Tony Rodriguez

Hello, @carliczyk,

Thank you for your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. Kindly clear your browser cache and revisit your site to verify the changes.

Specifically, we have added a variation image gallery under the “White Gold” variation, which addresses the issue you were experiencing. It is important to note that the variation image gallery was necessary due to the “Variation Gallery” option being enabled on your site.

For your convenience, we have recorded a video demonstrating the changes. You can find the video link in the private content area for your reference.

We hope this resolves your concerns. Should you have any further questions or need additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Verno,

Thank you for contacting us and for using XStore.

If you are utilizing the Header Builder through Elementor, kindly follow the steps below to make the necessary adjustments:

1. Navigate to **XStore Builders** > **Header Builder via Elementor**.
2. Select **Edit Template**.
3. Proceed to edit the **Main Header**.
4. Edit the **Container**.
5. Go to the **Advanced** tab.
6. Under **XStore Sticky Header**, adjust the color according to your preferences.
7. Once done, please update the changes.

For further clarification, please refer to the image provided in the private content area.

Best regards,
The 8Theme Team

Hello, @Merin,

Thank you for contacting us and for using XStore.

To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

Additionally, Please provide your site wp-admin access in private content area so that we can check and help you.

We appreciate your cooperation and look forward to resolving your query promptly.

Best Regards,
8Theme’s Team

Hello, @Intermarket Guest Amenities,

To ensure a smooth and efficient resolution process, we kindly request that you refrain from creating multiple topics for the same issue. This helps us avoid any inconvenience and allows us to assist you more effectively.

We have already responded to your query in the following thread: (https://www.8theme.com/topic/elementor-not-working-when-i-try-to-edit-my-pages/#post-419836)

Please review our response there and feel free to reply directly in that thread if you have any further questions or concerns.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Hello, @king457,

Thank you for your response.

1. To modify the button colors, please insert the following custom CSS code in the designated section: Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS.

.mini-cart-buttons a {
    color: #fff !important;
    background-color: #63d913 !important;
    border-color: #000000 !important;
}

.btn-checkout, .mini-cart-buttons .btn-checkout {
    color: #ffffff  !important;
    background-color: #31aab1 !important;
}

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @Intermarket Guest Amenities,

Thank you for contacting us and for using XStore.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.

Let us know the results.

Best Regards,
8Theme’s Team

Hello, @ziga32,

Please check now.

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Best regards,
8Theme Team

Hello, @ziga32,

Thank you for providing the wp-admin access.

1/ We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website again.

For your reference, we have provided images in the private content area.

2/ Regarding translating the SALE label, Please create a new topic for a new issue on our support forum to avoid any inconvenience and get prompt assistance.

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Best regards,
8Theme Team

Hello, @Adnan,

Thank you for your response.

1/ We have thoroughly reviewed the product data for both variable and simple products, including the selection button, and we did not encounter any issues. Everything appears to be functioning as expected.

For your reference, we have recorded a video demonstrating the process. You can find the video link in the private content area.

2/ In reference to the Site Health Screen, we kindly recommend reviewing the official WordPress documentation for further details. You can access it via the following link:
[WordPress Site Health Screen Documentation](https://wordpress.org/documentation/article/site-health-screen/)

We trust this information will be helpful to you.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @sherif,

Thank you for contacting us and for using XStore.

We kindly request that you provide the URL of the variable product page, along with valid wp-admin access to your site, in the private content area. This will allow us to review the issue and assist you more effectively.

Thank you for your cooperation.

Best regards,
8Theme Team

Hello, @storeqoso,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you provide us with access to your site’s WordPress admin panel through the private content area. This will allow us to review your settings and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Cataclyps,

Thank you for contacting us and for using XStore.

To better understand the issue you are experiencing, we kindly request that you please provide the URL of the women’s category page and please record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

Best Regards,
8Theme’s Team

Hello, @Sahajanand Electricals,

Thank you for contacting us and for using XStore.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @KSP ELECTRONICS,

Thank you for your response.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Please always create new topic for new issue on our support forum to avoid any inconvenience and get prompt assistance.

Best regards,
The 8Theme Team

Hello, @sherif,

Thank you for contacting us and for using XStore.

If you are using the single product page layout with Elementor, please follow the steps below to remove the “Add to Cart” button from all product pages on your website:

1. Navigate to **XStore Builders** > **Single Product Builder** via Elementor.
2. Edit the template.
3. Delete the “Add to Cart” / “Buy Now” widget.
4. Update the template.

This will successfully remove the “Add to Cart” button from all product pages.

For your reference, please see the image provided in the private content area.

Best regards,
The 8Theme Team