Replies by Tony Rodriguez

Forum Replies Created

Viewing 30 posts - 3,871 through 3,900 (of 13,902 total)

← 1 2 3 … 129 130 131 … 462 463 464 →

Tony Rodriguez

Support staff

September 2, 2024 at 05:39

Hello, @keengoo,

Thank you for your response.

We have reviewed your recent inquiries and noted that the changes you are seeking may not fall within the scope of our standard support policy. To better assist you, we kindly suggest that you submit a request for additional customization (https://www.8theme.com/account/#etheme_customization_panel). This will allow us to address your needs more effectively.

Additionally, You are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Thank you for your understanding and cooperation. Should you have any further questions or require assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#412626 Copied In reply to: Crop the texts of the titles of the store. So that the images have more prominence

Tony Rodriguez

Support staff

August 31, 2024 at 13:38

Hello, @Tiavina,

Thank you so much for purchasing our theme and contacting our support center.

1/ We have installed the Xstore core plugin on your site. Please check again.

2/ To solve the problem, please rename xstore-fr.po and xstore-core-fr.po to xstore-fr_FR.po and xstore-core-fr_FR.po

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Please contact administrator
for this information.

#412511 Copied In reply to: Unable to update to version 5.4.0 and translation issue

Tony Rodriguez

Support staff

August 31, 2024 at 13:18

Hello, @chrisbond,

Thank you for contacting us and for using XStore.

Please add the next code in your child-theme/functions.php

add_filter('etheme_autoscroll_single_tabs_on_mobile', '__return_false');

Afterward, Please check your Single product from mobile, (don’t forget to clear the cache of your browser).

We hope this helps.

Kind Regards,
8theme team

#412510 Copied In reply to: Single Product Tabs – Accordion scroll – Electronic Mega Market

Tony Rodriguez

Support staff

August 31, 2024 at 13:03

Hello, @Sahil,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have not identified any issues. To assist you further, we kindly request that you provide additional details regarding the concern you are experiencing.

For your reference, we have included an image in the private content area of our correspondence.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#412509 Copied In reply to: Address- Phone number taking extra +91 by default

Tony Rodriguez

Support staff

August 31, 2024 at 11:32

Hello, @Tiavina,

Thank you for contacting us and for using XStore.

We kindly request that you create a new topic on our support forum and provide wp-admin access in the private content area. This will enable us to review your settings and assist you more effectively.

Additionally, could you please provide a screenshot of the issue? This will help us better understand the problem and expedite our support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#412503 Copied In reply to: Can't translate xStore default language using Loco Translate

Tony Rodriguez

Support staff

August 31, 2024 at 11:26

Hello, @Harsimran Singh,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To enhance your single product template, please follow the steps below to add the Wishlist and Compare widget:

1. Navigate to “XStore Builders” and select “Single Product Builder”.
2. Open the template in Elementor.
3. Insert the Wishlist and Compare widget as required.
4. Ensure to save and update the changes.

For visual guidance, kindly refer to the image provided in the private content area of our website.

Additionally, we encourage you to review our theme documentation for more detailed information, which can be accessed : https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

We trust this will assist you in optimizing your website effectively.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#412502 Copied In reply to: My widget Are disabled How do I Activate Them

Tony Rodriguez

Support staff

August 31, 2024 at 09:40

Hello, @Onkar,

Thank you so much for purchasing our theme and contacting our support center.

To add new categories to all department menus, please follow these steps:

1. Navigate to “XStore Builders.”
2. Select “Header Builder” via Elementor.
3. Choose “Edit Header Template.”
4. Proceed to “Edit Department Menu.”
5. Click on “Items.”
6. Select “Add New Items” as per your requirement.
7. Ensure to publish the changes once completed.

For your reference, images have been provided in the private content area.

We trust this guidance will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#412494 Copied In reply to: Facing issues upon adding new category in products

Tony Rodriguez

Support staff

August 31, 2024 at 09:19

Hello, @Teya Bozhilova,

Thank you for your response

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

We hope this helps.

Please always create new topics for new issues on our support forum to avoid any inconvenience and get fast assistance

Thank you for your understanding.

Best Regards,
The 8Theme Team

#412491 Copied In reply to: Re-open ticket https://www.8theme.com/topic/add-to-cart-animation-cart-sidebar-popup/#post-412325

Tony Rodriguez

Support staff

August 31, 2024 at 08:48

Hello, @keengoo,

Thank you for contacting us and for using XStore.

1/ Please navigate to XStore builders > Product archive builder > Edit temaplate > Edit Archive Products > Product > Select Limit by Lines as per your requirement and update it. https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Please see the image for reference in the private content area.

We trust that these adjustments will meet your requirements. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#412486 Copied In reply to: Crop the texts of the titles of the store. So that the images have more prominence

Tony Rodriguez

Support staff

August 31, 2024 at 08:35

Hello, @Juergen,

Thank you for contacting us and for using XStore.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
The 8Theme Team

#412482 Copied In reply to: Changing to a new domain. Do we still have support?

Tony Rodriguez

Support staff

August 31, 2024 at 08:30

Hello, @Teya Bozhilova,

Thank you for your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. Please revisit your site after clearing your browser’s cache to see the changes.

For your reference, we have modified the shopping cart off-canvas settings by enabling the “Automatically Open Canvas” option. This adjustment was made through the XStore Builders under the Header Builder via Elementor.

For a visual reference, you may view the image provided in the private content area.

We hope this resolves your concerns. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#412480 Copied In reply to: Re-open ticket https://www.8theme.com/topic/add-to-cart-animation-cart-sidebar-popup/#post-412325

Tony Rodriguez

Support staff

August 31, 2024 at 07:59

Hello, @Ram Yadav,

Thank you so much for purchasing our theme and contacting our support center.

To adjust your site visibility settings, please navigate to WooCommerce > Settings > Site Visibility > select Live and save settings.

Afterward, Please check again.

If the issue persist, Please provide a Screenshot or video of the problem and Your site wp-admin access in the private content area, so that we can check your settings and help you.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#412472 Copied In reply to: cart page, checkout page, billing details page, shipping page not working and unable to change logo
Tony Rodriguez

Support staff

August 31, 2024 at 07:26
Hello, @EV2024,

Thank you so much for purchasing our theme and contacting our support center.

Here is the shopping cart off-canvas CSS class.

.etheme-elementor-off-canvas__main { opacity: 0.7; }

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team
Please contact administrator
for this information.
#412470 Copied In reply to: How to change the cart side menu z-index for xstore theme?
Tony Rodriguez

Support staff

August 31, 2024 at 07:15

Hello, @Sahil,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ Please update the XStore theme version (9.4.0) and XStore core plugin (5.4.0) on your website to their latest version and check again.

Please read our theme documentation here: https://xstore.8theme.com/update-history/

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

2/ To update your shopping cart settings, please follow these steps:
1. Navigate to “XStore Builders”.
2. Select “Header Builder” and then choose “Edit Header Template” via Elementor.
3. Proceed to “Edit Shopping Cart”.
4. Choose “Off-Canvas/Dropdown”.
5. Set the “Products Amount” according to your requirements.
6. Ensure to save the changes by clicking “Update”.

For your reference, an image has been provided in the private content area of our website.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#412469 Copied In reply to: Mini Cart doesn’t showcase all the products added in the cart

Tony Rodriguez

Support staff

August 31, 2024 at 07:03

Hello, @Alzain,

Thank you for your response.

1/ We recommend reaching out to your website developer to address the child theme additional code customization issue. Alternatively, you may consider installing and activate a new child theme on your website, which could potentially resolve the problem.

You can download the new child theme from the following link: (https://www.8theme.com/downloads/)

Please note that additional code customization falls outside the scope of our basic support services.

2/ We kindly request that you add a new archive template to your website. For guidance on how to proceed, please refer to the steps outlined in our theme documentation, which can be accessed via the following link: (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

We trust this will assist you in updating your site effectively. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

#412466 Copied In reply to: Spotlight Categories not showing on shop page.

Tony Rodriguez

Support staff

August 31, 2024 at 06:04

Hello, @raj,

Thank you for contacting us and for using XStore.

1/ Please read our theme documentation here: https://www.8theme.com/documentation/docs/xstore-mobile-panel/

https://www.8theme.com/documentation/xstore/troubleshooting/xstore-icons/

If you wish to add custom icons in the mobile panel, Please navigate to XStore > Theme Options > Mobile Panel > Edit section > You may upload a custom SVG icon or image and publish it.

you can upload it by yourself, you can download the SVG icons from Google as per your requirements.

Please click on the following link to view the image for reference: https://paste.pics/ROYOG

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#412462 Copied In reply to: How to change these icons in mobile view

Tony Rodriguez

Support staff

August 31, 2024 at 06:00

Hello, @benji610,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site and then Import the demo on your site again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#412461 Copied In reply to: Demo import not possible, critical error in theme options

Tony Rodriguez

Support staff

August 31, 2024 at 05:43

Hello, @risbo,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ Please update the XStore theme version (9.4.0) and XStore core plugin (5.4.0) on your website to their latest version and check again.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/docs/fake-sale-popup-2/

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#412460 Copied In reply to: Fake sale popup sales booster not working

Tony Rodriguez

Support staff

August 31, 2024 at 05:37

Hello, @Sam,

Thank you for contacting us and for using XStore.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#412459 Copied In reply to: How can a be change details of registration page?

Tony Rodriguez

Support staff

August 31, 2024 at 05:17

Hello, @Teya Bozhilova,

We are currently unable to access your website as the credentials provided appear to be invalid or not working. Could you please verify and provide us with valid access details?

Ensuring correct access will enable us to review your settings and assist you effectively.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

#412456 Copied In reply to: Re-open ticket https://www.8theme.com/topic/add-to-cart-animation-cart-sidebar-popup/#post-412325
Tony Rodriguez

Support staff

August 30, 2024 at 13:13
Hello, @Mirza Ahtsham,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please follow the instructions below to update your single product tabs and add custom CSS to your website:

1. **Updating Single Product Tabs:**
– Navigate to **XStore builders > Single Product Builder via Elementor**.
– Select **Edit Template**.
– Proceed to **Edit Single Product Tabs**.
– Add or modify tabs as required and ensure to update the changes.
– For your reference, an image has been provided in the private content area.

2. **Adding Custom CSS:**
– Go to **XStore > Theme Options > Theme Custom CSS > Global CSS**.
– Please insert the following CSS code:

.form-submit input[type=submit] { background-color: var(--et_btn-dark-bg-color) !important; border: 1px solid var(--et_btn-dark-br-color) !important; color: var(--et_btn-dark-color) !important; } /* On Hover */ #commentform input[type=button]:hover, .btn-black:hover, .btn.black:hover, .form-submit input[type=submit]:hover { background-color: var(--et_btn-dark-bg-color-hover) !important; border-color: var(--et_btn-dark-br-color-hover) !important; color: var(--et_btn-dark-color-hover) !important; }

Should you require any further assistance or have any queries, please do not hesitate to contact us.

Best Regards,
8Theme’s Team
Please contact administrator
for this information.
#412380 Copied In reply to: How I can Customize this Section in Single Product Page
Tony Rodriguez

Support staff

August 30, 2024 at 11:29

Hello, @Teya Bozhilova,

Thank you for your response.

We are currently unable to access your website and would appreciate it if you could provide us with valid login details. Kindly submit these credentials in the private content area designated for secure information exchange. This will enable us to review your settings and offer the necessary assistance.

Additionally, we recommend that you watch the reference video we have provided in the private content area for further guidance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#412349 Copied In reply to: Re-open ticket https://www.8theme.com/topic/add-to-cart-animation-cart-sidebar-popup/#post-412325

Tony Rodriguez

Support staff

August 30, 2024 at 11:22

Hello, @Philip Roberts,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask you to clear your browser’s cache before revisiting your site.

Please note that we have deactivated the third-party plugins and the cache plugin on your website to address this issue.

We hope this resolves the matter to your satisfaction. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#412346 Copied In reply to: After Xstore update my website is not showing some items on the front end.

Tony Rodriguez

Support staff

August 30, 2024 at 11:11

Hello, @Teya Bozhilova,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we noticed that the XStore theme is not currently activated. To assist you effectively, we kindly request that you verify this on your end and provide us with the WP-admin access credentials for the site where the XStore theme is in use.

This will enable us to review your settings and offer the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#412340 Copied In reply to: Re-open ticket https://www.8theme.com/topic/add-to-cart-animation-cart-sidebar-popup/#post-412325

Tony Rodriguez

Support staff

August 30, 2024 at 08:33

Hello, @Teya Bozhilova,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To enhance your website’s functionality, we kindly request that you update your Shop Page Layout settings by following these steps:

1. Navigate to **XStore > Theme Options > WooCommerce > Shop > Shop Page Layout > Product Added Notification**.
2. Please select **Open Cart Off-Canvas**.
3. Click **Publish** to apply the changes.

For your reference, please see the attached image which illustrates these steps. https://paste.pics/RSXBJ

We trust this will assist you effectively. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#412310 Copied In reply to: Add To Cart Animation – cart sidebar popup

Tony Rodriguez

Support staff

August 30, 2024 at 05:30

Hello, @keengoo,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To remove the XStore banner as you have requested, please follow these steps:
1. Navigate to XStore Builders.
2. Select ‘Product Archive Builder’.
3. Choose ‘Edit Template’.
4. Remove the banner as required.
5. Update the changes to finalize.

For further guidance, we encourage you to consult our theme documentation, which can be accessed at the following link: [XStore Products Archive Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#412279 Copied In reply to: How can I remove the Xstore banner that says (Keyboards That Have You Covered.)

Tony Rodriguez

Support staff

August 30, 2024 at 05:08

Hello, @maybendeler,

You are welcome!

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#412278 Copied In reply to: Spotlight categories content block does not work in elementor

Tony Rodriguez

Support staff

August 29, 2024 at 13:38

Hello, @Leo Diaconu,

Thank you so much for purchasing our theme and contacting our support center.

Should you need to modify the menu icons for product categories across all department menus, please follow these steps:
1. Navigate to XStore Builders.
2. Select ‘Header Builder’ via Elementor.
3. Choose ‘Edit Department Menu’.
4. Here, you can change or remove the icon as required.
5. Ensure to save your updates.

Additionally, we have prepared a video tutorial to assist you with this process. You can view it in the private content area.

We trust this will be helpful to you.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#412203 Copied In reply to: how can i change the categories icons in the navigation menu?

Tony Rodriguez

Support staff

August 29, 2024 at 13:07

Hello, @Mirza Ahtsham,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. To see the changes, please clear your browser’s cache and revisit your site.

Details of the adjustments made include:
– Modification of the product archive template to include condition product categories.
– Editing of WooCommerce breadcrumbs.
– Addition of padding and subsequent updates.

For your reference, an image illustrating these changes has been uploaded to the private content area of your account.

We hope these modifications enhance your experience. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#412195 Copied In reply to: Footer Image is Not Show Properly. Please help me to Fix

Tony Rodriguez

Support staff

August 29, 2024 at 12:34

Hello, @Dylan,

Thank you for contacting us and for using XStore.

1/ Adjusting the Lightbox Content in “Product Images”:

We kindly request that you make an update to the Single Product Builder settings by following these steps:

1. Navigate to XStore Builders.
2. Select ‘Single Product Builder’ via Elementor.
3. Proceed to ‘Edit Site Settings’.
4. Click on ‘Lightbox’.
5. Disable the options available and ensure to update the changes.

For your reference, please view the instructions here: https://streamable.com/8ztm9l

2/ Adjusting Image Size in “Product Images”:

We have reviewed your concerns regarding the image sizes on your website. Currently, the images do not appear to be displayed in a smaller size. However, if you wish to adjust the settings, please navigate to Theme Options > WooCommerce > Single Product > Layout, where you can edit all settings to achieve the desired result.

3/ Setting Up Custom Tabs in “Single Product Tab”:

Please read this thread: https://www.8theme.com/topic/custom-tabs-on-product-page-built-with-elementor/

The video link: https://streamable.com/5caqrr

We hope this helps.

4/ Adjusting Font Settings in “Single Product Tab”:

Please edit product > Edit description with Elementor plugin. Please watch this video: https://streamable.com/cfyvj7

We hope this helps

5/ Conflicts with “All Product Archives” Setting in the Product Archive Template:

In the product archive template, You can set the display condition to “All Product Archives. It means this template work on all product archive pages (Shop page, Category pages).

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Please always create new topics for new issues on our support forum to avoid any inconvenience and get fast assistance.

Best Regards,
8Theme’s Team

#412188 Copied In reply to: Issues with Single Product Page Template and Product Archive Template Adjustments
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3,871–3,900 of 13,902 posts

Viewing 30 posts - 3,871 through 3,900 (of 13,902 total)

← 1 2 3 … 129 130 131 … 462 463 464 →

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