Forum Replies Created

Viewing 30 posts - 3,241 through 3,270 (of 13,902 total)
1 2 3 … 108 109 110 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @danny,

    Thank you for contacting us and for using XStore.

    We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Thank you for your cooperation.

    Best regards,
    8Theme’s Team

    #420234 Copied In reply to: Off Canvas add to cart not showing but goes to cart page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Carneiro,

    Thank you for contacting us and for using XStore.

    1/ We are currently unable to access the backend of your website. Kindly provide us with wp-admin access, granting administrator privileges, in the private content area so that we can investigate the issue and assist you further.

    2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #420232 Copied In reply to: infinite scrolling stopped working after the last update
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @45stor45,

    Thank you for contacting us and for using XStore.

    We kindly request that you provide us with access to your site’s WordPress admin panel in the private content area, so that we can thoroughly review the issue and assist you in resolving it.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #420226 Copied In reply to: Constructeurs de site web & XStore Widgets
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @LVRB Love’s Rebel,

    Thank you for contacting us and for using XStore.

    1/ To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.3) and XStore core plugin (5.4.3). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

    For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    https://xstore.8theme.com/update-history/

    Afterward, Please clear your browser cache and check again.

    We hope this helps.

    Best Regards,
    8Theme’s Team

    #420225 Copied In reply to: Close popup window button not working in web and mobile
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Tommy,

    Thank you for contacting us and for using XStore.

    1/ We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

    After resetting your website, please let us know, we will import the demo on your site.

    2/ Additionally, please provide your site valid Cpanel access in the private content area.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    #420224 Copied In reply to: Can not install plant store demo. All other demos are working fine
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Jason Lee,

    Thank you for contacting us and for using XStore.

    1/ To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.3) and XStore core plugin (5.4.3). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

    For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    https://xstore.8theme.com/update-history/

    Afterward, Please clear your browser cache and check again.

    2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #420223 Copied In reply to: Product photos not showing after new theme upgrade
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @anli75

    You are welcome.

    Best regards,
    8Theme Support Team

    #420140 Copied In reply to: PRO Elementor can be deactivated if I put Elementor Pro… or I have to keep both
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @anli75,

    Please create a new topic for a new issue on our support forum to avoid any inconvenience and get prompt assistance.

    Thank you for your cooperation.

    Best regards,
    8Theme Support Team

    #420132 Copied In reply to: PRO Elementor can be deactivated if I put Elementor Pro… or I have to keep both
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @anli75,

    Thank you for your response.

    1/ It is just a setting of the element.

    2/ We set the settings of the section and product filter element.

    We hope this information is helpful.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme Support Team

    #420116 Copied In reply to: PRO Elementor can be deactivated if I put Elementor Pro… or I have to keep both
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @daiwlem,

    Thank you so much for purchasing our theme and contacting our support center.

    You can configure the variation attributes type by following these steps:

    1. Navigate to **WordPress Dashboard** > **Products** > **Attributes**.
    2. Select the attribute you wish to edit.
    3. Choose the desired type according to your requirements.
    4. Save the settings.

    For your convenience, we have provided reference images in the private content area.

    2/ Please watch this video https://youtu.be/LgzC4iK-j6A?feature=shared and read this article – https://woocommerce.com/document/variable-product/

    If you have any further questions or need additional assistance, please don’t hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #420115 Copied In reply to: How can I make this variant appear directly instead of a drop-down selection?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @king457,

    Thank you for contacting us and for using XStore.

    Please try adding the following CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    .etheme-product-grid-bordered:not(.type-slider) {
    column-gap: 10px !important; 
}

    You can change the column-gap value as per your requirement.

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    #420112 Copied In reply to: How do i adjust gaps between product on shop page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @plnewton,

    You are welcome!

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    The 8Theme Team

    #420109 Copied In reply to: Sales Booster Request for Quote popup will not close
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GBDesignStudio,

    Thank you for contacting us and for using XStore.

    To hide the advanced sticky header on mobile view , please try adding the following CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    @media only screen and (max-width: 767px) {
.sticky-on .sticky-mobile-header-wrapper .sticky-mobile-header-main {
    display: none !important;
}
}

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    #420108 Copied In reply to: Disable advanced sticky header on mobile
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @plnewton

    Thank you for contacting us and for using XStore.

    To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.3) and XStore core plugin (5.4.3). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

    For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    https://xstore.8theme.com/update-history/

    Afterward, Please clear your browser cache and check again.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #420076 Copied In reply to: Sales Booster Request for Quote popup will not close
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @shubham kumar,

    1/ Upon reviewing your website, we did not encounter any issues. It appears that the problem may be related to a cache issue on your end. We kindly suggest clearing the cache on your mobile browser and checking the website again.

    For your reference, we have recorded a video demonstrating our findings. You can access the video via the link provided in the private content area.

    2/ Upon reviewing your website, we did not encounter any issues. The variation swatches are displaying correctly as expected. For your reference, please find the attached image in the private content area.

    3/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/fake-sale-popup-2/

    Please always create new topics for new issues on our support forum to avoid any inconvenience and get prompt assistance.

    Should you have any further questions or concerns, feel free to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #420064 Copied In reply to: media not installed during importing theme
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @webdesign,

    Thank you for contacting us and for using XStore.

    As we can see, you need to change the location of the translation files and their names
    https://paste.pics/RAHQV Translation files of the theme should be placed in /wp-content/languages/themes/ folder (System location), with the correct name, for example, xstore-de_DE.po

    You need to translate the XStore Core plugin also – https://paste.pics/RAHR6
    SYnstem location – /wp-content/languages/plugins folder, examples of names – xstore-core-de_DE.po

    After that, please translate the strings under the XStore theme, XStore core plugin, and woo-commerce plugin language files in Loco translate.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    #420059 Copied In reply to: Cart Page and Checkout page and some other strings are not translated, altough translation is added
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @SAR24,

    Thank you so much for purchasing our theme and contacting our support center.

    Could you kindly provide the URL of the page where you are encountering the issue, as well as your site’s WP-admin access in the private content area? This will allow us to investigate the matter and assist you more effectively.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #420055 Copied In reply to: Creating a page or template and the section is too high – over the menu
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Verno,

    Thank you for contacting us and for using XStore.

    For your convenience, please follow these steps https://woocommerce.com/document/woocommerce-shortcodes/ to add the order tracking functionality: navigate to the ‘Edit Page’, then insert a ‘Shortcode’ element, and within that element, input the following shortcode: [woocommerce_order_tracking]

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #420054 Copied In reply to: How to Implement the track your order page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Luis Villagrán,

    Thank you so much for purchasing our theme and contacting our support center.

    To change the “NEW” label text on your website, please follow the steps outlined below:

    1. Install the Loco Translate plugin on your site.
    2. Navigate to the XStore theme language file within the plugin.
    3. Locate and modify the desired text string.
    4. Save your changes.

    Once the text has been successfully updated, you may deactivate the Loco Translate plugin on your site.

    For your reference, we have included relevant images in the private content area.

    We trust this information will be of assistance to you.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #420053 Copied In reply to: Change / customize the text in “new” product badge
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @uttam pradhan,

    Kindly follow the steps below to edit the XStore slider widget:

    1. Open the page in Elementor.
    2. Select the “Edit XStore Slider Widget” option.
    3. Identify the slide currently in use.
    4. Navigate to the WordPress dashboard.
    5. Go to “Slides” and select the slide you wish to edit.
    6. Make the necessary changes as per your requirements and update the slide.

    For your convenience, we have provided reference images in the private content area.

    We hope this helps.

    Should you need any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #420052 Copied In reply to: How to change the slider background image
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @anli75,

    We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and revisit your site to verify the changes.

    Additionally, you can now edit the product filter according to your preferences and update it as needed.

    For your reference, please see the attached image in the private content area.

    If you have any further questions or require additional assistance, feel free to reach out.

    Best regards,
    8Theme Support Team

    Please contact administrator
    for this information.
    #420049 Copied In reply to: PRO Elementor can be deactivated if I put Elementor Pro… or I have to keep both
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @anli75,

    You are welcome.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #420047 Copied In reply to: theme translation, I don’t know how to do the steps to translate the theme
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Merin,

    Thank you for your response.

    To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.3) and XStore core plugin (5.4.3). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

    For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    https://xstore.8theme.com/update-history/

    Afterward, Please clear your browser cache and check again.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #419954 Copied In reply to: Background Shades Appearing on Slider Load
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mohammed Alhammouri,

    We kindly request that you create a new topic for each new issue on our support forum. This will help us avoid any confusion and ensure you receive prompt assistance.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    #419952 Copied In reply to: Product archive is not working on the English language
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kevin,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and check your website to ensure everything is functioning as expected.

    To address the problem, we have deactivated the Jetpack Boost plugin on your website, which has resolved the issue.

    If you have any further questions or need additional assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    #419945 Copied In reply to: Problems by using Elementor – it doesn’t work only HTML
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Drishti,

    Thank you for your response.

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website again to ensure everything is functioning as expected.

    For your convenience, we have recorded a video to guide you through the resolution process. You can find the video link in the private content area.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #419941 Copied In reply to: Issue with Category Image Displaying as Breadcrumb Background on Product Archive Page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @anli75,

    1/ We addressed the issue you were experiencing, We followed these steps:

    1. Navigate to Elementor > Settings > General.
    2. Check the boxes labeled ‘Disable Default Colors’ and ‘Disable Default Fonts’.
    3. Save the changes.

    2/ Please find attached a product filter widget for your reference. You can view the accompanying image in the private content area.

    We hope this helps. Should you have any further questions or concerns, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #419938 Copied In reply to: PRO Elementor can be deactivated if I put Elementor Pro… or I have to keep both
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @anli75,

    Thank you for your response.

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website to ensure everything is functioning as expected.

    Should you have any further questions or concerns, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    #419903 Copied In reply to: PRO Elementor can be deactivated if I put Elementor Pro… or I have to keep both
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @plnewton,

    In response to your inquiry, we would like to inform you that WooCommerce provides a setting to display the cart after a product has been added. To address the issue you’re experiencing, please follow these steps:

    1. Navigate to the “Add to Cart Behavior” settings.
    2. Uncheck the option labeled “Redirect to the cart page after successful addition.”

    This adjustment should resolve the issue. Additionally, we recommend clearing your browser cache and checking again to ensure the changes take effect.

    We hope this solution helps. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #419901 Copied In reply to: add to cart confirmation not appearing on mobile
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @anli75,

    Thank you for contacting us and for using XStore.

    We kindly request that you activate the Elementor Pro plugin and deactivate the Pro Elements plugin, as it is recommended to use only one of them simultaneously.

    Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-builders-getting-started/

    We hope this information is helpful.

    Best regards,
    8Theme Team

    #419889 Copied In reply to: PRO Elementor can be deactivated if I put Elementor Pro… or I have to keep both
  • 1 2 3 … 108 109 110 … 462 463 464
    3,241–3,270 of 13,902 posts
Viewing 30 posts - 3,241 through 3,270 (of 13,902 total)
1 2 3 … 108 109 110 … 462 463 464