Forum Replies Created

Viewing 30 posts - 3,211 through 3,240 (of 13,902 total)
1 2 3 … 107 108 109 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @slw250@hotmail.com,

    Thank you for contacting us and for using XStore.

    We are currently unable to access the backend of your website. Kindly provide us with valid wp-admin access credentials through a private content area, so we can proceed with further assistance.

    Additionally, we have reviewed your website on a personal mobile device and did not encounter any issues. The mobile menu appears to be functioning correctly. It seems that the issue you are experiencing may be related to caching on your end. We recommend temporarily deactivating all cache plugins on your website and clearing the cache on your mobile browser before checking the site again.

    We hope this resolves the issue. Should you need further assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    #420541 Copied In reply to: Menu button on mobile device is not working
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @modestyestore

    Thank you so much for purchasing our theme and contacting our support center.

    We kindly request that you provide us with access to your site’s WordPress admin panel through the private content area, so that we can review the issue and assist you accordingly.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #420540 Copied In reply to: I want to changes filter Icon and Color
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Fatcho,

    Thank you for contacting us and for using XStore.

    We kindly request that you provide us with access to your site’s WordPress admin panel through the private content area, so that we can review the issue and assist you accordingly.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #420539 Copied In reply to: Changing static blocks in shop do not change on site
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @gmutua2023,

    Thank you so much for purchasing our theme and contacting our support center.

    We have reviewed your website and noticed that you are utilizing a custom product archive layout with Elementor for your shop page. For detailed guidance, please refer to our documentation: [XStore Products Archive Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

    To enhance your site further, you have the option to add banners for each specific product category. To do this, please create a new static block tailored to your requirements. Subsequently, you can edit the specific product category and embed the static block shortcode in the description. Ensure you save the settings after making these changes.

    Additionally, To assist you in displaying distinct banners for different product category pages, we have prepared a detailed instructional video. We kindly request that you view this video and follow the steps outlined therein to implement this feature effectively.

    You can find the video link in the private content area designated for your access.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #420538 Copied In reply to: Show custom banner images for each category and sub category
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GBDesignStudio,

    Thank you for contacting us and for using XStore.

    Kindly add the following custom CSS code by navigating to **XStore > Theme Options > Theme Custom CSS > Global CSS**:

    @media only screen and (min-width: 993px) {
    .search-full-width .et-mini-content {
        height: 60vh !important;
    }
}

    We trust this will be helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #420537 Copied In reply to: shorten the depth of the header menu search dropdown?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @45stor45,

    Thank you for your prompt response.

    We are pleased to inform you that the issue you reported has been successfully resolved. Kindly clear your browser cache and revisit your website to verify the changes.

    As part of the resolution, we have deactivated the Jetpack Boost plugin on your website, which has addressed the problem.

    For your reference, we have included relevant images in the private content area.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Support Team

    Please contact administrator
    for this information.
    #420497 Copied In reply to: Constructeurs de site web & XStore Widgets
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GBDesignStudio,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and check your website to see the updates.

    We have implemented the product filter similar to the one in the Kids Toys demo. You can customize it according to your preferences by navigating to **XStore Builders > Product Archive Builder** using Elementor.

    For your reference, we have provided an image in the private content area.

    If you have any further questions or need additional assistance, please don’t hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #420479 Copied In reply to: horizontal filters change toggle open/close status?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Shala,

    Thank you for your response.

    1/ We have thoroughly tested the same functionality on our test site and did not encounter any issues. The shipping cost is correctly displayed in the subtotal section on the right, as expected.

    It appears that the issue is specific to your website. For your reference, we have included an image in the private content area that demonstrates the correct behavior on our test site.

    2/ Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
    Let us know the results of the test.

    We strongly recommend that you create a complete backup of your site before proceeding with these steps.

    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
    We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

    3/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

    We appreciate your cooperation and look forward to resolving your query promptly.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #420474 Copied In reply to: not shoing Shipping costs on the checkout page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @anli75,

    Thank you for your prompt response.

    We have reviewed your website and added a new test product. Upon testing, we found that the product quantity functionality is working correctly for the newly added product. However, the issue persists with the existing products.

    Could you please confirm if the products on your website were imported? If so, we kindly suggest reaching out to your service provider to address and resolve this matter.

    Should you need any further assistance, please do not hesitate to contact us.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #420470 Copied In reply to: The “Add cart / By Now Button” widget doesn’t work
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Shala,

    Thank you for your response.

    1/ Upon reviewing your website, we did not encounter any issues. The shipping cost is displaying correctly on the checkout page.

    For your reference, please find the attached image in the private content area.

    2/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

    We appreciate your cooperation and look forward to resolving your query promptly.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #420446 Copied In reply to: not shoing Shipping costs on the checkout page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rodlens Hora,

    We are currently unable to access your website. Could you kindly provide us with valid WP-admin login credentials so that we can investigate the issue and assist you further?

    Additionally, for a better understanding of the problem, could you please inform us of the mobile device and browser you are using when encountering the issue?

    We appreciate your cooperation and look forward to resolving this matter promptly.

    Best regards,
    8Theme Team

    #420441 Copied In reply to: Waitlist popup consent check not displayed well in mobile
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @WebConcreet,

    Thank you for contacting us and for using XStore.

    1/ We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: (https://elementor.com/help/elementor-widget-panel-not-loading/). This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

    We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue.

    2/ Please Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv
    We kindly request that you, Please use PHP version 8.1 or 8.2

    For this please contact your service provider and ask them to fix it.

    After that, Please clear your browser cache, server cache, or any cache mechanism and recheck again.

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    #420411 Copied In reply to: Pro elements causing problems, elementor building not working
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Shala,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ Please provide screenshots when you change the theme, it appears fine.

    2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #420408 Copied In reply to: not shoing Shipping costs on the checkout page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rodlens Hora,

    We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and check your site to ensure everything is functioning as expected.

    Additionally, we have added the product stock widget to the Single Product Builder using Elementor and have updated it accordingly.

    For your reference, please see the attached image in the private content area.

    If you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #420403 Copied In reply to: For any out of stock product, out of stock message not showing on the product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rodlens Hora,

    Thank you for your response.

    Please try adding the following CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    @media only screen and (max-width: 767px) {
.et-availability-notify-popup .et-popup-content label{
    max-width:100% !important;
    width: 312px !important;
}
}

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    #420401 Copied In reply to: Waitlist popup consent check not displayed well in mobile
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rodlens Hora,

    Thank you for contacting us and for using XStore.

    Could you kindly provide the URL of the page where you are encountering the issue, along with your WordPress admin access details in the private content area? This will allow us to investigate and assist you further.

    Best regards,
    8Theme Support Team

    #420385 Copied In reply to: Waitlist popup consent check not displayed well in mobile
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @anli75,

    Thank you for contacting us and for using XStore.

    Unfortunately, the requested feature is not currently available and would require additional code customization to implement.

    Should you require any specific customizations tailored to your needs, please feel free to submit a request through the following link: https://www.8theme.com/account/#etheme_customization_panel

    Thank you for your understanding and cooperation. We look forward to your response.

    Best regards,
    The 8Theme Team

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    #420381 Copied In reply to: The “Add cart / By Now Button” widget doesn’t work
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Homeey,

    Thank you for contacting us and for using XStore.

    Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/xstore-setup-booster-sales-estimate-delivery/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    #420379 Copied In reply to: Remove wordings from Single product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @KSP ELECTRONICS,

    Thank you for contacting us and for using XStore.

    1/ We have successfully installed the XStore theme and core plugin on your website. Kindly clear your browser cache and review the updates at your convenience.

    2/ Please Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
    https://ibb.co/tZwzJSv

    We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

    For this please contact your service provider and ask them to fix it.

    After that, Please clear your browser cache and recheck again.

    3/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

    Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    #420377 Copied In reply to: Could not able to install xstore any plugin please help and install all required xstore plugin
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rodlens Hora,

    Thank you for contacting us and for using XStore.

    We kindly request that you provide a screenshot of the issue, along with your website’s WP-admin access, in the private content area. This will allow us to review the problem and assist you accordingly.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #420375 Copied In reply to: For any out of stock product, out of stock message not showing on the product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rayees Qureshi,

    Thank you so much for purchasing our theme and contacting our support center.

    Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    #420374 Copied In reply to: Unable to edit shop page of Xstore theme with elementor builder.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @dash,

    Thank you so much for purchasing our theme and contacting our support center.

    Please deactivate the Grid Container in the Elementor Settings and check again.

    If the issue persists, Please provide your site wp-admin access in the private content area so that we can check and help you.

    Best regards,
    The 8Theme Team

    #420335 Copied In reply to: I imported theme/elementor/, but there’s no header in my website.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Plethora,

    Unfortunately, the requested feature is not currently available. You may consider using a third-party plugin to achieve this functionality, but please note that doing so would be at your own risk.

    Alternatively, we encourage you to submit your request on our Taskboard at https://www.8theme.com/taskboard/ -If your suggestion receives sufficient support from other customers, our development team will take it into consideration for inclusion in a future update.

    Best regards,
    The 8Theme Team

    #420334 Copied In reply to: I need to rename these ( NEW, HOT ) unable to find any options regarding this.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Plethora,

    Thank you for your response.

    The text of the labels can be changed using the Loco Translate plugin. Create translation for the theme in your language and change the text.

    Afterward, You can deactivate the loco translate plugin as per your requirement.

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    #420321 Copied In reply to: I need to rename these ( NEW, HOT ) unable to find any options regarding this.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @rdg__studio,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and check your website to confirm the changes.

    To address the issue, we selected the black color under **XStore > Theme Options > Header Builder > Cart > Mini-Cart Drop-Down**, which has resolved the problem.

    For your reference, please see the attached image in the private content area.

    If you have any further questions or need additional assistance, feel free to reach out.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #420320 Copied In reply to: no puedo ver el carrito de compra, todo sale en blanco
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Creatica,

    Thank you for contacting us and for using XStore.

    We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #420307 Copied In reply to: Elementor Stoped Working After Theme and Plugin Update
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @diderino,

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website to ensure everything is functioning as expected.

    If you have any further questions or concerns, please don’t hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #420305 Copied In reply to: how to remove sale badge from product ?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @diderino,

    Thank you for contacting us and for using XStore.

    This sets the limit of days for products to be labeled as “new”. Tip: setting it to 0 will prevent the “new” label from being added.

    Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/xstore-badges-on-products/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    8Theme’s Team

    #420270 Copied In reply to: how to remove sale badge from product ?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @lawrep,

    Thank you for contacting us and for using XStore.

    1/ Upon reviewing your website, we did not encounter any issues, and the header appears to be displaying correctly. It seems that the issue may be related to your browser’s cache. We kindly recommend clearing your browser cache and checking the website again.

    2/ To address the issue you are experiencing, kindly follow these steps:
    1. Navigate to XStore Builders.
    2. Select ‘Footer Builder’.
    3. Click on ‘Edit Footer Template’.
    4. Proceed to ‘Edit Image’.
    5. Remove the image and ensure to update the changes.

    For your reference, we have included relevant images in the private content area of our website.

    We trust this will resolve your concerns. Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #420241 Copied In reply to: I have customized the header, but when i preview the change, there are no update
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @uttam pradhan,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/request-a-quote/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    8Theme’s Team

    #420235 Copied In reply to: How to remove this icon which is showing in page categories?? ( Ask an expert)
  • 1 2 3 … 107 108 109 … 462 463 464
    3,211–3,240 of 13,902 posts
Viewing 30 posts - 3,211 through 3,240 (of 13,902 total)
1 2 3 … 107 108 109 … 462 463 464