Hello, @jimmy-17,

To solve your issue, please follow the next steps.

1/ For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, (9.3.3) and core plugin (5.3.3) , to ensure optimal performance of your site. https://xstore.8theme.com/update-history/

You can find detailed instructions for updating the theme at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We kindly recommend that you take a complete backup of your site before proceeding.

2/ We have checked your site and found that in Chrome browser console (Failed to load resource: the server responded with a status of 500 () )

500 errors are server errors originating from your website’s server environment.
It is independent of our theme. Please contact your service provider and ask them to fix it.

Thank you for your understanding. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello, @PS,

We would like to express our gratitude for sharing the video with us.

We regret to inform you that we are currently experiencing difficulties accessing your website. For your reference, we have attached an image that illustrates the issue. https://imgur.com/UBEmVuu

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @jimmy-17,

Thank you for contacting us and for using XStore.

1/ For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, (9.3.3) and core plugin (5.3.3) , to ensure optimal performance of your site. https://xstore.8theme.com/update-history/

You can find detailed instructions for updating the theme at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We kindly recommend that you take a complete backup of your site before proceeding.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

We appreciate your patience and understanding. If you have any further questions or require additional assistance, please let us know.

Best Regards,
8Theme’s Team

Hello, @ryan@rrwebdesign.co.uk,

Thank you for contacting us and for using XStore.

1/ Please navigate to WP-dashboard > WooCommerce > Settings > Accounts & Privacy > XStore “My account” page settings > you can change “Products type” as none and save settings. https://imgur.com/SaRabVV

2/ The “My Account” page comes from WooCommerce plugin, There are no such settings, by default. Contact support of WooCommerce plugin to get advice. which support forum can be found at the following URL: https://wordpress.org/support/plugin/woocommerce/

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello, @ryan@rrwebdesign.co.uk,

Thank you for reaching out to us with your request. We understand that you would like to change the terminology from “wishlist” to “favourites” across your site. To assist you effectively, we would need a bit more information about where you have made the changes and where you are still seeing the original wording. Please provide screenshot and URL of the page for my better understanding.

If you could please provide us with the details of the steps you have taken so far, as well as any specific areas where the term has not been updated, we will be better equipped to guide you through the process of making these changes consistently throughout your site.

We appreciate your patience and cooperation in this matter. Looking forward to your response so we can resolve this issue promptly.

Best Regards,
8Theme’s Team

Hello, @Atif Munir,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Sam,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Martin,

1/ The categories on the Shop Page are sourced from the product > categories section. You can reorder the categories there and the changes will be reflected in both the mobile and desktop versions. Please follow the steps below.

A/ You can rearrange the product categories in the sidebar by going to Appearance > Widgets in your WordPress dashboard. Please refer to the screenshots provided for further assistance.

http://prntscr.com/tpy9a7
http://prntscr.com/tpy9ux

B/ You can edit product categories under Dashboard > Product > Categories, where you can set the category order according to your needs. For a better reference, please watch this video: https://www.veed.io/view/d521d66c-81ea-433b-99cd-73f2040c618d?sharingWidget=true&panel=share

2/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

We hope this information is useful. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @bistypl,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your reference, we have implemented the necessary CSS code within the XStore theme options, specifically in the “Theme Custom CSS” section under “Global CSS.”

Additionally, we have provided images in the private content area for your convenience.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Ibrahim Khalil,

Should you encounter any difficulties or require assistance, we encourage you to contact us without delay. Our dedicated support team is on standby to provide you with the necessary help.

Have a nice day!

Warm regards,
The 8Theme Team

Hello, @bistypl,

Thank you so much for purchasing our theme and contacting our support center.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/improving-user-experience-with-site-preloader/

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

We hope this information is helpful. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Glam.eu,

Thank you for contacting us and for using XStore.

Please be advised that when the ‘Variation Gallery’ is activated on a product page, the display will be limited to the Variation Image Gallery exclusively. This means that the product video and the standard product gallery will not be displayed concurrently with the Variation Image Gallery.

This is a default functionality. Changes require additional code customization.

We trust this information will be of assistance to you.

Best Regards,
8Theme’s Team.

Hello, @Rodlens Hora,

We would like to inform you that the attribute name is customizable, and you have the option to add a separator (colon “:”) to it. To make these modifications, please navigate to your WordPress Dashboard, then proceed to Products > Attributes > Configure Terms. Once there, select the option to edit the product color name and ensure to save your settings upon completion.

For your convenience, we have provided visual aids in the private content area to assist you with this process.

We trust that this guidance will effectively resolve your concern.

Warm regards,
The 8Theme Team

Hello, @Kombajn88,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your reference, the solution involved the addition of CSS code within the XStore > Theme Options > Theme Custom CSS > Global CSS section of your site’s administrative panel.

Additionally, we have provided an image in the private content area for your convenience, which should help illustrate the adjustments made.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Fabricehty,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you temporarily deactivate the following plugins on your website:

– Loginizer
– SpeedyCache Pro
– SpeedyCache

Once these plugins have been disabled, please re-evaluate your site to determine if the issue you are experiencing persists.

Should the problem continue, we would appreciate it if you could provide us with access to your site’s wp-admin area. For security purposes, please submit these credentials through a private content area.

This will enable us to examine your settings in greater detail and offer the necessary assistance to resolve the issue.

We kindly recommend that you take a complete backup of your site before proceeding.

We thank you for your cooperation and look forward to your prompt response.

Best regards,
The 8Theme Team