Hello, @Nicolo,

We kindly request that you proceed with the creation of a new static block utilizing Elementor. Please incorporate the category widget within this block, ensuring that its design closely resembles the example provided in the screenshot we have shared.

Afterwards, we kindly ask that you follow these steps:

1. Go to ‘XStore’ on your dashboard.
2. Proceed to ‘Theme Options’.
3. Select ‘WooCommerce’.
4. Navigate to ‘Shop’ and then ‘Shop Page Layout’.
5. Locate ‘Banner Position’.
6. Choose ‘Above all the shop content (full-width)’ from the available options.
7. Ensure to click ‘Publish’ to save the changes.

For your convenience, we have included an image to serve as a visual guide for the aforementioned process. https://imgur.com/FlV5kWZ

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Nicolo,

Thank you for reaching out to us with your concern.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can take a closer look at your settings and help you.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Daniyal,

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your website to observe the changes.

Our technical team has implemented an update to the custom PHP code within the functions.php file, which has addressed the problem you were experiencing. You should now see that the review count is correctly displayed across all pages.

2/ For product label badge, We kindly request that you insert the following custom CSS code into your website. Please navigate to XStore > Theme Options > Theme Custom CSS > Global CSS to do so.

body .onsale {
    transform: skewX(330deg);
}

We trust this will assist you effectively.

Best regards,
The 8Theme Team

Hello, @Daniyal,

Thanks for the help, but the review star counts that were showing in front of the review stars on the home page and shop page have been removed.
https://gyazo.com/2a9115469a85bcdd3cad058a21d0edbc

We would like to inform you that the review star counts are not displayed by default on the homepage and shop page of your website. This stems from the custom code that was inserted into the functions.php file.

As mentioned in our previous correspondence, we have commented out the custom PHP code that was added to the functions.php file to address this matter.

We trust that this clarifies the situation for you.

Best regards,
The 8Theme Team

Hello, @filmguerilla,

Thank you for contacting us and for using XStore.

1/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.
2/ To address the concern you have encountered with the Elementor plugin, we kindly request that you refer to the official documentation provided by Elementor. The following link will direct you to the relevant guide that outlines the necessary steps to resolve the issue with the widget panel not loading: https://elementor.com/help/elementor-widget-panel-not-loading/

We hope you find this resource to be valuable and that it effectively assists you in troubleshooting the problem. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Dylan,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @KareemRaheem,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide URL of the page on which you are facing the issue and provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can take a closer look at your settings and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Omega Panama,

Thank you for providing wp-admin access.

We are pleased to inform you that the issue you were experiencing has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your website to confirm that the solution is effective.

Additionally, please be advised that we have deactivated the Wordfence Security plugin on your site, which has addressed the concern. We encourage you to verify the changes by attempting to edit a page with Elementor.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Dylan,

Thank you so much for purchasing our theme and contacting our support center.

1/ Enable Off-Canvas/Popup Cart, Please navigate to XStore > Theme options > Header builder > Cart > Content Type > Select off-canvas and publish it

Please find the attached image for your reference. https://imgur.com/DEFmTfv

2/ Enable wishlist Count in Header, Please navigate to XStore > Theme OPtions > Header builder > Wishlist > Quantity > Turn on and publish it.

Please find the attached image for your reference. https://imgur.com/GSlY1oP

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Support Team

Hello, @sunanda,

Thank you for your response.

We did not officially test or confirm compatibility with any particular plugin. In such cases, you have the flexibility to try different plugins, but own risk.

Thank you for your cooperation and understanding in this matter.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @KareemRaheem,

Thank you so much for purchasing our theme and contacting our support center.

Should you desire to deactivate the old Single Product Builder within your XStore theme, we kindly ask that you follow the steps outlined below:

1. Access your WordPress dashboard.
2. Navigate to ‘XStore’ followed by ‘Theme Options’.
3. Proceed to ‘WooCommerce’ and then ‘Single Product Builder’.
4. Locate the option to ‘Turn OFF’ the feature.
5. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have provided a visual guide in the attached image to assist you with this process. https://imgur.com/5lMmKwu

Furthermore, we highly recommend that you familiarize yourself with our comprehensive theme documentation, which offers detailed insights into utilizing XStore builders, including the Single Product Builder with Elementor. You can access this valuable resource at the following link: [XStore Single Product Builder with Elementor Documentation](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Qilah,

We appreciate your prompt reply regarding the matter at hand.

Upon reviewing your website, we have observed that only a single button is currently visible. We kindly suggest that you clear your browser’s cache to ensure that the display is updated correctly. For your convenience, we have provided a reference image in the private content area to assist you with this process.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Allen,

Thank you for reaching out! we haven’t officially tested any specific ones ourselves. However, you’re welcome to explore available options and we recommend thoroughly researching any plugin you’re considering to ensure it meets your needs. If you have any further questions or need assistance, feel free to let us know. We’re here to help!

Best Regards,
The 8Theme Team

Hello, @MRobinson2872,

1/ Could you please check how it works with default WordPress themes like (Storefront) under WP-dashboard > Appearance > Themes, to understand is it our theme issue or not? Let us know the result.

Looking forward to collaborating with you.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind regards,
The 8Theme Team

Hello, @Rodlens Hora,

Thank you for reaching out to us with your query

To modify the font-size of your blog title, kindly follow the steps below:

1. Navigate to Xstore > Theme Options > Theme Custom CSS > Global CSS.
2. Copy and paste the following CSS code:

.blog-post .post-heading h2 a {
    font-size: 15px !important;
}

Please note that you can adjust the ‘font-size’ value to suit your preference.

We trust that this will resolve your issue.

Best Regards,
8Theme’s Team.