Tony Rodriguez

Hello, @bafana57,

Thank you for contacting us and for using XStore.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Recep,

Thank you for contacting us and for using XStore.

Unfortunately, the feature you are inquiring about is currently unavailable. However, we encourage you to propose this functionality for development. Please submit your suggestion via the following link:
https://www.8theme.com/taskboard/

Should your proposal garner sufficient support, we will consider implementing it.

Additionally, if you require customization, you may place an order through this link:
https://www.8theme.com/account/#etheme_customization_panel

Thank you for your understanding and cooperation.

Best Regards,
The 8Theme Team

Hello, @mukerrem,

Thank you for contacting us and for using XStore.

To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

Additionally, Let us know on which mobile device you are facing the issue and provide your site wp-admin access in the private content area so that we can take a closer look at your settings and help you.

We appreciate your cooperation and look forward to resolving your query promptly.

Best Regards,
8Theme’s Team

Hello, @nihal,

Thank you for your response.

To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

Best Regards,
The 8Theme Team

Hello, @Lyes,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that you can enhance your site’s functionality using the XStore General Tabs and Ajax Products Tabs widgets. These tools are designed to improve user experience and site efficiency.

For your reference, please visit the following links to view demonstrations and further details:

– General Tabs Element: (https://xstore.8theme.com/elementor/demos/minimal-fashion02/general-tabs-element/)
– Ajax Products Tabs Element: (https://xstore.8theme.com/elementor/demos/minimal-fashion02/ajax-products-tabs-element/)

2/ We kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-AKW4eSudBj – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

We hope you find these resources helpful. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Yitzhak,

Thank you so much for purchasing our theme and contacting our support center.

We are writing to inform you that your recent request was not entirely clear to us. To assist you more effectively, could you please provide a detailed description of your specific needs or the goal you wish to achieve?

Additionally, for us to better understand the issue, we kindly ask you to provide a screenshot of the problem along with access to your site’s wp-admin. Please ensure that you submit this information in the private content area to maintain security.

We are here to assist you and look forward to your response.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Kinja,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Kakiball,

To modify the color of the product count in the cart circle on your website, please follow the steps below to add the custom CSS code:

1. Navigate to XStore.
2. Select ‘Theme Options’.
3. Click on ‘Theme Custom CSS’.
4. Proceed to ‘Global CSS’.

Please insert the following CSS code:

@media only screen and (max-width: 767px) {
    .et-mobile-panel .et-quantity {
        background-color: #adf39e !important; /* You can change this color as per your requirement */
        color: #ea1b1b !important; /* You can change this color as per your requirement */
    }
}

Feel free to adjust the color values in the code to meet your specific requirements.

We hope this guidance is helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Kakiball,

Thank you for your response.

1/ We would like to inform you that you have the option to customize the background color of your header template. Please follow the steps outlined below to make the desired changes:

1. Navigate to XStore Builders.
2. Select ‘Header Builder’ via Elementor.
3. Click on ‘Edit Header Template’.
4. Proceed to ‘Edit Mobile Menu’.
5. Choose ‘Off-canvas/Dropdown’.
6. Change the background color as per your requirement.
7. Ensure to update the changes to save them.

For your reference, an image has been provided in the private content area

2/ We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected on your end, please clear your browser cache and revisit your site.

For your reference, we have uploaded relevant images in the private content area of our support portal.

Should you require further assistance, do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Alzain,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To see the changes, please clear your browser’s cache and then revisit your site.

Additionally, we have implemented an “Estimated Delivery Sale Booster” widget on the single product page template. This enhancement was made using the Elementor tool within the XStore Builders > Single Product Builder.

For your reference, we have attached an image that illustrates the modifications.

We hope this update enhances your experience. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and revisit your site.

For your reference, we have uploaded relevant images in the private content area of our support platform.

We hope this resolves your concerns. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Oliver,

Thank you so much for purchasing our theme and contacting our support center.

To adjust your site visibility settings, please navigate to WooCommerce > Settings > Site Visibility > select Live and save settings.

Afterward, Please check again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Safe Desires,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To prioritize the display of a product video on your product page, please follow the steps outlined below:

1. Navigate to the XStore section.
2. Click on ‘Theme Options’.
3. Select ‘WooCommerce’.
4. Go to ‘Single Product Page’.
5. Choose ‘Layout’.
6. Locate ‘Video Position’, select ‘First’, and then click ‘Publish’.

For your reference, please see the attached image which illustrates these steps. https://paste.pics/RN5EL

We trust this guidance will be of assistance to you. Should you have any further inquiries, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @DM661,

Thank you for your response.

1/ Sure, take your time to record a video and share it with us.

2/ We would like to kindly request that you set your PHP version to 8.0. Should a critical error occur following this update, Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Check fatal error info in WooCommerce > Status > Logs.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, @Elvis,

Thank you for your prompt response.

We have temporarily activated the XStore parent theme on your website and are pleased to report that we encountered no issues. The swatches are displaying correctly on the archive pages of your site.

This confirms that the issue resides within your child theme. We recommend consulting with your website developer to review your child theme, or consider installing a new child theme on your site.

We hope this resolves the issue. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team