Tony Rodriguez

https://www.8theme.com/topic/i-am-getting-this-error-on-chrome-mobile-when-accessing-my-website/#post-408886

Hello, @Marion,

You are welcome! Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Have a nice day.

Best Regards,
8Theme’s Team

Hello, @Ameer,

Thank you for contacting us and for using XStore.

We are pleased to inform you that you can enhance your experience by using the Xstore product categories widget. Please feel free to adjust the settings according to your specific requirements.

For your reference, we have attached an image that illustrates the setup process.

We trust this will assist you effectively. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Marion,

Thank you for your response.

You are welcome!

3/ Please navigate to WP-dashboard > WooCommerce > Settings > Accounts & Privacy > XStore “My account” page settings > you can change or switch it off “Products type” as per your requirement and save settings. https://paste.pics/RDMTH

4/ Sure, Take your time.

6/ All links from the menu in the my-account-dashboard from woocommerce seem to point to the dashboard itself. Can you help me with this?

We are writing to inform you that your recent request was not entirely clear to us. To assist you more effectively, could you please provide a more detailed description of your specific needs or the desired outcome you are aiming for?

Thank you for your cooperation and understanding. We look forward to your response and are eager to assist you.

Also it is not possible to register as a client in the frontend.

Please read and follow the instruction written in our theme documentation here: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

7/ We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected on your end, please clear your browser’s cache and revisit your site.

Details of the resolution:
– We have modified the header using the XStore Builder. Specifically, the header template was edited under “Header Builder via Elementor.”
– The “Header Overlap” option has been disabled for the entire site.
– A duplicate header template was created and set with conditions to apply only to the home page/front page, where the “Header Overlap” option has been re-enabled.
– These changes have been updated accordingly.

For your reference, an image illustrating these adjustments has been uploaded to the private content area of our support forum.

We hope this resolves the matter to your satisfaction.

8/ We kindly request that you initiate a new topic for each issue on our support forum. This approach helps prevent any inconvenience and ensures you receive prompt assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Safe Desires,

Thank you for contacting us.

We recommend that you disable CDN and all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site (provide temporary wp-admin access). This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you more effectively.

Please ensure that you have a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @ethashots,

Thank you for contacting us and for using XStore.

1/ Could you please specify which custom code you would like to add to the sidebar? Additionally, could you clarify on which page’s sidebar you are referring to? For us to assist you effectively, it would be helpful if you could provide a detailed description of your requirements or the desired outcome.

Thank you for your cooperation. We look forward to your response so that we can proceed to assist you accordingly.

2/ We kindly request that you take a moment to carefully read and adhere to the instructions provided in our theme documentation regarding the integration of Social login. You can access the relevant documentation at the following link: https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

3/ We kindly request that you initiate a new topic for each distinct issue you encounter on our support forum. This practice helps prevent any inconvenience and ensures that you receive prompt and efficient assistance.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @Mahamud Hassan,

Thank you for your response.

To facilitate the creation of cPanel access, we kindly request that you contact your hosting provider directly. They are equipped to assist you efficiently with this process.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team

Hello, @bzzxzz,

Thank you for reaching out to us with your concern.

Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

Best regards,
The 8Theme Team

Hello, @Ameer,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are writing to inform you that your recent request was not entirely clear to us. To assist you more effectively, could you please provide a more detailed description of your specific needs or the goal you wish to achieve?

Thank you for your cooperation and understanding. We look forward to your response so that we can proceed to assist you promptly.

Best regards,
The 8Theme Team

Hello, @Mahamud Hassan,

Thank you for your response.

To assist you with importing the demo onto your site, we kindly request that you provide the cPanel login details. Please ensure that these details are submitted through the private content area for security purposes.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Marion,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ Regarding your inquiry about the translation of the “Addresses” tab and other English text within the My Account section of your website, we would like to inform you that this feature originates from the WooCommerce plugin. For assistance with this matter, we kindly suggest that you contact WooCommerce support directly at: https://wordpress.org/support/plugin/woocommerce/

2/ The menus on the My-Account page come from the WooCommerce plugin, This menu is Woocommerce functionality and the XStore theme does not have the option to change or customize that.

3/ To assist you more effectively, could you please provide a screenshot of the issue, highlighting the specific area of concern? This will enable us to understand the problem better and offer a more accurate solution.

Additionally, for us to examine your settings in detail, we kindly request that you provide your site’s wp-admin access credentials in the private content area of our support platform.

Thank you for your cooperation.

4/ To update the wishlist on your account page, we kindly request that you install the Loco Translate plugin on your website. Once installed, please proceed to navigate to Plugins, then edit the XStore core plugin language file according to your requirements and ensure to save the settings.

For detailed guidance, you may refer to our documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We trust this information will be helpful to you.

5/ You can remove items by clearing the fields in Woocommerce > Settings > Advanced. https://www.8theme.com/documentation/documentation/video-tutotials/woocommerce-account-settings/
Furthermore, we would recommend you contact support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
The 8Theme Team

Hello, @Russell Rahman,

Thank you for contacting us and for using XStore.

We would like to inform you that there are two types of header builders available:

1. Header Builder via Customizer
2. Header Builder via Elementor

Please note that if you are utilizing the Header Builder via Elementor, any modifications made through the Header Builder via Customizer will not be reflected or functional.

To ensure your changes are applied correctly, you must edit the header using Elementor. We kindly ask you to read and follow the instructions provided in our theme documentation, which can be accessed here: [XStore Header Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/).

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Hello, @Storee,

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

For your reference, the resolution involved commenting out the Custom CSS Code. This adjustment was made in the following location of your admin panel: XStore > Theme Options > Theme Custom CSS > Global CSS.

Additionally, we have provided images in the private content area for your reference.

Should you require any further assistance or have additional inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Javito,

To ensure efficient and organized support, we kindly ask that you initiate a new topic on our support forum for each distinct issue you encounter.

Please include all necessary details in your post, such as the URL of the page where you wish to modify the breadcrumb padding and margin. This information will help us address your concerns more promptly and accurately.

Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

Hello, @Amineo,

We noticed that you left a 4-star rating, and we’d love to understand how we can make your experience even better. Our goal is always to exceed your expectations, and your input is invaluable in helping us improve.

If there’s anything specific that didn’t meet your expectations or if you have any suggestions, please let us know. We’re committed to addressing any concerns you might have.

If you feel that our theme has met your needs and you are satisfied with our support, we would be incredibly grateful if you could consider updating your rating to a 5-star review. Your positive feedback not only helps us but also assists other users in finding our theme.

Thank you once again for being a part of our community!

Best regards,
The 8Theme Team