Hello, @Alpha111,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have observed that the product prices are currently displayed in the color #282D8F, and the crossed-out prices are shown in gray. For your reference, please view the image provided in the private content area.

To further assist you, could you please provide additional instances where the product price does not appear in #282D8F? Kindly include the Page URL and a screenshot for each instance so that we can investigate and provide the necessary support.

We appreciate your cooperation and look forward to your response.

Best regards,
The 8Theme Team

Hello, @Mike Durie,

Thank you so much for purchasing our theme and contacting our support center.

We are delighted to assist you with adding color variations to your product. For detailed guidance, please refer to the following article: [Variation Swatches](https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches/).

This resource will help you effectively create color options for your products. We trust you will find the information useful.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Onestop Studio,

1/ We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

We appreciate your understanding.

2/ To modify the icons for the Grid and List options, please insert the following CSS code into the designated section within your theme settings:

1. Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS.
2. Insert the following code:

.et-grid-2-columns:before { content: "\e955" !important; }

You can view the expected result via this link: [View Result](https://paste.pics/edit/R2XCY)

Additionally, you will need to update the content property with the appropriate icon code. For guidance on obtaining these codes, please refer to the following article: [XStore Icons](https://xstore.8theme.com/xstore-icons/).

We hope you find this information useful. Should you need any further assistance, please feel free to contact us. We are here to support you.

Best Regards,
The 8Theme Team

Hello, @Alpha111,

Thank you for contacting us and for using XStore.

We are pleased to inform you that you have the following options to customize tabs for your products:

1. You can add up to two global custom tabs by navigating to XStore > Theme Options > WooCommerce > Single Product Builder > Tabs. For your reference, please see the following images:
– [Global Custom Tab 1](https://imgur.com/zixnaFZ)
– [Global Custom Tab 2](https://imgur.com/Rowudv8)

2. Additionally, you have the ability to create an individual tab for each specific product. This can be done by going to Dashboard > Products > All Products > Edit Specific Product. For further details, please view the images below:
– [Individual Tab Setup 1](https://imgur.com/YoZxXSd)
– [Individual Tab Setup 2](https://imgur.com/TEWbTu0)

We hope you find this information helpful. Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Miya,

Thank you so much for purchasing our theme and contacting our support center.

To assist you effectively with the update of the XStore Core plugin on your website, could you kindly provide a screenshot of the issue you are encountering? Additionally, please grant us temporary wp-admin access by submitting the credentials in the private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to resolving this matter promptly.

Best Regards,
8Theme’s Team

Hello, @amna,

We are pleased to inform you that a solution to the issue you reported has been provided. We kindly ask you to review the detailed response by following this link: [https://www.8theme.com/topic/unable-to-edit-website-with-elementor-also-facing-very-low-page-reload-speed/#post-397597](https://www.8theme.com/topic/unable-to-edit-website-with-elementor-also-facing-very-low-page-reload-speed/#post-397597).

To ensure efficiency and avoid any inconvenience, please refrain from creating multiple topics regarding the same issue.

We hope you find the provided information useful. Should you need any further assistance, please feel free to contact us. We are committed to supporting you.

Best Regards,
The 8Theme Team

Hello, @Budeva,

Thank you for your prompt response.

1/ We regret to inform you that we are currently unable to access the backend of your website as the wp-admin credentials previously provided are not functioning.

2/ Upon reviewing your website, we have observed that the product images in .jpg format are displaying correctly. However, there appears to be an issue with images in .webp format.

We kindly suggest that you re-upload the product images in .jpg format and verify if this resolves the issue.

Should the problem persist, please provide updated wp-admin access credentials in the private content area. This will enable us to further investigate and assist you in resolving the issue.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Alpha111,

Thank you for contacting us and for using XStore.

Upon careful examination of your website, I am pleased to confirm that the header is functioning correctly. It does not overlap with the cart and wishlist pop-up in both normal and sticky states. For your reference, please view the images provided in the private content area.

Additionally, it appears that the issue may be related to cached data on your end. We kindly recommend that you clear your browser’s cache and access the site using a fresh browser session.

We hope you find this information useful. Should you require further assistance or have any more queries, please feel free to contact us.

Best regards,
The 8Theme Team

Hello, @vijay singh,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved through the activation of the parent theme, Xstore.

For your reference, please review the image provided in the private content area.

Should you require any further assistance or have additional inquiries, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Alan,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Danish,

Thank you for contacting us and for using XStore.

1/ Please read about backups in this article – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regarding your question about XStore, the theme itself does not include a built-in feature specifically for website backups, you need to use an additional plugin or contact your hosting provider. Many hosting providers offer backup services and may perform regular backups for their customers.

2/ We would like to inform you that the functionality concerning product tags originates from WooCommerce. For specialized assistance, we kindly recommend that you contact WooCommerce Support. They are best equipped to provide you with the necessary guidance and support.

Please follow this link to reach WooCommerce Support: [https://wordpress.org/support/plugin/woocommerce/]

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help.

Best Regards,
8Theme’s Team

Hello, @napfun,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Budeva,

Thank you so much for purchasing our theme and contacting our support center.

Please downgrade Php version 8.3 to 8.0 or 8.1 and Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set Php version 8.0 or 8.1 and the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and check again.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help.

Best Regards,
8Theme’s Team

Hello, @napfun,

Thank you so much for purchasing our theme and contacting our support center.

To address the concern you’ve raised, we kindly ask that you implement the following solution: please navigate to the XStore section, then proceed to ‘Theme Options’, followed by ‘Theme Custom CSS’, and finally, paste the provided CSS code into the ‘Global CSS’ area.

.etheme-product-grid-content {
    display: flex;
    flex-direction: column;
}
.etheme-product-grid-title {
    order: 1;
}
.etheme-product-grid-item .st-swatch-in-loop.st-swatch-popup:not(:last-child){
    order: 2;
}
.etheme-product-grid-content .price {
    order: 3;
}
.etheme-product-grid-categories {
    order: 4;
}
.etheme-product-grid-item .quantity-wrapper{
    order: 5;
}

We are optimistic that this will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @azicard,

You are welcome.

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team