Tony Rodriguez

Hello, @lassadmin,

Thank you so much for purchasing our theme and contacting our support center.

1/ We are delighted to inform you that the issue you reported has been successfully resolved. The resolution involved deactivating the “Litespeed cache plugin” and implementing specific CSS code modifications.

Please find the CSS code added below, which you can locate in the Xstore > Theme Options > Theme Custom CSS > Global CSS:

1. **Product Archive Products Border Radius Removal:**

   .elementor-2007 .elementor-element.elementor-element-416b5929 .etheme-product-grid-item {
       border-radius: 0px !important;
   }

2. **Related Products Border Radius Removal:**

   .content-product {
       border-radius: 0px !important;
   }

For your reference, please review the images provided in the private content area:

2/ Upon reviewing the Additional Tabs Section, it has come to our attention that the custom CSS code you implemented is responsible for the blue background color and border radius on the active tabs. To address this, we have commented out the active tab code located in Xstore > Theme Options > Theme Custom CSS > Global CSS.

For your reference, please review the following images which illustrate the changes:
– [Image 1](https://paste.pics/edit/R3AQN)
– [Image 2](https://paste.pics/edit/R3ARQ)

We hope this information proves helpful to you. Should you require further assistance or have any more queries, please feel free to contact us. We are committed to providing you with the support you need.

Best Regards,
The 8Theme Team

Hello, @amna,

Thank you for your response.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. Our team has edited the settings by adjusting the “Set Overflow” to “Default” and updating the system accordingly.

For your reference, we have uploaded images that illustrate these changes in the private content area of our website.

2/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with Gtmetrix https://gtmetrix.com/ . This tool can provide you with actionable recommendations to further enhance your website’s performance.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @nomi,

Thank you for reaching out to us with your concerns.

We are pleased to inform you that a solution to your issue has been provided. Kindly refer to the following link for detailed information: (https://www.8theme.com/topic/i-am-doing-any-changes-on-theme-is-not-appearing/#post-397802)

Please avoid creating duplicate topics for the same issue to ensure a smooth and efficient support process.

We hope you find this information useful. Should you need any further assistance, please feel free to contact us. We are committed to providing you with the necessary support.

Best Regards,
The 8Theme Team

Hello, @Rave3DTech,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please downgrade Php version 8.2.19 to 8.0 or 8.1 and Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set Php version 8.0 or 8.1 and the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and check again.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Kore,

Thank you for providing wp-admin access.

We noticed that you are using local color attributes, that is the main reason, the color swatches did not change variation gallery images. There are two types of swatches: local and global. For a more detailed understanding, we encourage you to read the following article: [Variation Swatches](https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches/).

We would like to inform you that the “Theme Variations and Swatches” feature is compatible exclusively with Global Attributes and does not support local product attributes.

To utilize the color attributes of squares and circle for global color variations, please follow the steps outlined below:

1. Navigate to your Dashboard and select ‘Products’.
2. Click on ‘Attributes’, then ‘Color Attributes’, and choose ‘Edit’.
3. In the ‘Type’ field, select the desired ‘Type Value’.
4. Click “Update” to save your changes.

For your reference, an illustrative image has been provided in the private content area.

We hope this information is helpful. Should you require further assistance or have any questions, please feel free to contact us. We are committed to providing you with the support you need.

Best regards,
The 8Theme Team

Hello, @Miya,

1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

2/ Provide FTP access and the URL of page where the problem is visible.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Alpha111,

1/ https://paste.pics/R2XB3 https://paste.pics/R2XB6

2/ https://paste.pics/R2XB7 https://paste.pics/R2XBC

3/ Custom Tabs can be added in the following way: https://prnt.sc/2_wVaYbDNK2q > https://prnt.sc/Ser8Rch4g5xU (Theme options) , https://prnt.sc/6QWHOq-J8e1X > https://prnt.sc/s_daqksNCSA4

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
The 8Theme Team

Hello, @Sam,

Thank you for contacting us and for using XStore.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Alpha111,

We are pleased to inform you that after a comprehensive review of your website, we have found that the header, wishlist, and cart popup functionalities are operating correctly without any issues.

Please note that if you have experienced occasional discrepancies, these may have been caused by cache-related problems.

Should you require further assistance or have any questions, please feel free to contact us. We are committed to providing you with the support you need.

Best regards,
The 8Theme Team

Hello, @Zenka,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to revisit your site after clearing all cache to confirm that everything is functioning as expected.

Please note that we have temporarily deactivated the WP-Rocket cache plugin on your site as part of the troubleshooting process. This action appears to have addressed the issue, which was related to the caching system.

We hope this resolution meets your satisfaction. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Onestop Studio,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that after recent updates to your website’s wiring, the list layout on your shop page is now functioning correctly. For verification, we have recorded a demonstration video which is available in the private content area of your account.

Furthermore, this video will guide you on how to configure the list layout on the shop page effectively.

We trust you will find this information useful. Should you require any further assistance or have any questions, please feel free to contact us at your convenience.

Best Regards,
The 8Theme Team

Hello, @napfun,

We are writing to confirm that the issue you reported has been successfully resolved. The color swatches are now correctly displayed below the product titles on the shop page.

For your reference, we have included a screenshot in the private content area of our correspondence.

We trust that this resolves your concern, and we thank you for providing the necessary wp-admin login details to address this matter efficiently.

Should you require further assistance or have any additional questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @amna,

Thank you for contacting us and for using XStore.

1/ We have completed a thorough review of your website and are pleased to inform you that we did not encounter any issues. The pages edited with Elementor are functioning correctly.

For your reference, we have uploaded a screenshot in the private content area of our correspondence.

We kindly ask that you clear your browser’s cache and verify the changes on your end.

2/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with Gtmetrix https://gtmetrix.com/ . This tool can provide you with actionable recommendations to further enhance your website’s performance.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @ThomasRa,

Thank you for your response.

To solve the problem, please rename xstore-fr.po and xstore-core-fr.po to xstore-fr_FR.po and xstore-core-fr_FR.po

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @TheOne,

Thank you for reaching out to us with your concern.

We are delighted to assist you with displaying specific products in the product carousel. Please refer to the following solution detailed in our support forum: [Custom Order for Products Grid Using List of IDs](https://www.8theme.com/topic/custom-order-for-products-grid-using-list-of-ids/#post-375907).

For additional information, you may also follow this thread: [Products Carousel – Custom Order of Products](https://www.8theme.com/topic/products-carousel-custom-order-of-products/#post-377920).

We appreciate your understanding and cooperation. Should you need any further assistance or have any questions, please feel free to contact us. Our team is here to support you.

Kind regards,
The 8theme Team