Tony Rodriguez

Hello, @david yang,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly request that you read and adhere to the instructions provided in our theme documentation to ensure a smooth installation process. You can access the documentation at the following link: (https://www.8theme.com/documentation/docs/theme-installation/).

2/ https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please delete the demo content: https://paste.pics/RLWB5 and reimport the demo again on your site.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team.

Hello, @Elvis,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Tal,

Thank you for reaching out to us with your concern.

If you are currently utilizing a custom layout for your product archive pages, we kindly ask you to follow the instructions below to ensure optimal functionality:

1. Please visit our guide on using the XStore Products Archive Builder with Elementor for detailed steps: [XStore Products Archive Builder Guide](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

2. Navigate to the product archive template by selecting ‘XStore Builders’ > ‘Product Archive Builder’. Then, proceed to the ‘Edit’ column of the sidebar.

3. Click on ‘Advanced’ and then select ‘XStore Sticky Content’.

4. Enable the feature by turning it ‘On’ and remember to update the settings to apply the changes.

For your reference, images illustrating these steps are provided in the guide linked above.

We trust that these instructions will assist you in resolving your issue. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Tal,

Thank you for reaching out to us with your concern.

To assist you in customizing the layout and setting the column width for your XStore Products Archive using Elementor, we kindly ask you to refer to the detailed instructions provided in our theme documentation. You can access the guide by following this link: [XStore Products Archive Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

Please adjust the layout and column widths according to your specific requirements and proceed with the updates as necessary.

We trust this information will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Upphaar,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ Please read and follow the instruction written in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

2/ If you meant that you had a dollar currency symbol next to one of prices then it was caused by your own configuration where you set such currency symbol -> https://www.awesomescreenshot.com/image/49560230?key=bac9b62c976df38790d200ab58952852. You can remove it under Appearance > Widgets > Shop sidebar and the currencies will be displayed correctly.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Tal,

Thank you for contacting us and for using XStore.

We would like to inform you that it is not necessary to activate all options for theme speed optimization and cache plugins simultaneously. We recommend configuring the settings according to your specific requirements.

For detailed guidance, please refer to our theme documentation at the following links:

1. [How to Improve WP Rocket Settings with XStore](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/)
2. [Main Theme Options – Speed Optimization](https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/#Speed-Optimization-options-pAarP)

We trust this information will be helpful to you. Should you have any further questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Tal,

Thank you for contacting us and for using XStore.

To apply different quantity discounts to various products, please follow the steps outlined below:

1. Navigate to the product you wish to edit.
2. Click on ‘Edit Quantity Discounts’.
3. Select the ‘Custom’ option.
4. Enter the desired discount according to your requirements.
5. Ensure to publish the changes to make them effective.

For your reference, we have included a helpful image in the private content area of our website.

We trust this information will be of assistance to you. Should you require further support, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Zamgra_Legacy,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We kindly request that you update your XStore theme to the latest version (9.3.17) and the XStore core plugin to version (5.3.17). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

Afterward, please check again.

We trust these resources will assist you in updating your site smoothly.

Should the issue persist, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

Best Regards,
8Theme’s Team

Hello, @Safe Desires,

Thank you for your response.

We kindly request that you update your XStore theme to the latest version (9.3.17) and the XStore core plugin to version (5.3.17). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

Afterward, please check again.

We trust these resources will assist you in updating your site smoothly.

Best Regards,
8Theme’s Team

Hello, @Zito9,

We kindly request that you refer to the instructions provided in our theme documentation to assist you with the header modification process. You can access the documentation via the following link: [XStore Header Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/).

Please proceed with the following steps to update your header template:

1. Access your header template.
2. Navigate to the ‘Edit shopping cart’ section.
3. Locate the ‘View cart button’.
4. Disable this feature by turning it OFF.
5. Save the changes by updating the template.

For your convenience, an illustrative image has been provided here: [View Image](https://paste.pics/RML3C).

Should you require further assistance, please do not hesitate to contact us. We are here to help.

Best Regards,
The 8Theme Team

Hello, @Stezzie@30,

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to revisit your site after clearing your browser’s cache to see the changes.

For your reference, images have been uploaded to the private content area of our support forum.

2/ “429 Too Many Requests” errors, We kindly request your assistance in contacting your hosting provider to address these issues. Additionally, we would appreciate your help in disabling the two features shown in the following screenshot:

– https://prnt.sc/j0s4Jp6Ex2eK

To ensure efficient handling of any future issues and to avoid any inconvenience, please initiate a new topic for each distinct issue on our support forum. This will help us provide you with prompt and accurate assistance.

Best Regards,
The 8Theme Team

Hello, @bajrang,

Thank you for reaching out to us with your concern.

Thank you for providing us with the wp-admin access. Upon reviewing your site, we have identified that the shop page and the cart page are currently configured to be the same, which is causing operational issues.

To resolve this, we kindly request that you create a default archive page for the shop and a separate cart page within the WooCommerce plugin. Subsequently, please configure the cart page by navigating to: WordPress Dashboard > WooCommerce > Settings > Advanced.

For your reference, we have included relevant images in the private content area of our correspondence.

Additionally, we recommend reviewing the official WooCommerce plugin documentation to ensure optimal setup and functionality. You can access the documentation at the following link: [WooCommerce Documentation](https://woocommerce.com/document/woocommerce-pages/).

We hope this guidance proves helpful. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Elvis,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @mohammad,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We wish to inform you that we are currently unable to view the video as it appears to be missing from the designated private content area.

Could you please check and provide the necessary access or re-upload the video at your earliest convenience? Your assistance in resolving this matter would be greatly appreciated.

Additionally, Please check Theme Options > General > Site preloader https://paste.pics/R5ETN -or provide us with temporary wp-admin access.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello, @Ivana,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved. Kindly revisit your site after clearing your browser’s cache to see the changes.

We have deactivated the “XStore AMP” plugin under Dashboard, proceed to the “Plugins” section.

https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team