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This error ‘Please choose product options by visiting…’ occurs while adding to cart please help

This topic has 6 replies, 2 voices, and was last updated 1 months ago ago by Tony Rodriguez

narissi

Participant

March 25, 2024 at 02:16

Can’t add product to cart

#388396 Copied Theme version: 9.3

5 Answers

Tony Rodriguez

Support staff

March 25, 2024 at 06:57

Hello, @narissi,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#388408 Copied

narissi

Participant

March 25, 2024 at 15:25

Hello;

If i try that, will it affect performance or SEO ?

#388528 Copied

narissi

Participant

March 25, 2024 at 17:35

Hello

Please get back to us;

Thank You;

#388560 Copied

narissi

Participant

March 25, 2024 at 18:16

Other variable products dont seem to have the same issue;

#388569 Copied

Tony Rodriguez

Support staff

March 26, 2024 at 06:13

Hello, @narissi,

Thank you for your response.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

We kindly request that you provide us with the URL of the product page where you are encountering difficulties. Additionally, we suggest that you follow the troubleshooting steps previously outlined, which include temporarily deactivating any third-party plugins. Please ensure that you create a backup of your site before proceeding with these steps to backup your data.

Furthermore, for us to assist you more effectively, we would appreciate it if you could grant us access to your site’s wp-admin. You may securely share your login credentials in the private content area designated for this purpose.

We kindly recommend that you take a complete backup of your site before proceeding.

Your cooperation is greatly appreciated, and we are committed to resolving your issue promptly.

Best regards,
The 8Theme Support Team

Please contact administrator
for this information.

#388605 Copied
Tagged: adding to cart, best selling, error solutions, product options error, product selection, woocommerce help, woocommerce themes
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