Hello, @jhawker81,

We are pleased to inform you that the issue you were experiencing with your website has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

During the course of our troubleshooting, we found it necessary to deactivate the following plugins: Security Optimizer, SiteGround Central, and Speed Optimizer. This action was taken to ensure the stability and functionality of your website.

For your convenience, we have provided a screenshot in the private content area to serve as a reference for the changes made.

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @manasi,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Simon,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your reference, we have enabled the “Hide out of stock items” option within the WordPress dashboard. You can find this setting by navigating to WooCommerce > Settings > Products > Inventory.

Please find the attached image for further guidance. https://imgur.com/HOsQqSl

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, @jhawker81,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @JustBrian,

Thank you for contacting us and for using XStore.

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

2/ Make sure that the problem is not caused by custom changes in files.

Let us know the results.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, @Alin,

Thank you so much for purchasing our theme and contacting our support center.

Should you be utilizing the Single Product Builder (old version), we kindly request that you proceed as follows to update your background image:

1. Access the ‘XStore’ section.
2. Proceed to ‘Theme Options’.
3. Navigate to ‘WooCommerce’.
4. Select ‘Single Product Builder’.
5. Click on ‘Breadcrumbs’.
6. Choose ‘Background Image’.
7. Upload the desired image in accordance with your specifications.
8. Ensure to publish the changes to effectuate them.

For your convenience, we have provided a visual reference below. https://imgur.com/gbV8pLO

We hope you find these instructions beneficial.

Warm regards,
The 8Theme Team

Hello, @Charlie,

Thank you for your response.

To address your concern, we kindly ask that you follow the steps outlined below:

1. Go to “XStore” and select “Theme Options”.
2. Proceed to “Header Builder” and click on “Cart”.
3. Locate “Item Background (Hover) Color” and continue to “MINI-CART DROPDOWN”.
4. Choose “WCAG Color” and adjust it according to your preferences.
5. Once completed, please ensure to publish the changes.

For your convenience, we have included a reference image in private content area to guide you through the process.

We hope you find these instructions helpful. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @narissi,

Thank you for your response.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

We kindly request that you provide us with the URL of the product page where you are encountering difficulties. Additionally, we suggest that you follow the troubleshooting steps previously outlined, which include temporarily deactivating any third-party plugins. Please ensure that you create a backup of your site before proceeding with these steps to backup your data.

Furthermore, for us to assist you more effectively, we would appreciate it if you could grant us access to your site’s wp-admin. You may securely share your login credentials in the private content area designated for this purpose.

We kindly recommend that you take a complete backup of your site before proceeding.

Your cooperation is greatly appreciated, and we are committed to resolving your issue promptly.

Best regards,
The 8Theme Support Team

Hello, @Niddy,

Thank you for reaching out to us with your query regarding the Wishlist functionality on your website.

1/ We invite you to view the instructional video at the following link: https://youtu.be/ZyjZ-vCx0pE. This video will guide you on how to convert the Dynamic Wishlist page into a static one by utilizing our provided shortcode.

We would like to inform you that the URL for the wishlist page can be https://blackpearlspro.com/xswpspa/wishlist/ or https://blackpearlspro.com/xswpspa/my-account/?et-wishlist-page.

We hope this helps.

Best Regards,
The 8Theme Team

Hello, @Natasa,

Thank you for contacting us and for using XStore.

We have conducted a thorough review of your website using a personal mobile device and are pleased to report that we did not encounter any issues during our assessment. To assist us in addressing your concerns more effectively, could you kindly specify the make and model of the mobile device on which you are experiencing difficulties?

Furthermore, for a more comprehensive understanding of the problem, we would greatly appreciate it if you could capture a video recording that demonstrates the issue in question. Once recorded, please upload the video file to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

Additionally, please provide your site wp-admin access in private content area so that we can take a closer look at your settings and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Your cooperation in this matter is highly valued, and we look forward to resolving any issues you may be facing at the earliest convenience.

Best Regards,
8Theme’s Team

Hello, @smalameri,

Thank you for your response.

In order to address your concern, we kindly request that you refer to the detailed instructions provided in our theme documentation. You can access the relevant guide for enabling user registration on your website by following this link: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/.

We are confident that the steps outlined in the documentation will assist you in resolving the issue at hand. Should you require any further assistance, please do not hesitate to reach out to us.

We appreciate your cooperation and look forward to ensuring a seamless experience for you.

Best Regards,
The 8Theme Team

Hello, @Charlie,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Gedeon Lidorio,

1/ We are writing to inform you that we have encountered difficulties when attempting to utilize the FTP access credentials that were provided to us. Unfortunately, it appears that the current credentials are not functioning as expected.

For your convenience, we have included a screenshot of the issue within the private content area of our communication platform. This visual reference should help in diagnosing the problem more effectively.

We kindly request that you review the provided credentials and ensure their accuracy. If necessary, please do not hesitate to reach out to your hosting provider for further assistance in resolving this matter.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Should you have any questions or require additional information from our end, please feel free to contact us.

We appreciate your prompt attention to this issue and look forward to a swift resolution.

Best Regards,
The 8Theme Team

Hello, @narissi,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Ebrahim,

You’re welcome! If you have any further questions or need assistance with anything else, feel free to ask!

Have a nice day.

Best Regards,
The 8Theme Team