Hello, @zenoshk,

We are pleased to inform you that the issue you were experiencing with your website has been successfully resolved.

We would like to express our gratitude for granting us access to your wp-admin. This enabled us to address the problem effectively. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

As part of the solution, we have incorporated a new widget within the Appearance > Widgets section of your WordPress dashboard. Subsequently, we configured the header builder to select this specific widget, which has rectified the issue at hand.

For your convenience, we have provided a reference image that illustrates the adjustments made. You can find this image in the uploaded file area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @ryan,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello, @Jennifer,

Great to hear that you were able to fix the issue! If you have any more questions or if there’s anything else We can help you with, feel free to let us know.

Have a nice day!

Best regards,
The 8Theme Team

Hello, @ryan,

Thank you for contacting us and for using XStore.

We kindly request that you disable the following options: “Mobile Optimization” under XStore > Theme Options > General/Layout

And “Remove Query Strings From Static Resources.” under XStore > Theme Options > Speed Optimization After doing so, please clear your mobile browser’s cache and verify the outcome.

We trust this will resolve your issue.If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Yours sincerely,
The 8Themes Team

Hello, @luc,

We are pleased to inform you that we have completed our assessment of your website. Upon review, we found that it is functioning optimally. For your reference, we have attached a screenshot of the site as it appears on our end: https://ibb.co/qBfKzcT.

It appears that the issue you are experiencing may be related to the cache. We kindly suggest that you clear your site’s cache as well as your browser’s cache before revisiting the website.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Luis,

In WooCommerce, the “thank you” page, also known as the order received page, is automatically generated by default. The URL for this page typically follows this format:

https://yourdomain.com/checkout/order-received/

If you haven’t customized this URL or the page itself, it should be accessible using the above format with your domain name. When a customer successfully completes a purchase, WooCommerce automatically redirects them to this page.

If you’ve customized the permalink structure or the page settings, the URL might be different. You can check your WooCommerce settings under WooCommerce > Settings > Advanced > Page Setup to see if any customizations have been made to the “Checkout” page or the “Order received” page.

Best Regards,
The 8Theme Team

Hello, @Art Cake,

We are pleased to inform you that the issue you reported has been successfully resolved. To view the changes on your site, we kindly ask that you clear your browser’s cache before revisiting the webpage.

Our team has made the necessary adjustments to the product categories element settings, which should address the concerns you raised. For your convenience, we have attached images to this email to serve as a reference for the modifications made.

https://ibb.co/5MmLDN1
https://ibb.co/hgGkZmH
https://ibb.co/W0h4vjc

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us. We are here to help.

We trust that these changes will enhance your experience and we look forward to your confirmation that everything is functioning as expected.

Best regards,
The 8Theme Team

Hello, @Marco A Jimenez,

Thank you for contacting us and for using XStore.

1/ We would like to inform you that the behavior you have encountered is by design. The product names are categorized under “texana,” and as a result, searches for “texanas” may not yield any results. This is the default functionality of our system.

For your convenience, we have provided a visual reference which can be viewed at the following link: https://ibb.co/74dsVC3

Additionally, Our theme has search by the products, product SKU, pages, posts (Theme Options > Header builder > Search). If you want to have any other types of search (by category title, tags etc) you can use an additional plugin or submit additional customization requests https://www.8theme.com/account/#etheme_customization_panel

We hope this information is helpful.

2/ Upon conducting a thorough search for the (sombrero) product within your website, we regret to inform you that we were unable to locate any relevant items on either end. This discrepancy appears to be related to a caching issue on your side.

We kindly request that you clear your cache completely and perform another search to see if the issue persists.

For your convenience, we have attached an image to serve as a reference. https://ibb.co/vQCbj3m https://ibb.co/17DJXG3

Should you require any further assistance or clarification, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Phoenixtalia,

Thank you so much for purchasing our theme and contacting our support center.

Please be advised that the shipping functionality is provided by the WooCommerce plugin, Please contact WooCommerce plugin support for assistance. which support forum can be found at the following URL: https://wordpress.org/support/plugin/woocommerce/

We hope this information is helpful.

Kind Regards,
8theme team

Hello, @TopGuides,

Thank you for contacting us and for using XStore.

To address your concern, we kindly request that you insert the custom CSS code into your website. This can be accomplished by navigating to the following location within your website’s dashboard: XStore > Theme Options > Theme Custom CSS > Global CSS. https://www.w3schools.com/css/css_table.asp

For your convenience, we have provided images as a visual guide to assist you with this process. https://ibb.co/XjSwMmN https://ibb.co/hLfz98h https://ibb.co/0t5LZt6

We hope you find this information helpful. Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Blokey,

Thank you for contacting us and for using XStore.

Do you mean this: https://ibb.co/fF5zNty

Kindly proceed with the following steps to insert the provided CSS code into your XStore theme. Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS, and paste the code therein.

.sidebar-widget.widget_product_categories .widget-title {
    background: black !important;
}

Please note that within the CSS code, you have the flexibility to alter the color to suit your preferences.

Should you require assistance with a different matter, or if the issue pertains to altering the background color in a specific section, we would greatly appreciate it if you could furnish us with a screenshot of the area in question. This will enable us to provide you with more targeted support.

We look forward to your response and are here to assist you with any further inquiries.

Best Regards,
The 8Theme Team

Hello, @Benny Wong,

Thank you for using our theme and for contacting us.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
https://gtmetrix.com/reports/chilling.hk/Mhuc40xC/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://ibb.co/5RCXVxF & https://imgur.com/LLkFuPs

About your results on gtmetrix results:

-Efficiently encode images https://gtmetrix.com/efficiently-encode-images.html

– Avoid enormous network payloads – https://gtmetrix.com/avoid-enormous-network-payloads.html

-Reduce initial server response time https://gtmetrix.com/reduce-initial-server-response-time.html

-Properly size images https://gtmetrix.com/properly-size-images.html

-Eliminate render-blocking resources https://gtmetrix.com/eliminate-render-blocking-resources.html

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Lazy load:Lazy loading is a technique used to optimize web page performance by delaying the loading of certain elements until they are actually needed. It’s commonly used for images and other media to improve page load times.

For visual reference from your site : https://imgur.com/a/AO5ETbi

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @SS,

Should you prefer to display solely the Page Title on your website, omitting the breadcrumbs, we kindly ask that you follow the steps outlined below:

1. Navigate to the “XStore” section within your website’s dashboard.
2. Proceed to “Theme Options.”
3. Locate the “Theme Custom CSS” area.
4. Select the “Global CSS” option.
5. Copy the CSS code provided below and paste it into the designated field.
6. Ensure to save your changes by clicking “Publish.”

nav.woocommerce-breadcrumb span.delimeter {
    display: none !important;
}
nav.woocommerce-breadcrumb a {
    display: none !important;
}

We are optimistic that this guidance will effectively address your requirements. Should you have any further inquiries or require additional assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @Brunos,

Thank you for reaching out to us. We are pleased to provide you with a solution to address the issue you are experiencing.

To begin, please navigate to the ‘Appearance’ section, then select ‘Widgets’ from your dashboard. Here, you will need to create a new sidebar. We have already set up an example on your site for your reference, which includes the use of the Xstore Search Widget. You can view the setup here: https://ibb.co/tHWjDZq

Once you have created the new sidebar, proceed to ‘Xstore’ and then ‘Static Blocks’. You will need to edit the specific Static Block that is utilized on the Single Product page beneath the header. After editing, insert the sidebar element on that page and select the newly created sidebar that you established under ‘Appearance’ >> ‘Widgets’. An example of this configuration on your site can be found at the following link: https://ibb.co/4p1xXRb

We trust that these instructions will assist you in achieving the desired outcome. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Steklov,

Thank you for contacting us and for using XStore.

Should you desire to alter the term “Shop” within the breadcrumb navigation of your website, we kindly advise the installation of the Loco Translate plugin. Upon successful installation, please proceed to modify the language file associated with the XStore theme to reflect your specific requirements. Ensure to save your settings after making the necessary changes.

For your convenience, we have included a visual reference to assist you with this process. https://ibb.co/pL06Jwj & https://ibb.co/Sd8HKqD

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We hope you find these instructions beneficial. Should you require further assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team