Hello, @bret,

Thank you for your response.

We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

Please do the reset, and import the demo site again on your site.

We kindly recommend that you take a complete backup of your site before proceeding.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
The 8Theme Team

Hello, @mnpiracha,

1/ We would like to inform you that if you have imported a demo site utilizing WPBakery, it is essential to continue using the WPBakery Page Builder to ensure optimal performance and to prevent any potential inconveniences.

We recommend that the concurrent use of two-page builders, specifically Elementor and WPBakery, is leading to compatibility issues. To ensure optimal functionality and performance of your site, we strongly advise that you utilize only a one-page builder (Wp-bakery or Elementor) at any given time.

We appreciate your cooperation.

We hope this information is helpful to you.

2/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Please always create new topics for new issues on our support forum to avoid any inconvenience.

Best regards,
The 8Theme Team

Hello, @Asmit Kumar Sah,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. Please revisit your site after clearing your browser’s cache to see the changes.

For your reference, we have provided an image in the private content area.

Best Regards,
8Theme’s Team

Hello, @Allen,

Thank you for your patience and for reaching out to us with your concern.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

As part of our troubleshooting process, we have temporarily deactivated all third-party plugins on your site. This action appears to have addressed the issue.

We recommend that you reactivate each plugin individually on your site. This step will help you determine which plugin may be causing the problem. Should you require any assistance during this process, please do not hesitate to contact us.

We hope this resolution is satisfactory and appreciate your cooperation. Thank you for choosing our services.

Best Regards,
The 8Theme Team

Hello, @Bagwani,

Sure, Take your time. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @mnpiracha,

Thank you so much for purchasing our theme and contacting our support center.

We are writing to inform you that your recent request was not entirely clear to us. To assist you more effectively, could you please provide a detailed description of your requirements or the specific goal you wish to achieve?

Additionally, it would be immensely helpful if you could include a screenshot or an example, along with the URL of the relevant page. This will enable us to better understand your needs and address your request accurately.

For further assistance, we kindly ask you to provide the following details in the private content area of this topic:

– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

These credentials will allow us to access your site securely and provide the necessary support.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation. We look forward to your prompt response and are eager to assist you.

Best Regards,
8Theme’s Team

Hello, @ziemczeq,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you update your Xstore Theme and Xstore Core Plugin to the latest versions available. You can find the update details and instructions at the following link: [Xstore Update History](https://xstore.8theme.com/update-history/).

For guidance on how to proceed with the update, please refer to the following article: [Theme Update Guide](https://www.8theme.com/documentation/xstore/theme-installation/theme-update/).

After updating the theme and Xstore Core Plugin, we recommend clearing your browser’s cache and accessing your site with a fresh browser session to ensure optimal performance.

Should you continue to experience any issues post-update, please do not hesitate to provide us with the login details for your site’s wp-admin. We ask that you submit this information through a secure, private content area to safeguard your privacy. This will allow us to review your settings in detail and provide more targeted assistance.

Furthermore, we strongly advise that you create a complete backup of your site before implementing any changes.

Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

Hello, @doitmisr,

Thank you for providing the wp-admin login details.

We are pleased to inform you that the issue you reported has been successfully resolved. Please revisit your site after clearing your browser’s cache to see the changes.

Should you require further assistance, feel free to contact us.

Best Regards,
The 8Theme Team

Hello, @Houzmatic

We are pleased to inform you that the issue you reported has been successfully resolved. The resolution involved modifying the Product Title Widget on the Single Product Page using Elementor.

For your reference, we have provided images in the private content area.

Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Controln,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Elgaroe,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. To address the problem, we removed the “flower footer” from the checkout page. You can verify this change by viewing the images we have provided in the private content area

Additionally, we would like to provide guidance on making changes to the shop page on your website. There are two layouts available in the theme for this purpose:

1. **Customizer Layout**: This layout is adjusted through the Theme Options. To make changes, please navigate to Xstore > Theme Options > WooCommerce (Shop) > Shop > Shop Page Layout.

2. **Elementor Layout**: This layout is modified using Elementor. To make changes, please go to Xstore > Xstore Builders > Product Archive Page > Edit.

Upon reviewing your Shop page, it appears you are currently using the Elementor custom layout. To modify the shop page, please follow the instructions for the Elementor Layout Customization as outlined above.

If you wish to replicate the shop page from the “flowers demo” which you imported onto your site, you will need to switch from the Elementor layout to the Customizer layout and adjust the settings as needed.

We hope you find this information useful. Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Fabricehty,

Thank you for your response.

To modify the font style of the product tiles on your shop and categories page, please follow the steps below to add the specified CSS code:

1. Navigate to Xstore > Theme Options.
2. Click on Theme Custom CSS.
3. Select Global CSS.
4. Insert the following CSS code:

.content-product .product-title a {
    font-size: 21px !important;
    font-family: Jost, sans-serif !important;
    font-weight: 500 !important;
    text-transform: capitalize !important;
    color: red !important;
}

You can preview the expected result by visiting this link: [View Result](https://paste.pics/edit/R8TN7)

We hope this information is helpful to you. Should you need any further assistance or have any questions, please feel free to contact us. We are here to support you.

Best Regards,
The 8Theme Team

Hello, @Malileon,

Thank you for your response.

1/ If you wish to have single-product tabs under the product image. You need to convert the sections to containers then add the single product tabs below product images: https://elementor.com/help/convert-existing-sections-to-containers/

2/ We have checked your site and found that you are using 2 single product tabs element on a single product page: https://prnt.sc/ClGBb_wQV3Bc

In this case, please remove the tabs on the mobile version and use the tabs on the desktop for mobile too.

Afterward, check back to your site after clearing the browser cache.

We hope this helps.Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

https://www.8theme.com/topic/how-to-edit-the-top-bar-content-in-header/#post-401367

Hello, @nirvana5,

Thank you so much for purchasing our theme and contacting our support center.

1. We have reviewed the product attributes for issue 1 concerning the “blue” and “green” colors. We are pleased to confirm that these attributes are displaying correctly. For your reference,

Please review the images provided in the private content area.

2. Additionally, we are delighted to inform you that the previously reported issue has been successfully resolved. The resolution involved adjusting the following setting: WooCommerce > Settings > Products > Inventory > Out of stock visibility > Hide out-of-stock items from the catalog. This adjustment has addressed your concern effectively. For your reference, please view the image provided in the private content area:

Please revisit your site after clearing your browser’s cache to observe the updates. Should you have any further questions or require additional assistance, do not hesitate to contact us.

Best Regards,
The 8Theme Team