you have any further questions or require additional assistance, please let us know.

    Best Regards,
    8Theme’s Team

    Avatar: Narcisus
    Narcisus
    Participant
    March 27, 2024 at 07:34

    PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
    Cant update theme
    And the email builder send mails only with text (orders emails)

    Files is visible for topic creator and
    support staff only.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 27, 2024 at 07:48

    Hello, @Narcisus,

    Please read and follow the steps written in our theme documentation here: https://xstore.helpscoutdocs.com/article/181-troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update

    Please always create new topic for new issues on our support forum to avoid any inconvenience.

    Thank you for your understanding and cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Narcisus
    Narcisus
    Participant
    March 27, 2024 at 07:58

    it did not work with re-registration of the theme
    I’m new and I don’t know how to update with FTP
    What other repair methods are there?

    Avatar: Narcisus
    Narcisus
    Participant
    March 27, 2024 at 08:13

    FTP credentials in private

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 27, 2024 at 08:20

    Hello, @Narcisus,

    We are pleased to inform you that we have successfully updated the XStore theme to the latest version on your website. To ensure optimal performance and to view the changes, we kindly ask that you clear your browser cache before revisiting the site.

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

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