Tony Rodriguez

Hello, @lare98,

Thank you for your response.

We would like to inform you that the styling and color settings located under “XStore > Theme Options > Styling/Colors” are applicable primarily to the theme’s default sections and buttons.

For detailed guidance on how to configure these settings, please refer to our theme documentation on Styling/Colors, available at: (https://www.8theme.com/documentation/docs/theme-options-styling-colors/).

Additionally, it is important to note that certain sections of your website pages may utilize elements from the Elementor plugin. To modify the colors of these sections, please use the color settings available within the Elementor page builder itself. The theme options will not affect sections created with the page builder.

We trust this information will assist you in managing your site’s appearance effectively. Should you have any further questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Mohammed Abrar,

Thank you for contacting us and for using XStore.

1/ To better understand and address your issue, could you please provide a URL of the page on which you are facing the issue and screenshot indicating the specific color changes you wish to implement on your website? This will help us in providing more targeted assistance.

2/ Furthermore, for a more thorough examination of your settings, we request that you securely provide your site’s wp-admin access credentials in the private content area designated for sensitive information.

Thank you for your cooperation. We look forward to assisting you promptly.

Best Regards,
The 8Theme Team

Hello, @iRockPod,

Thank you for your response.

Should you wish to modify the total price display on your website, kindly incorporate the following custom CSS code:

.bought-together-products .total-price {
    color: var(--et_dark-2-white);
    font-size: 2rem;
}

Additionally, if you require guidance on inspecting elements using Google Chrome, we recommend reviewing the article available at the following link: [Chrome DevTools Overview](https://developer.chrome.com/docs/devtools/overview).

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @lare98,

Thank you so much for purchasing our theme and contacting our support center.

Please follow the steps below to change the UI theme to white:

1. Navigate to XStore > Theme Options.
2. Proceed to User Preferences.
3. Click on UI Theme.
4. Select ‘White’ from the options available.
5. Click ‘Publish’ to apply the changes.

After completing these steps, kindly verify the changes.

For your reference, please see the image provided here: (https://paste.pics/RR5KV)

We hope this assists you in making the necessary adjustments. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @raj,

Thank you for your response.

1/ In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

2/ To put a discount rate on the product page, Please read woocommerce documentation here:
https://woocommerce.com/posts/run-woocommerce-sale/#:~:text=To%20do%20this%2C%20go%20to,front%20end%20of%20the%20store.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Hello, @Javito,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To view the changes, please clear your browser’s cache and revisit your site.

We have modified the layout condition for the archive page under XStore Builders > Product Archive Builder. https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

The condition has been set to apply exclusively to the shop page. Consequently, the custom product archive builder layout will now only affect the shop page on your site.

Please note that other archive pages, such as category pages, will continue to utilize the default archive layout, which can be managed via XStore > Theme Options.

For your reference, images have been included in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Ombi,

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and revisit your site.

Our technical team has made the following updates:
1. We modified the product archive layout using the XStore Builder > Product Archive Builder via Elementor. Specifically, we have changed the sale price color to red as per your request.
2. We have also added custom CSS code to adjust the appearance of the crossed-out prices, making them appear smaller.

For your reference, we have uploaded images detailing these changes in the private content area of your account.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @nihal,

Thank you for your response.

We are pleased to inform you that we have thoroughly reviewed and tested the homepage of your website using the Elementor plugin. We are happy to report that everything is functioning correctly.

To ensure optimal performance on your end, we kindly ask that you clear your browser’s cache and verify the changes once more.

Additionally, we have prepared a video walkthrough to assist you further. You can find the video link in the private content area provided.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Hello, @cmotal,

We are glad that your issue has been successfully resolved. Should you require further assistance, please do not hesitate to contact us.

Have a great day.

Best Regards,
The 8Theme Team

Hello, @zhasanj7,

We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be installed under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

Should the problems continue independently of the theme, we recommend contacting the WooCommerce plugin support team directly for further assistance – https://wordpress.org/support/plugin/woocommerce/

Please always create new topics for new issues on our support forum to avoid any inconvenience and get fast assistance.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, @cmotal,

We are writing to inform you that the wp-admin credentials you provided are currently invalid or not functioning properly. To assist you effectively, we kindly request that you provide us with valid wp-admin access. Please submit these details securely in the private content area.

Thank you for your attention to these requests. We look forward to your prompt response so we can proceed with the necessary adjustments.

Best Regards,
The 8Theme Team

Hello, @Mumtoz,

Thank you for providing us with the wp-admin access to your site.

Upon review, we have noticed that your website is currently running on an outdated version of the XStore Theme and the XStore Core Plugin. Additionally, several other required plugins are also out of date.

It is crucial to keep the XStore theme and core plugin updated to the latest versions to ensure optimal performance and security of your website.

To address the issues and enhance your site’s functionality, please proceed with the following updates:

1. Update the XStore theme to the latest version (9.3.18) and the XStore core plugin to version (5.3.18). You can find detailed instructions and the latest versions here:
– Theme Update Guide: [Theme Update](https://www.8theme.com/documentation/xstore/theme-installation/theme-update/)
– Plugin Update Guide: [Plugins Update](https://www.8theme.com/documentation/xstore/plugins/plugins-update/)

2. Please ensure that all other plugins on your website are updated to their latest versions.

After updating, you may also want to customize the footer to better suit your needs. Guidance on editing the footer can be found here:
– [XStore Footer Builder with Elementor](https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor)

For your reference, here is our changelog which details all updates and fixes:
– [Update History](https://xstore.8theme.com/update-history/)

We hope these updates will resolve the issues you are experiencing. Should you need any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @cmotal,

Thank you for your response.

We are currently reviewing your request and require further details to fully understand your needs and provide the most effective assistance. Could you please elaborate on your issue or specify your desired outcome? This will enable us to address your concerns more accurately.

Additionally, for us to assess the settings and resolve the issue efficiently, kindly provide a screenshot of the problem along with your site’s wp-admin access. Please ensure that this information is submitted through the private content area to maintain security.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @cmotal,

Thank you so much for purchasing our theme and contacting our support center.

To remove the image from the breadcrumbs, kindly navigate to the edit page, remove the featured image, and ensure to save the settings.

For your reference, please see the attached image. https://paste.pics/RQW0L

Should the issue persist, we kindly request that you provide your site’s WP-admin access in the private content area. This will allow us to review your settings and assist you further.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Ombi,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team