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Product page on the mobile devices is not working.

This topic has 2 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Tony Rodriguez

Ruwaifi Studio Ltd

Participant

March 18, 2024 at 08:15

https://mayfairlinen.com/shop/throw-pillow/down-alternative-throw-pillow/

mobile images are infinite scrolling and also sometime mobile page is not loading. https://mayfairlinen.com/shop/home-kitchen/bedding/new/

please solve that. we just imported demo and now we are ready to go live but product page is not working now.

i tested also with disabled all plugins. but still same issue

#387290 Copied Theme version: 9.2.9

1 Answer

Tony Rodriguez

Support staff

March 18, 2024 at 11:36

Hello, @Ruwaifi Studio Ltd,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that we have conducted a thorough review of your website using a personal mobile device and have not encountered any issues. To provide you with a clear reference, we have captured a video demonstration of our findings. You may view this video in the private content area designated for your convenience.

If the issue persist on your end, please let us know on which mobile device you are facing the issue and Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Additionally, We kindly request that you provide us with your WordPress administrative access credentials in the designated private content area. This will enable us to thoroughly examine your settings and offer the necessary assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#387329 Copied
Tagged: mobile woocommerce issues, product page errors, woocommerce mobile troubleshooting, woocommerce templates fix, wordpress mobile solutions, wordpress templates repair
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